Troubleshooting guide

Using Logs
225
Voice Mail System Logs
The voice mail portion of a system log has five fields:
DATE TIME LEVEL MSG#-PORT MESSAGE
• DATE and TIME indicates when the event occurred.
• LEVEL indicates the message category and therefore the level setting required to include
such messages in the output stream.
- 0 = FATAL (voice mail system shuts down
- 1 = ERROR (abnormal event)
- 2 = WARNING (may be an abnormal event)
- 3 = INFO (normal monitoring)
- 4 = TRACE (detailed monitoring, intended for lab use only)
- 5= DEBUG (very low-level, intended for lab use only)
• MSG# is a unique identifier for each message.
• PORT is the single-digit voice mail port associated with the message (or 0 if not
port-specific).
• MESSAGE provides text indicating the event.
Error
Number
Severity Description Solution/Action
1102
1103
ERROR Read Error
Write Error
There was an error reading or writing from TRAN.DAT.
This could be a one time occurrence, or it could indicate a
hard drive problem.
Reboot once. If
problem persists,
contact service
representative.
1208 WARNING vtlight_extn: no dextens for mailbox m, state=s
The MWI could not be turned on(s=1)/off(s=0) for mailbox
m because of an invalid mailbox extension.
Check/set the mailbox
extension by using the
VM Mailboxes form in
the System
Administration Tool, or
the Group
Administration Tool.
1210 WARNING vta_s9: entered undefined state
The application entered a state in its state machine, which
is undefined.
Contact your service
representative
1216 INFO An Administrator has logged in.
The system administrators mailbox has been logged into
using the BOX_ADMIN passcode
No action required.
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