Troubleshooting guide

Hardware
81
5550 IP Console
stops working
due to a pop-up
error message
that indicates
that the console
could not be
started due to
missing
configuration
settings.
In a resilient configuration
the primary controller has
failed over to the secondary,
but the IP Console has not be
configured as resilient (that
is, it is not configured on the
secondary controller).
You must configure the 5550 IP Console on the secondary
controller.
• For clusters that do not support Remote Directory Number
Synchronization, you must manually configure the IP
Console on the secondary controller. Refer to the MCD
Resiliency Guidelines for instructions.
• For clusters that support Remote Directory Number
Synchronization, configure the IP Console with the
secondary controller in the IP Consoles form.
Table 21: 5550 IP Console Problems Troubleshooting(continued)
Symptoms Probable cause Corrective Action
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