Troubleshooting guide

Hardware
51
Dual Framer
(T1/E1)
Module
After installing a Dual
Framer (T1/E) module
and programming a
Digital Link Descriptor in
the Digital Links form, the
Framer module LED
appears red. If you
perform the STAT 7 1 2
maintenance command,
the PLID shows “No card
installed at requested
slot”. (A loopback
connector (Pins 1,2 to
4,5) will cause the LED to
flash green.)
Protocol type not
programmed.
After a digital link has been
programmed, you must use the
ISDN Protocol form to program the
protocol type.
System Configuration > Trunks >
Digital Trunks > ISDN-PRI > T1 >
Protocol Assignment
As soon as a protocol is assigned a
STAT of the card will show a valid
state such as “not seizable”, or
“idle”.
DSP card or
module
Card fails to come out of
reset.
Both PostSoftware and
PostMaintenance logs are
generated as well as a “DSP
Card Status” alarm.
Disconnect controller power and
then reconnect. Newer versions of
DSPs have been updated to prevent
this issue from occurring.
DSP Fails to Boot. No DSP resources. No dial
tone on analog devices,
embedded voice mail ports
don't function, and so forth.
Remove and re-seat the card.
Reboot. They should be looking at
the connectors for bent pins etc.
NOTE: Ensure that the screws are
not over tightened! Over tightening
of one side can cause the other side
connector to rise up.
PostSoftware Log: StartUp
(BindId=0)
pCOam->coDspBoot failed
with:
DSP_PROGRAM_ERROR
for card: 3 and dsp: 0
If the problem persists, then
remove/replace the card completely.
This card only needs to be
immediately replaced if it is the only
card/dsps being used for Telephony.
If it was being used for Telephony,
but there are still dsps left in the
system, this is still fine but the user
may be traffic limited until it is
replaced.
Table 14: Embedded Module Troubleshooting
Hardware Symptom Probable Cause Corrective Action
Page 2 of 3