Troubleshooting guide

Troubleshooting Guide
62
5224 IP
Phone
After reset of phone, phone
display stuck at “Upgrade
part 3 14% Do Not Power
Down”.
If you reset a phone during
its upgrade process, the
phone's flash memory will
become corrupted.
Refer to Mitel Knowledge Base
article 06-4409-00020.
5220 with
5422 PKM
Any of the following:
• one way audio when
using speakerphone
(microphone will not
transmit)
• Dual mode 5220 phones
will not boot and will show
“INIT ERROR PKM INFO
INCOMPATIBLE” error
• Dual mode 5220 phones
will not boot and will show
“NO INIT ERROR PKM
CARD INCOMPATIBLE”
error
Unsupported hardware
revisions.
Refer to Mitel Knowledge Base
article 04-3849-00863 for the
minimum required hardware
revisions.
A 5215 Dual
Mode, 5220
Dual Mode,
5235, 5304,
5312 and
5324 IP
Phone fails to boot up. Set
display shows “Port Access
Control – Press # to
Continue”.
802.1X port authentication
is enabled in network, but
IP phone is not configured
with a username and
password.
Configure username and
password on IP phone. See
“Configuring an Authentication
Username and Password” on
page 193.
OR
Disable 802.1X support in the
Layer 2 switch. See “Enabling or
Disabling 802.1X Authentication”
on page 195.
Table 16: Specific Model Troubleshooting
Phone Symptom Probable Cause Corrective Action
Page 4 of 5