Troubleshooting guide

Troubleshooting Guide
224
Hot Desking Error Logs
Feature Error Log Possible Cause Corrective Action
Hot Desking INVALID Incorrect feature access code Ensure the feature access code is
correct. If the set is on another ICP on
a cluster, ensure that the correct
access codes for “Hot Desk Login”,
“Hot Desk Logout”, and “Hot Desk
Remote Logout” are assigned on this
ICP.
INVALID
HOTDESK EXT#
Indicates that the user DN
specified is invalid
Check the user DN.
If the set is on another ICP on a cluster,
ensure the user DN has been
provisioned for the cluster.
NOT ALLOWED Device type does not support hot
Desking
Refer to the Hot Desking topics in the
System Administration Tool online
help for a list of the supported sets.
Device does not have hot
desking enabled
Ensure the “Hot Desk Login Accept”
field in the phone's COS is set to “Yes”
On remote logout, indicates that
the user has an active call on the
phone.
The user's DN must be idle (no ringing,
active, or held call) before it can be
logged out.
INVALID PIN Indicates that the hot desk user
password specified is invalid
Ensure the password is correct.
DENIED: EXT# IN
USE
On login, indicates the hot desk
phone has an active call or a hot
desk user is logged in and has
an active call
Hot desk phone and all line
appearances must be idle before a
user can log in. Clear all held or active
calls before logging in.
FEATURE FAILED In a “standalone” (non-clustered)
configuration, this error may
indicate that a Cluster Element
ID has not been programmed for
the controller.
This problem may arise when a
controller with an earlier version
of software is upgraded to a later
version.
Ensure a cluster element ID is
programmed. See Program Nodal Hot
Desking topic in the System
Administration Tool online help for
details.
In a clustered system, a Remote
hot desk user attempts to login
into a registration DN that is
hosted on a different controller
and receives FEATURE FAILED
error message.
If a remote hot desk user tries to log
into a set on a controller that has a
different version of software than the
controller that hosts the hot desk
registration DN, the feature fails. To
correct this problem, upgrade the
controllers to the same software
version.