Troubleshooting guide

Troubleshooting Guide
232
4327 INFO vtxd40 - intlevel=irq rc=rc
The function startsys() failed. This is because there is
something wrong with the VBPC interface.
Make sure phone
system is up. If
problem persists,
contact your service
representative.
4328 INFO vtxd40: p ports available, a installed, hourlim=h,
vm_model_no=m
p - The number of ports as indicated by the model
number.
a - The number of ports that the voice driver detected. 0
= no limit.
h - The total number of storage hours available as
indicated by the model number. 0 = no limit.
m - This is the model number. If 0, then the model has not
been set.
This message is displayed on system startup, when the
phone system is configured, when the fax finder is set
(with phone or CGM), when a technician uses the
technicians users interface to reset the ports, when the
D40 token is manually sent from CGM.
No action required
4338 WARNING vtxd40: Seek Error
This seek occurs while a voice file is being queued up to
be played.
If this is not an isolated
incident, contact your
service representative.
4341 WARNING vtxd40: Error in Voice Code
This happens when the seek error from message 4338. It
should not happen for any other reason.
Contact your service
representative.
4342 WARNING vtxd40: action=action rc=rc
Error occurred while trying to play a file.
Contact your service
representative, noting
the action and rc
values.
4344 ERROR vtxd40: Mailbox mbox unlocked for slot slot
If all ports are idle there should not be any mailboxes that
are locked. Therefore, this message is issued when a
mailbox was unlocked.
No action required.
If this happens
frequently, contact
service representative.
4350 WARNING vtxd40: Call to vb_get_cpid failed
vb_get_cpid() is a call to the VBPC driver that is done
through a vtgservice call to the VOXDRV.
To examine the exact reason why this failed, look at the
VBPC log file which is located in c:\vbpc\log\vbpclog.dat.
If vbpclog.dat does not
give enough
information, contact
your service
representative.
4501 FATAL System Parameters have FAILED to be set
This can come out in the same situation as above only if
there is a problem with
the PARM.BIN file.
Contact service
representative
4503 FATAL vtxinit - Error starting the Voice Board
Error
Number
Severity Description Solution/Action
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