Troubleshooting guide

Index
247
Technical support
available services 9
charges 12
identification code 9
list of products 11
registering 9, 13
Technical support network, description 8
telephone directory support 107
Telephone support
after hours 10
obtaining 15
standard 10
Tenovis PBX 116
TFTP fail 74
TFTP load failure 72
Tickets, technical support 8
Tools, diagnostic 183
Transfer 107
Troubleshooting
analog service unit 46
analog trunks 111
audio file downloads 134
automatic call distribution 135
backups and restores 88
bandwidth management 149
clustering 149
controllers 25
desktop user tool 134
digital trunks 114
DSU cabinet 49
E911 support 136
embedded BRI 119
embedded modules 50
embedded PRI 117
embedded voice mail 137
gateways 47
hardware 35
hot desking 136
IMAT 134
initial setup 25
IP console 80
IP trunks 124
LAN 173
licensing 29
methodology 3
MSDN/DPNSS links 120
Multi-node management 150
MXe Server 41
NSU 44
peripheral cabinets 47
Phone audio quality 76
phone boot sequence 195
phone connection 75
phones 51
resiliency 153
SDS 162
SIP trunks 125
SMDR 145
software installer tool 133
specific phone models 59
system features 93
system management tools 128
system software 85
T1/E1 trunk resiliency 161
telephone directories 160
trunks 111
voice mail resiliency 160
voice networking 149
XNET trunks 122
Trunk alarms 217
Trunk answer from any station 107
Trunk calls, not receiving 111
Trunk resiliency, status of trunks 216
Trunks
digital trunk troubleshooting 114
ring not heard immediately 112
troubleshooting 111
unable to dial out 111
XNET troubleshooting 122
TSID code 9, 15
TSN 8
accessing support 15
available services 9
registering for services 9, 13
service charges 12
services 9
supported products 11
U
Unified IP client for Sun Ray, troubleshooting 145
V
Video conferencing parameters, configuring 192
Viewing, parameters on IP phones 187
Visual voice mail 139
VLAN ID, invalid 68
Voice mail 137
networked 143