Troubleshooting guide

Index
245
Migration issue, peripheral cabinet 48
Mitel Knowledge Base
checking 12
description 9
Mitel Mezzanine Card, info 35
Mitel online
accessing 3
browser requirements 3
Mitel Technical Support, phone numbers 19
MNM 150
Modules, troubleshooting 50
MSDN/DPNSS
diagnosing link problems 208
link troubleshooting 120
Multi-node management 150
Music on hold 105
MXe
hardware status command 38
hardware troubleshooting 38
troubleshooting 25
MXe Server
fails to boot 41
Linux logs 90
no operating server 43
serial login fails 42
suspected APC failure 42
troubleshooting 41
troubleshooting setup 28
N
Netsync alarms 217
Network ICMP Redirect Packets 58
Network parameters, view and modify from phone 189
Network service unit, troubleshooting 44
Network Termination (NT) Mode 209
Networked voice mail 143
No dial tone 75
Non-unique match error 130
Norstar phones, fail to register 61
Notification, of new Technical Bulletins 10
NSU
does not come into service 115
shell 184
troubleshooting 44
O
One-way audio 76
Online service desk 8, 9, 10, 13
ONS sets, troubleshooting 56
OSD 8, 9, 10, 13
Out of box, failures 11
Overview, of technical support 8
P
Page not found error 131
Password reset 10
Patches, software 10
Peripheral cabinet
migration 48
migration troubleshooting 47
troubleshooting 47
Phantom
calls 55
ringing 136
Phone
audio quality 76
connection problems 75
display, checking for resiliency status 200
numbers, of Mitel product support 19
troubleshooting connection 75
Phone-Feature matrix 93
Phones
Calls being cut off 54
configuring LAN and PC ports 190
general phone issues 51
no busy signal 54
phantom calls 55
setting IP Phone mode 191
volume setting lost 55
PING
test 173
PLAR 106
PoE 18
Police 20
Power
IP phones 64
over Ethernet 18
PRI troubleshooting 117
Private line automatic ringdown 106
Problem
definition 16
resolving technical issues 5
symptoms 16
Problem details
collecting for phone 18
collecting info 16
Product support, accessing 15
PSTSWLOG 17