Troubleshooting guide

Using Logs
227
1511 ERROR vthq: Message for mailbox mbox was not delivered:
size=size
There was not room in the HQ.DAT file for another record.
The result of this is that a message will never be delivered.
The size is the size of the queue.
A message is appended to header queue in two
situations: (vthq() is called to append to header queue)
1. Call is instigated from outside caller
2. Message is being sent/transferred from internal caller,
and the destination mbox is locked.
Messages are removed from header queue every time
vtserve() (periodic service function) calls vthdq(). It
de-queues a maximum of P.channel (4 in a 4 port system)
every time around. vthdq() will only dequeue a message if
the destination mailbox is free.
Error 1511 could be manually generated by logging into a
mailbox, keeping it busy and sending it more messages
than header queue size.
The size of header queue is dependent on P86
parameter. If this parameter is zero (default), the size of
header queue was made equal to number of channels in
system. We have changed the size of header queue to
default to TWICE the number of channels in system. All
this is done in file vtapplhq.c.
Contact service
representative
1513 ERROR vthdq: Transaction file handle is invalid: fh=fh Contact service
representative
1803 FATAL vtappl2 - Failed to create index space
1804 FATAL vtappl2 - Failed to create space for names
1808 ERROR MASTER.DAT cannot be opened more than once at any
one time
1809 INFO cal_get - Business hours have not been set
This is an informational message that appears at reboot if
the business hours have not been set by the system
administrator.
No action required
1811 INFO sg_get - No alternate greetings have been set
This is an informational message that appears at reboot if
there have not been any alternate greetings set by the
system administrator.
1812 INFO MASTER.DAT was not open, but the 'close' will be
executed.
A request was made to close MASTER.DAT, but it was
not open in the first place.
Error
Number
Severity Description Solution/Action
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