Troubleshooting guide

Using Logs
235
4717 ERROR Previous File not closed
While attempting to append to a message, there was a
problem opening or writing to the existing file. This
includes but is not restricted to the previous file not being
closed.
If this is an isolated
incident, no action
required. If this
continues and prevents
messages from being
appended to, reboot
the system. If it still
persists, contact your
service representative.
4718 ERROR Dir Error
There is an error with the MSG file. Note that there should
be other error messages with more description as to what
the problem is.
Contact your service
representative.
4719 Error x_erase(%d,%d) returning %d
4720
4721
4722
ERROR Incorrect File Handle for Erase
In all cases, a message could not be deleted due to one
of the following with respect to the corresponding MSG
file:
• bad file handle
• message number is out of range of the system default
MSG tag is incorrect
Contact your service
representative.
4723 ERROR x_keep(handle,msg_no,function) returning ret
This error is displayed if something goes wrong with
saving a message after it has been listened to.
handle DOS handle to the MSG file of the mailbox in
question.
msg_no - Which message do we want to keep for the
mailbox in question
function 0=Keep, 1=Mark Unread
ret return value of x_keep()
-1 = lseek() or read() into MSG file failed
-2 = file handle bad, or bad tag in MSG file
If isolated incident, no
action required. If it
continues with only the
same mailboxes,
listen to all messages
in mailbox and then
delete the MSG file.
Leave a new message
to test.
If this does not help,
contact your service
representative
4724 ERROR x_stamp Corrupted Directory
The attempt to time stamp a message failed because the
associated MSG file did not have the proper tag inside of
it.
If isolated incident, no
action required. If it
continues with only the
same mailboxes, listen
to all messages in
mailbox and then
delete the MSG file.
Leave a new message
to test.
If this does not help,
contact your service
representative
Error
Number
Severity Description Solution/Action
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