Troubleshooting guide

Using Logs
231
4002 ERROR utxclose(hd=hd,handle=handle)=ret
Error closing file originally pointed to by hd
Contact service
representative
4005 ERROR File Handle Error
4312 WARNING vtxd40: Incorrect File Handle for Record
The file handle passed into Record_Msg_Enter() is
invalid. That is, it is less than 5 or greater than 59.
This most likely means that too many files were left in the
open state.
In order to get back up
and running so that
messages can be left,
reboot the system.
Then contact your
service representative
so that logs can be
retrieved.
4313 WARNING vtxd40: Invalid event during record d40event=event
While a message was being recorded, a Dialogic event
was returned that was unexpected.For details on the
event, look up the event code in the Dialogic reference
guide.
Note the event and
contact your service
representative.
4316 INFO vtxd40: Voice Mail is gracefully shutting down
This message occurs when Contact is rebooted remotely
via the System Administration
Tool or the Group Administration Tool.
No action required.
4319 ERROR vtxd40: Dos Error Encountered DOS code=c cstate=s
On a record or playback, there was a problem writing to or
reading from the voice file. c is the _doserrno value that is
set when a write, seek or read fails.
Contact service
representative
4320 INFO stopch() issued
Indicates port is being stopped as part of application
shutdown.
No action required
4321 INFO T_STOP received
Indicates port is being stopped as part of application
shutdown.
4323 ERROR vtxd40: Event Error Code=error
There was an error when calling the Dialogic get event
function (getevt). For details on the error, look up the
error code in the Dialogic reference guide.
Contact service
representative
4324 FATAL vtxd40: D/40 Driver Not Installed Make sure the
VOXDRV started.
Watch the bootup via a
serial cable and
PCPlus. Otherwise,
contact service
representative.
4326 WARNING vtxd40 - Unable to set Parameters
Dialogic call to setxparm() failed.
Contact your service
representative
Error
Number
Severity Description Solution/Action
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