Troubleshooting guide

Troubleshooting Guide
86
Software Installation and Upgrade
Table 23: FTP Server Errors
Error
message on
RTC shells
Possible Cause Corrective Action
Fail to load
file
IIS/PWS/FTP server is not
running or not installed.
Go to your FTP site properties and re-start FTP services
OR
Re-install your FTP server.
The installation files are not
in the home directories of
the FTP server.
1. Check and identify the home directory of your FTP site
properties (default is c:/inetpub/ftproot), and ensure that
boot_install, sysro.tar is there.
2. If the files are not there, run the setup.exe again to ensure
that all these files are copied to this home directory (not the
3300 directory).
Fail to log in FTP user (3300) cannot log
in FTP server (by default,
the FTP user defined in
Vxworks is ftp and the
password is ftp).
1. Check the security tab of your FTP site and ensure that your
FTP site allows “anonymous” connection.
2. Verify if there is an FTP username defined in your FTP
server's user domain. If there is, ensure that the username
and password are correct, OR delete the user from user
domain in order to allow “anonymous” login.
3. Confirm that the FTP user name and password in Vxworks are
ftp and ftp. You may change them to match those defined on
your server's user domain (or vice versa). Tip: You may ftp
from a computer into the FTP server and login as user defined
in Vxworks to confirm ftp user can access FTP server
No network connectivity
between your FTP server
and the 3300 controller fails
to log in
1. Ensure that your FTP server and the controller are on the
same subnet.
2. If not, verify if the gateway IP addresses are defined, and that
the router is able to route between two subnets.
3. If you changed the IP address on the FTP server, ensure that
in “FTP site properties” you select the corresponding IP
address on the FTP site tab. Typically, “unassigned”.
4. Verify that the Host IP address in Vxworks is pointing to your
FTP server, and bootdevice is set to motfcc.
Tips: To avoid troubleshooting router related issue, you
should connect your FTP server directly to the controller (FTP
server and controller on the same subnet).
The Windows firewall and
VPN firewall applications are
enabled on the FTP server.
Disable the Windows firewall application and the VPN firewall.