Troubleshooting guide

Hardware
41
MXe Server
Not routing IP traffic correctly. Default Gateway should be
third-party router (if one is
installed), otherwise L2 IP
Address should equal
Gateway.
IP Routing form indicates a network list. All
subnets referenced on this network list will
follow the default gateway, otherwise the route
will be directed to the WAN port (ensure that it
is enabled).
No power on CXi ports 1-16. Device is pulling too much
power; power is disabled in
programming; 100 Watt
budget has been exceeded.
Refer to Engineering Guidelines, Mitel IP
Phone Power. When power budget is
exceeded ports will shut down from port 16 to
port 1.
Run the L2 Poestatus maintenance
command. Check Layer 2 Switch
programming. Check device for fault.
Connection failures: IP trunks. IP trunks cannot work through
the WAN port.
Install a third-party router (default gateway)
and disable the WAN port
OR
install a third-party router (default gateway),
change Network list to include routes that will
follow default gateway and enable WAN port.
Note: IP trunk will follow default gateway (3rd
party router).
CXi II alarms show FAN alarm
with 100% failure.
The fans are working, but the
controller thinks they are
faulty because CXi II uses
quieter fans,
Upgrade to at least MCD Release 4.1 or later.
This feature change was also delivered in
MCD Release 4.0 SP3.
Refer to Mitel Knowledge Base article
11-6052-00011.
Table 10: MXe Server
Symptom Probable Cause Corrective Action
New MXe fails to boot after
drive is mirrored.
“Error auto-loading file: errno =
0x850001”
The firmware being shipped
on the RTC flash is not the
current version.
Reinstall the software to update the RTC to the
proper load.
OR
Issue the UpgradeBootrom ALL
maintenance command from the System
Administration Tool.
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Symptom Probable Cause Corrective Action
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