Troubleshooting guide

Document Title - Using Variables
246
R
R2 card debugging 205
R2 setup issue 119
r2trace commands 205
RAD ports, don’t play for incoming calls 135
Real Time Controller, info 35
Record a call 106
Registering
for technical support services 9, 13
Registration
invalid VLAN ID 67, 68
TFTP load failure 72
troubleshooting IP phones 67
Regproc trap 73
Releases, software 10
Requirements, for doc access 4
Resiliency
checking T1/E1 alarms 217
identifying the current ICP 217
IP console 159
locating devices 211
progress display, on IP phones 200
troubleshooting 153
trunk status 216
Resilient trunks
failover/failback commands 216
Resolving technical issues 5
Restores, troubleshooting 88
Ring groups 106
RTC
flash 41
shell 185
S
SDS, troubleshooting 162
Security certificate issues 129
Self help solutions 12
Service charges, summary 12
Setup, troubleshooting tips 25
Shared data update logs 183
Shared LAN 175
Sharing operations 162
Show Status
DSP 37
Redundant 38
Single-line set, troubleshooting 56
SIP trunking, troubleshooting 125
Slips, excessive 114
SMDR 145, 185
Sniffer 18, 19
Software
installation and upgrade 86
patches 10
releases 10
troubleshooting 85
unable to download 85
Software and maintenance logs 183
Software installer tool, troubleshooting 133
Solaris X 145
Solutions, self help 12
Specific phone models, troubleshooting 59
Spectralink wireless issues 60
Speed call 107
Spreadsheet, unable to open 107
Standard telephone support 10
State extension, command 215
State XNET ICP, command 216
Station message detail recording 145, 185
Statistics, bandwidth 149
Statistics, layer 2 175
Status indicators 184
Status, of a resilient device 215
Straight-through ethernet cable 26
Summary of service charges 12
Sun Ray, troubleshooting 145
Superset 4000, headset issues 59
Support call, making 19
Support, standard telephone 10
Switched LAN 175
Sync operations 167
System data synchronization, troubleshooting 162
System identifier 16, 29
System management tools, troubleshooting 128
T
T1 trunk unstable 115
T1/E1 combo MMC indicators 218
T1/E1 resiliency alarms 217
T1/E1 trunk resiliency
controlling failover/failback 216
status of trunks 216
troubleshooting 161
TBs 9
Technical
bulletins 9
issues, resolving 5
services 15
support network 8