Troubleshooting guide

Troubleshooting Guide
88
Backups and Restores
Table 25: Backup and Restore Troubleshooting
Symptom Possible Cause Corrective Action
Backup/restore failure (only fail to
FTP files between PC).
Note: If Java Plug-in console
view is enabled, you should see
the security warning.
Java version is not correct
OR
Higher version of Java is
installed.
1. Verify that the correct version of Java
is installed (Mitel supports Java
1.6.0_1 or later).
2. If another version is installed, remove
it, re-install the correct version, and
reboot the PC.
Incorrect Internet Explorer
version is installed.
1. Verify that the correct version of IE is
installed (Mitel supports IE 7.0 and
later).
2. If another version is installed, remove
it, re-install the correct version, and
reboot the PC.
Backup/restore applet is not
trusted (identitydb.obj not on
PC).
1. Go to the Backup or Restore forms in
System Administration Tool
(Maintenance and Diagnostics).
2. Click the link to download the
identitydb.obj file to the Maintenance
PC. Save the file in:
For Windows NT
:
WINNT/Profile/ <username>.
For Windows 2000
:
Documents and Settings/<username>
Backup/restore applet is not
trusted (identitydb.obj not in
right directory.
Verify the file is in the correct
<username> profile (the profile used to
log onto the PC).
Backup/restore applet is not
trusted (identitydb.obj has
wrong extension).
Verify that the extension of the file is .obj
(not .obj.obj, or .obj.txt, or anything else).
Tip: Disable the Hide file extensions for
known file types option to see the
complete extension of the file. In the
folder window, select:
For Windows NT
: View/Options/View.
For Windows 2000
: Tools/Folder
Options/View.
Backup procedure repeats on its
own
Internet Explorer timeout Execute timeout.reg or timeout_4.reg
from software CD/
Product_Support/Registry. (See
README_for_timeout_reg_files.doc in
Product_Support/Registry)
FTP server responds with
"permission denied" when
attempting to write the backup
file to the target directory.
FTP account missing DELETE
permission on target directory.
Assign DELETE (in addition to WRITE)
persmission to FTP account, then retry
backup.
See KB article 11-5191-00244 for
additional information.
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