Troubleshooting guide

Initial Setup
29
Licensing
For general AMC troubleshooting, also see the AMC Troubleshooting Guide.Refer to Mitel
Knowledge Base Article 11-5191-00211.
Table 7: Troubleshooting Licensing and Optioning
Symptom Possible Cause Corrective Action
License and Option Selection
error.
The System ID or i-Button has
not been installed.
Install the SysID module or i-Button.
Note that the MXe Server does not have
a SysID module or an i-Button. If you still
can’t fix the problem, call Technical
Support. Make sure you have the
following information on hand before
calling:
• The controller’s VxWorks parameters
(boot device, host file, inet on
ethernet, host IP address).
• The error message(s) in the RTC
shell.
Unable to communicate with the
Application Management Center
(AMC).
• Inability to communicate with
the AMC because unable to
find the AMC servers via a
DNS lookup.
• Inability to communicate with
the AMC because of
network/system configuration.
• Inability to communicate with
the AMC using specific
protocols or ports due to
router or firewall configuration
Refer to Mitel Knowledge Base Article
11-5191-00211.
Cannot move licenses after
manual upgrade.
There is a specific procedure
that you must follow to move
licenses after a manual upgrade.
Refer to Mitel Knowledge Base Article
06-9999-00013.