Troubleshooting guide

Hardware
47
Gateways
Peripheral Cabinets
Table 12: Gateway Troubleshooting
Symptom Probable Cause Corrective Action
CITELlink Gateway issues. Refer to Mitel Knowledge Base
article 04-3849-00016 for
possible causes.
Refer to Mitel Knowledge Base article
04-3849-00016 for corrective actions.
Unable to configure the
AudioCodes Mediant 1000
gateway for SIP Lineside with
the 3300 ICP
Configuration issues Refer to Mitel Knowledge Base article
08-5159-00005 for configuration details.
Table 13: Peripheral Cabinet Troubleshooting
Symptom Probable Cause Corrective Action
Peripheral Cabinets
ONS sets not ringing on
peripheral node, however set
can be answered and a
two-way conversation carried
out.
Frequency-Switch Keying (FSK)
is not assigned in the Peripheral
Switch Controller/Digital Signal
Process or Assignment form, and
the ONS sets have COS
CLASS/CLIP option enabled.
1. Assign FSKs, or
2. Turn off ONS CLASS/CLIP in the ONS
Class of Service.
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