Troubleshooting guide

Index
243
e-mail notification
of alarms 183
of new articles 10
Embedded
BRI troubleshooting 119
modules 50
PRI troubleshooting 117
resilient device support 162
voice mail 137
Emergency
calling 136
calls for support 20
Erasing phone registration PIN 191
Essential
environments 20
services 20
Excessive
bit error rate 114
slips 114
Export button, fails to launch Excel spreadsheet 132
Exporting data, unable to open spreadsheet 107
External forwarding 115
F
Fail
to load file 86
to log in 86
Failed out of box, replacement 11
Failover, of resilient trunks 216
Fan alarm 37
Feature key 101
Features
A to B 94
add held 94
advice of charge 94
alpha tagging 94
auto answer 95
C96
Call forwarding 96
call history 97
call pickup - clustered 98
call pickup - directed 97
camp-on 98
clear all features 98
conference 98
conference split 99
D to G 100
direct page 100
do not disturb 101
DSS/BLF key 101
feature key 101
forwarding 96
group page 102
H to L 103
handset receiver volume 103
handsfree operation 103
hold 103
hunt group 103
language change 104
loudspeaker paging 104
M to O 104
message waiting indication 104
music on hold 105
P to R 106
private line automatic ringdown 106
record a call 106
ring groups 106
Speed call 107
telephone directory support 107
transfer 107
troubleshooting 93
trunk answer from any station 107
Field replaceable units, returning 21
Fire 20
Flowchart, for resolving issues 5
Formatter card, diagnosing problems 208
Forwarding 96
Forwarding, of ext incoming PRI call 115
Frame length errors 176
Frequency-Shift Keying 56
FRUs 21
G
Gateways, troubleshooting 47
Generic group alert key 135
Group page 102, 124
Groups - key system and multicall 102
H
Handset receiver volume 103
Handsfree operation 103
Hardware
alarms 36
diagnosing problems 205
returning faulty hardware 21
tips for troubleshooting 35
Headset issues, IP phones 59
Hold 103