Troubleshooting guide

Troubleshooting Guide
230
3001 ERROR vtalist:ret=r,total_boxes=tb
The attempt build a list of mailbox records from
MASTER.DAT failed.
r = reason write failed:
-1 = could not open MASTER.DAT
-2 = could allocate space (malloc)
tb = total number of records in MASTER.DAT
Contact service
representative.
3201 FATAL vtv40 error,file=[filename]
The prompt filename cannot be found/opened.
3207 INFO vtspeak - Prompt pp File VTP.VAP Missing
This means that a requested prompt could not be played.
The reason is most likely that the VAP file is corrupt, this
usually means truncated. If the prompt number is between
1 and 100, the file in question is VTP.VAP. If the prompt
number is greater than 100, the file is VTE.VAP.
3209 ERROR Prompt num File VTP.VAP Missing
Prompt number, num, does not exist in file VTP.VAP.
Contact service
representative
3210 ERROR MBox size incorrect File=f
There is something wrong with the MSG file, f. The most
likely reason is that it is full and can not accept new
messages. If there is another reason, it would be shown
in error message 4706
Check how many
messages are in the
mailbox. If OK, see
message 4706.
3213 ERROR Default Language nnn prompts missing, substituting
English
The prompts for the configured default language are not
installed. English is being substituted. The value of nnn
indicates the configured language:
1 = English
2 = Spanish
3 = French
4 = Dutch
5 = UK English
Select a different
default language.
3214 ERROR Alternate language nnn prompts missing. Language
ignored.
The prompts for the configured alternate language are not
installed. No alternate language has been loaded.
The value of nnn indicates the configured language as
defined above for message 3213.
Select a different
alternate language.
4001 ERROR utxopen(path=p,handle->h)=ret,errno=err,cid=cid
Error opening the file p.
cid represents the function that called utxopen().
Contact service
representative to
determine if this call
was for a critical file.
Error
Number
Severity Description Solution/Action
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