Troubleshooting guide

Index
241
Index
SYMBOLS
37
NUMERICS
404 page not found 131
5140 IP phone, web browser error 61
5224 IP phone, display stuck 62
5235 IP phone, apps not functioning 60
5235, 5320, 5330, 5340, 5360 IP phones, loss of
apps 59
5240 IP phone, web browser error 61
5310 conference unit, not working 62, 63
5422 PKM, one way audio 62
5560 IPT, handset issues 59
5702 IP phone issues 60
A
Accessing
electronic documentation 3
Mitel online 3
product support 15
support 15
telephone support 15
ACD, troubleshooting 135
Add held 94
Addressing technical issues 5
Advice of charge 94
After hours telephone support 10
After-hours calls, definition 19
Alarm details 183
Alarms
hardware 36
troubleshooting 37
Alignment errors 176
Alpha tagging 94
Ambulance 20
AMC, unable to communicate with 29
Analog service unit
ONS circuit 46
troubleshooting 46
Analog trunk troubleshooting 111
ANI/DNIS/ISDN number delivery trunk 113
Application Management Center, unable to
communicate with 29
Application reach through 151
Applications
missing from 5235, 5330,5340 IP phones 59
not functioning on 5235 IP phone 60
ASU
ONS circuit 46
troubleshooting 46
Audio
broken 77
distorted 77
file download troubleshooting 134
issues after upgrade 79
Issues appear after upgrade 79
one-way 76
poor quality on LS trunks 112
quality problems 76
AudioCodes Mediant 1000 47
Auto answer 95
Automatic call distribution 135
AX troubleshooting 25
B
Backups, troubleshooting 88
Balanced network setting 112
Bandwidth management 149
Bandwidth statistics 183
Bit error rate 114
Boot failure, IP phones 62
Boot sequence, IP phones 195
BRI troubleshooting 119
Broadcast storms 18
Broken audio 77
Browser
required for accessing docs 4
required for Mitel online 3
Business hours, of support 19
C
Call forwarding 96
Call history 97
Call pickup - clustered 98
Call pickup - directed 97
Call, making a support call 19
Calling line identification 113
Calling product support 15
Camp-on 98
CAT 5 18
CCS TRACE maintenance command 117
CEPT or DS1 card links fail 121
Certificate, of security 129
CESID logs 183