Troubleshooting guide

Troubleshooting Guide
28
MXe Server Setup
Table 6: General Setup Troubleshooting
Symptom Possible Cause Corrective Action
Cannot access the Server
manager over IP connection.
Communication application (for
example, Hyperterminal)
connection parameters set
incorrectly.
See the table “Communication Connection
Parameters” in the “Initial Setup” chapter
of the MCD Technician’s Handbook for the
correct settings.
No RS232 connection to the
printer port.
MXe Server has not yet enabled
the printer ports.
Ensure that you wait 3 minutes before
attempting to connect. The MXe Server
takes approximately 3 minutes before the
software enables the printer port.
Unable to access the Server
Console screen on the MXe
Server.
The MXe Server and the PC are in
a different subnet, and MSL has
not been configured to allow traffic
from the subnet.
Configure MSL to allow traffic from the
subnet.
Unable to access Server
Manager screen over the IP
network with IE.
Crossover Ethernet cable used to
connect PC Network Interface
Card to controller
Use a straight-through Ethernet cable.
NIC IP address not set correctly. If the system is still using the default IP
configuration, set the NIC IP address to
192.168.1.20.
Unable to login to Managed
Application Server Manager
application.
Using wrong password. You must enter the Linux admin password
that you set through the Server Console.
If you have lost the MSP "root" password,
the only way to recover is to reinstall MSL.
Unable to access system from
MCD Software Installer or
other tools such as Enterprise
Manager, or System
Administration Tool client
stations.
Tools reside on different network. Add the network through the Server
Manager. Under Security, click Local
Networks and add the Network IP
Address, Subnet Mask, and Router IP
Address.
Unable to set system date and
time for the system tools.
The Managed Application Server
application date and time setting
does not apply to the.3300 ICP.
Set the system date and time from the
Group Administration Tool.