Troubleshooting guide

Troubleshooting Guide
80
5550 IP Console
Table 21: 5550 IP Console Problems Troubleshooting
Symptoms Probable cause Corrective Action
5550 IP console
fails to register
(red LED is lit on
TKB).
TKB (keyboard) - does not
have a reserved IP address
OR
does not have the right IP
address
OR
is not communicating with
the right controller.
1. Check DHCP lease to confirm if an expected IP address is
assigned to TKB.
2. If not assigned properly, ensure that you enter the MAC
address of TKB properly in the Multiline Sets form in
System Administration Tool.
3. Recycle the power of the TKB to ensure that the TKB is
reloaded properly.
Console PC does not have
the proper IP address.
If the IP address of PC is on different subnet than the TKB,
make sure that the router between these two subnets is
functional.
PC NIC has 802.1Q enabled
on Data side while L2 switch
is not configured to accept
tagged frame on Native
VLAN.
Disable 802.1Q on PC NIC
Note: Only use 802.1Q on PC if PC and TKB are on the same
VLAN (e.g 2) which L2 switch accepts tagged frame on the
specified VLAN.
5550 IP Console
fails to launch.
5550 IP Console has been
registered and IP console is
reinstalled.
Delete the MAC address from IP Consoles form and then
re-register using the IP Console Configuration Wizard
(Start/MN5550 IP console/Tools).
Note: Do not reinstall the IP Console software unless you
need to (new installation, corrupted software, etc.). You
should always use the Configuration Wizard to register to a
different controller.
User does not have local
administration privileges.
Add local administration privileges for the user.
“Unable to
Display Page”
Error Message
when you launch
Internet Explorer.
5550 IP Console is running
on Windows 98 operating
system on the PC.
Close the 5550 IP Console application and then open Internet
Explorer. The 5550 IP Console must be run as a standalone
application on Windows 98 (that is, with no other application
open while it is running).
5550 IP Console
Keypad not
operating
properly.
Required TCP ports blocked
or conflicting with other
applications.
Keypad to Console PC: TCP Port 6900, PC Port 10000
Console PC to 3300 ICP: Ports 6800, 7011, and 1606
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