Troubleshooting guide

Initial Setup
31
The system is generating “Major”
license violation messages in
maintenance logs, alarms, and
the ESM interface (pop-ups on
multiple forms and banner status
messages).
The “Minor” level license
violation escalation timer has
expired (20 days after the
original event)
OR
An attempt has been made to
over-allocate a license that
cannot be over-allocate (e.g. an
ACD Active Agent license).
Correct the license violation event.
The system is generating
“Critical” license violation
messages in maintenance logs,
alarms, the ESM interface
(pop-ups on multiple forms and
banner status messages), the
Desktop Tool, and device
displays.
The “Major” level license
violation escalation timer has
expired (25 days after the
original event).
Correct the license violation event.
The system has reached “System
Lock” license violation level and is
generating a variety of error
messages and alarms. In
addition, the Desktop Tool is
disabled and all sets except
attendant consoles are placed in
restricted service mode. Users
can place emergency and
attendant calls, and receive calls,
but they cannot place regular
outgoing calls.
The system is locked when an
over-allocation violation is left
uncorrected. For this to happen,
the “Major” level license violation
escalation time must expire (30
days after the original event) and
the number of licenses that have
been over-allocated must
exceed 5% of all purchased
licenses.
Correct the license violation event.
Table 7: Troubleshooting Licensing and Optioning
Symptom Possible Cause Corrective Action