Troubleshooting guide

Troubleshooting Guide
226
1219 ERROR A privilege violation has occurred.
This is a result of a Class of Service option not enabled
correctly. For example, users on 5140/5240 IP Phones
who wish to program their sets using the Desktop Tool
must have the HCI/CTI/TAPI Call Control Allowed option
set to “Yes”. This permit the user’s station to be controlled
by the host computer.
Update the Class of
Service options
1221 ERROR Error calling VTGSERVICE, channel=channel
Unable to start service function to initiate modem answer
tone on port channel.
Contact service
representative.
1502 FATAL vtapplqh - Message Queue Memory Could Not be
Allocated
Contact service
representative
1504 WARNING Message Queue file, HQ.DAT, is not opened
This was a result of 2 attempts to open HQ.DAT. The first
assuming the file already
existed, and the second using the O_CREAT mode.
Contact service
representative
1505 WARNING Message Queue file, HQ.DAT, not initialized properly
This was a result of an attempts to write to the HQ.DAT.
Contact service
representative
1506 WARNING Message Queue not updated properly from HQ.DAT
The message queue file, HQ.DAT, is a backup file in case
the system reboots after a message is accepted but
before the message is physically delivered to the mailbox.
This is a very small window. Regardless, at every boot up,
we try to read this HQ.DAT file and deliver any
undelivered messages.
This warning occurs when the HQ.DAT file is not of the
proper length. This could happen if the system was
changed from a 4 port to an 8 port system.
No action required
1507 ERROR Message Queue file, HQ.DAT, not updated properly
An attempt to write to the HQ.DAT file failed during the
queuing process.
Try rebooting the 3300
ICP controller. If this
does not help, contact
service representative
1508 ERROR Message Queue file, %s, is not updated properly
An attempt to write to the HQ.DAT file failed during the
“de-queuing” process.
Error
Number
Severity Description Solution/Action
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