Troubleshooting guide

Using Logs
233
4702 ERROR file_name=n, rr=r
The message file n is not valid, the reason is indicated by
r.
The side affect is that any new or saved messages are
lost.
No action required, the
situation recovers
itself.
4704 ERROR file_name=file, d40derr=error
There was an error attempting to open or write to the
named file. It has to do with recording, but the actual
filename dictates which part of the recording process was
affected.
Contact your service
representative
4706
4707
4708
ERROR Mbox size Error ret=ret
Mbox size Error ret=ret
x_size_folders:Error ret=ret, tag=tag
These messages occur when there is something wrong a
particular mailbox MSG file.
ret is the return value of x_size() and has the following
meanings.
-2 = The mailbox is full
-3 = The tag value in the file is not correct
-4 = The file handle passed in was invalid
Make sure the mailbox
is not full.
If not full, try renaming
the MSG file.
Regardless of the
results of the above,
contact your service
representative
4907 ERROR MBox Dir Error fname=n Code=c
The message file n is not valid, the reason is indicated by
c.
Contact service
representative; the
situation does not
recover by itself.
4711 ERROR Corrupt MBox handle=handle msg_no=msg_no ret=ret
Playing a message failed. The reason is dictated by the
return code ret. Below are possible values of ret.
• Message is too short and will not be played
• The actual playing of the file failed. it probably does not
exist
• File handle bad
• The message number is bad (out of range with respect
to the system wide max), or the MSG file tag is bad.
If the return code is -3
or -4, contact your
service representative.
If the return code is -2,
it may have been
purged.
Otherwise, no action is
required
Error
Number
Severity Description Solution/Action
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