Troubleshooting guide

Troubleshooting Guide
30
You receive an e-mail that
indicates that the evaluation
period for the Management
Access Point (MAP) will expire
soon. Sample e-mail output from
Management Access Point
related to 3300:
Message 12345 from Mitel_7100
Date: 02/07/05
Time: 17:01:36
Type: 1
SubType: 300
Description: License reminder
Data: Application
m3300snmp.app - Evaluation
period expires in 2 day(s)
If the activation key was not
entered on the Management
Access Point (MAP) during
installation, a license reminder
e-mail is sent from the
Management Access Point to
remind you that the evaluation
period will soon expire.
Note: This condition does not
cause any service outage on the
3300 ICP. The e-mail is just a
reminder that the Management
Access Point does not have the
proper key activation code.
Install the Management Access Point
with the proper key activation code.
The system is generating
“Warning” license violation
messages in maintenance logs
and the ESM System
Administration Tool (pop-ups and
banner status messages).
One of the following
warning-level license violation
events has occurred:
• Over Allocation
• Missing DLM
• Missing Application Group
Member
• Core Package capability
exceeded
• License Keys cannot be
validated
• System ID mismatch
• SDS is off
• Duplicate System
• Multiple DLMs
• Failure of timely
synchronization with AMC
• Application Group is in license
violation mode
• “licensekeys” or “licensecert”
file is corrupt or has been
tampered with
Correct the license violation event.
The system is generating “Minor”
license violation messages in
maintenance logs, alarms, and
the ESM interface (pop-ups on
multiple forms and banner status
messages).
The “Warning” level license
violation escalation timer has
expired (15 days after the
original event).
Correct the license violation event.
Table 7: Troubleshooting Licensing and Optioning
Symptom Possible Cause Corrective Action