Integrated Communications Platform USER GUIDE - SUPERCONSOLE 1000®
SUPERCONSOLE 1000® User Guide NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Table of Contents Chapter 1: Getting Started Introduction ....................................................................................................... 9 About the Console ............................................................................................ 9 Before you begin ......................................................................................... 9 Console Components ................................................................................
SUPERCONSOLE 1000® User Guide Extension Paging .......................................................................................33 Park and Paging ........................................................................................34 Placing Ringing or Paging Intercom Calls .......................................................34 Setting and Canceling Do Not Disturb on an Extension ..................................35 Setting and Canceling Message Waiting on an Extension ........................
Table of Contents Chapter 5: Using Trunk Functions Viewing Trunk Status ...................................................................................... 65 Viewing Trunk Group Busy Status .................................................................. 65 Accessing Specific Trunks .............................................................................. 66 Taking a Trunk Out of Service ........................................................................
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Chapter 1 Getting Started 7
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Getting Started Introduction Take a few minutes to explore this guide – it contains all the information you need to operate the SUPERCONSOLE 1000® Attendant Console. The first section introduces you to the console. You will learn what each group of keys does and how to interpret information on the console display. This section also contains information about how to use this guide.
SUPERCONSOLE 1000® User Guide Console Components The illustration below shows the main parts of the console. Note the two jacks on the left side. One is for the handset or headset that you use; the other is for the handset or headset used by the person training or monitoring new attendants. The cabling required to connect the console to the telephone system is located at the rear of the console.
Getting Started Console Keys The console has three types of keys: Dialpad keys, Softkeys and Fixed Keys. Dialpad keys The dialpad on the right side of the console has 20 keys, including the standard 12 dialing keys. Ringer Volume keys: The Volume ∧ and Volume ∨ keys increase or decrease the loudness of the console ringer. Note: The two unlabeled keys next to the Volume keys are reserved for future system enhancements.The unlabeled key next to the Volume keys are reserved for future system enhancements.
SUPERCONSOLE 1000® User Guide Fixed Keys The Fixed keys are arranged in two rows of seven keys. You use them to perform basic operations such as answering calls and placing calls on hold. Each key in the bottom row has a lamp that indicates the status of a call or feature. For example, when you use a Hold key to place a call on hold, the lamp above the key lights.
Getting Started Softkeys Softkeys have functions that change depending on the state of the call you are handling or the feature you are using. For example, when you call a busy extension the display will show the softkey functions that are available for handling the call. One of these functions is Override, another is Msg Waiting. The [F1> to [F0> labels on the display correspond to the [F1> to [F0> keys on the consoles.
SUPERCONSOLE 1000® User Guide Using this Guide Some of the procedures in this guide include an illustration of the console display. The illustration shows how the display will look when you are performing the procedure. Note the abbreviations in the upper half of the display. The following table explains the meaning of those abbreviations. For explanations of the other abbreviations, including those used in the lower half of the display, see page 84.
Getting Started Adjusting the Console Selecting the Ringing Output You can route the ringing that accompanies an incoming call to the handset/headset instead of the console speaker. To select the ringing output: 1. Press Cancel while holding down the Function key. 2. Press the [F3> softkey to toggle the output. 3. Press the [F2> softkey to save the change and exit the menu. Note: Emergency 911 calls always ring through the console speaker, regardless of the Ringing Output setting.
SUPERCONSOLE 1000® User Guide Adjusting the Ringer Volume To raise or lower the ringer volume while the console is ringing: 1. Press and release the Volume ∧ key to increase or the Volume ∧ key to decrease the volume. 2. Repeat until the ringing is at the volume you want. Adjusting the Handset and Headset Receiver Volume The Volume keys adjust the volume of the console ringer and the volume of the handset and headset receiver.
Getting Started Any attendant can switch the system into night or day service. When the system is in night service, the night status indicator (Night 1 or Night 2) displays on all consoles. To switch to night or day service: 1. Press Function. 2. Press [NIGHT 1], [NIGHT 2], or [DAY] as required. You can change the Night1 and Night2 answering points for individual trunks from the console. For more information, see page 50.
SUPERCONSOLE 1000® User Guide Programming Macros If you frequently perform a console task that requires several keystrokes, you can automate the task using a macro. A macro is a series of keystrokes that you assign to a single key. Instead of repeating the keystrokes each time you want to perform a task, you can press the macro key to execute all the keystrokes at once. Macros are designed to facilitate the transfer of calls to voice mail or for recovering calls released to the wrong extension.
Getting Started 2. Enter the keystrokes you want to include in your macro. You can enter up to 15 keystrokes using the dial pad keys and the special function softkeys explained below. Use the ← key to correct any mistakes. Tip: Write down the keystrokes in case you experience problems with the console and have to reprogram your macros. 3. To clear a previously programmed macro, press the [CLEAR] softkey. 4.
SUPERCONSOLE 1000® User Guide Special Function Softkeys The following special function softkeys are available for programming macros: Press To [DEST] Dial the number displayed on the DST line when the macro key is pressed. (Used to program a macro to transfer calls to voice mail; see the next section for details.) [LAST NUM] Redial the last number dialed from the console when the macro key is pressed.
Getting Started Programming a Macro for Transfer-to-Voice-mail To program a macro that transfers calls to a voice mailbox: At step 4 in the programming procedure: • Dial the voice mail hunt group number. • Press the [INSERT PAUSE] softkey to allow the voice mail system time to respond. • Press the [TONES ON] softkey. • Press ∗ or other key (if any) as required by the voice mail system. • Press the [DEST] softkey to dial the digits displayed on the DST line when you press the macro key.
SUPERCONSOLE 1000® User Guide Using a SUPERSET™ PKM48 with the Console Up to two SUPERSET PKM48 modules can be connected to the console. The keys on the modules are programmed by your system administrator as Direct Station Select (DSS)/Busy Lamp Field (BLF) keys. Each key has a lamp that indicates the status of the associated line or extension.
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Call Handling Answering Calls Ringing and a flashing Answer key indicate the arrival of a call. The number next to C/W in the display indicates how many calls are waiting to be answered. The information displayed next to the softkeys F1 to F0 indicate the actions you can take by pressing the corresponding softkey. For example, you can answer an outside (trunk) call by pressing [LDN 1] (Listed Directory Number 1), or an internal (extension) call by pressing [DIAL 0].
SUPERCONSOLE 1000® User Guide To answer calls: Do one of the following: • Press Answer to answer the first call in the queue. • Press a softkey (F1 – F0) to answer a specific type of call. The first line of the display shows >>> SRC followed by an extension number and name for an internal call, or a trunk number for an external call. The DST line (the second line) remains blank until you dial a destination number.
Call Handling Misdialed Numbers If you do not want to complete dialing, or if you misdial a number, either • Press number. to erase the misdialed digits, and then dial the correct - or• Press Cancel to return to the Source party, and then redial the number. Reaching a Busy Destination or an Extension with Do Not Disturb Activated If the called destination is busy or the extension has Do Not Disturb activated, the display will show “Busy” or “DND” on the DST line.
SUPERCONSOLE 1000® User Guide Reaching an Extension with an Advisory Message Users with a display phone can show a short message, called an Advisory Message, on other display phones or consoles that call their phone. When you call an extension with an Advisory Message, the message appears on the DST line of the console display as follows: >>>DST 3070 S.BERRY IN A MEETING RINGING<<< In this example, the user has left the message “In a meeting” on his or her phone.
Call Handling To access the five Hold slots available on the softkeys: 1. Press Hold 4+. The display changes as follows: The display shows that Hold slots 5, 6, and 8 are free, Hold 7 is in use, and Hold 4* is "recalling" the console. 2. Press a free [HOLD] softkey. The lamp above the Hold 4+ key lights whenever any of the softkey hold slots are in use. The display returns to the information that was showing before you pressed the Hold 4+ key. To retrieve a call at a softkey Hold slot: 1. Press Hold 4+.
SUPERCONSOLE 1000® User Guide Stacked Hold When an extension has a call on hold, or is in a conference call, and dials the attendant, the display will indicate a held or conferenced call. For example, a held call would show as: Pressing the [CONF] softkey establishes a conference call involving the console and extensions 3103 and 3045. Setting up Conferences and Call Splitting When you are setting up a call between two parties, you may want to conference the call (speak with both parties at the same).
Call Handling To release the console from a conference call: Do one of the following: • Press Release to connect both parties and then release them from the console. • Press Cancel to release the parties from the console without first connecting them. Answering Recalls When a call is transferred and the extension is busy or does not answer, the call either returns to the console within a specified time or is directed to the extension’s voice mailbox (if available). To answer a “No Answer” recall: 1.
SUPERCONSOLE 1000® User Guide 4. If you pressed [DEST], do one of the following: • Press [OVERRIDE] to break into the busy extension. • Press [SEND MSG] to send a message waiting indication to the busy extension. • Press [SOURCE] to connect to the Source party. • Press [CALLBACK] to receive notification when the extension is free. • Press Release to camp the source on to the destination again. (See page 86 for an explanation of camp-on.
Call Handling To page someone to pick up a call on hold at the console: 1. Place the Source call on hold. (See page 28.) 2. Press and hold Page. The lamp above the Page key lights. 3. Do one of the following: • If you have only one paging zone, announce the Hold Pickup access code and the Hold slot number appearing on the top line of the display.
SUPERCONSOLE 1000® User Guide Park and Paging Park and Paging allows the system to assign an orbit number to park a call and page the telephone. Park and Paging options include • Park and Page Set: After a call is parked, the system performs an All Set Page. • Park and Page Group: After a call is parked, the system pages the user’s Paging Group. • Park and Page: After a call is parked, the called party must enter the extension or Page Group number.
Call Handling Setting and Canceling Do Not Disturb on an Extension Do Not Disturb (DND) prevents calls from ringing a user’s extension. You can set and cancel DND on a user’s extension while you are on a call with the user. To set or cancel DND on an extension: 1. While connected to the extension, press [NO DISTB]. “DND” appears next to the extension information on the display to indicate that Do Not Disturb is set. 2. Press Release. You can also set and cancel DND without calling the extension.
SUPERCONSOLE 1000® User Guide Overriding Busy or Do Not Disturb The Override feature allows you to intrude into a busy extension or an extension with Do Not Disturb (DND) active. To use Override: 1. Press and hold [OVERRIDE]. If you are overriding a busy extension, both parties hear a long beep, and then you enter the conversation. You will remain connected to the conversation until you release the [OVERRIDE] softkey. If you are overriding an extension with DND active, you will hear ringing. 2.
Call Handling Setting up a Serial Call The Serial Call feature allows outside callers to talk to more than one extension user in sequence without redialing the main business number each time. To set up a serial call while connected to an outside call: 1. Tell the caller to remain on the line after completing each call. 2. Press [SERIAL CALL]. 3. Dial an extension number. 4. Press Release. When the extension user hangs up, the outside call returns to the console as a recall. 5.
SUPERCONSOLE 1000® User Guide Flashing on Trunks A trunk flash is a signal sent to another telephone system to do something such as place a call on hold. You may need to use this feature when you have a call from another PABX in your own company network, and you want to transfer it to the originating PABX or to a third one. You can flash only when you are talking on a trunk to another trunk in a two-party call. To flash on a trunk for further dialing: 1. Press [FLASH]. 2. Dial the required number. 3.
Call Handling Parking Calls Two types One type of call parking are is available from the console: Call Park - System and Call Park - Specific Orbit. You can also retrieve a call that was transferred to the wrong extension. Call Park - System Parking a call is the same as placing it on hold except that the call is held by the system, not by the console Hold keys. When you park a call, the system assigns it to a parking orbit and displays the Call Park Retrieve access code and the Park Orbit number.
SUPERCONSOLE 1000® User Guide Last Call Retrieve This feature allows you to recover a call you transferred to the wrong extension. The call must still be ringing the original extension to be recovered. To retrieve the last call transferred from the console: • Press Cancel. Call Logging Call Logging allows extension users with display phones to see who called them and when. As the attendant, you can monitor call log usage and delete logs to make room in the system for new ones.
Call Handling To turn off call logging at an extension: 1. Press Function. 2. Press the [ATT FUNCTION] softkey. 3. Press the [STATIONS] softkey. 4. Dial the extension number. 5. Press the [CALL LOGGING] softkey. 6. Press the [DISABLE LOGS] softkey. Only the extension user can turn on call logging from his or her phone. Multiple Console Operation When more than one console is in use at the same time, they will operate in one of two ways: 1.
SUPERCONSOLE 1000® User Guide Centralized Attendant Service (CAS) CAS allows an attendant at one PABX to answer calls that arrive at another interconnected PABX. Except for recalls, CAS has no effect on the way you handle calls from the console. When a call from another PABX in a CAS system recalls the console, it appears as a “Dial 0” call. Keep this in mind when answering the recall as it may affect how you greet the caller.
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Using System Functions Viewing System Alarm Information An alarm indicator on the display means a fault in the telephone system has occurred. You can read information about the nature and location of the fault from the console. To read an alarm message: 1. Press Function. 2. Press [ALARM]. The display shows, for example: 3. Record all the alarm information. • Press [MORE...] to display additional information or other alarms (if any).
SUPERCONSOLE 1000® User Guide Viewing 911 Call Alarms This feature raises an alarm at the console when an extension user places a 911 (or other designated Emergency Services number) call and identifies the extension that placed the call. With this information, you can direct emergency services (for example, police or ambulance personnel) to the location from which the call was placed. When a 911 Call alarm is raised, the console rings and the display shows “911 Call ALARM”.
Using System Functions Setting System Date and Time You can change the date and time appearing on the console display. The time displays either in 12- or 24-format depending on system programming. To set the time: 1. Press Function. 2. Press [ATT FUNCTION]. 3. Press [SET TIME]. 4. Enter the current time using four digits (hh:mm). For example, for 9:30 enter 0930. 5. Press [PM] if applicable. [PM] appears only if the system is set to 12-hour format, and the hour entered is in the range 01 – 12. 6.
SUPERCONSOLE 1000® User Guide Canceling All Call Forwarding You can cancel Call Forwarding on all extensions in the system. To cancel Call Forwarding on all extensions: 1. Press Function. 2. Press [ATT FUNCTION]. 3. Press [MORE…]. 4. Press [CAN. ALL FWD]. You can also set up Call Forwarding for individual extensions from the console. For more information, see page 55. Canceling All Callbacks You can cancel Callback messages on all extensions in the system. To cancel Callbacks on all extensions: 1.
Using System Functions • Press [SET] to confirm the new access code. • Press [EXIT] to exit without changing the code. Setting up System-Abbreviated Dialing Numbers Abbreviated dialing allows extension users to call a telephone number or enter a system access code by dialing a three-digit index number. You can program and display system-abbreviated dialing numbers from the console. To program or display system abbreviated dialing numbers: 1. Press Function. 2. Press [ATT FUNCTION]. 3.
SUPERCONSOLE 1000® User Guide Setting up Night Answer Points A night answer point is the number of an extension or other destination where incoming trunk calls will ring when the system is in Night Service. For more information about Night Service, see page 16. To set up night answer points: 1. Press Function. 2. Press [ATT FUNCTION]. 3. Press [MORE…]. 4. Press [FLEX NIGHT]. 5. Enter the trunk number. 6. Press either [NIGHT 1] or [NIGHT 2] to choose the night service mode. 7.
Using System Functions Displaying the Console Identity The console has an extension number which extension users can dial instead of "0" (zero) to call you. You can display the console extension number along with the system software version. To display the console extension number and the system software version: 1. Press Function. 2. Press [IDENTITY]. Accessing Applications The Application function is primarily used by maintenance personnel or someone responsible for doing Customer Data Entry (CDE).
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Chapter 4 Using Extension Functions 53
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Using Extension Functions Setting/Canceling Call Forwarding You can set up and cancel Call Forwarding on individual extensions from the console. The instructions that follow apply to systems programmed with Split Call Forwarding, which allows you to specify different destinations for internal and external calls. If your system is programmed with another type of Call Forwarding, internal and external calls will both go to the same destination. Note that calls from the console are considered external.
SUPERCONSOLE 1000® User Guide Setting/Canceling Do Not Disturb Do Not Disturb (DND) prevents calls from ringing an extension. You can set and cancel DND on any extension in the system. To set or cancel DND on an extension: 1. Press Function. 2. Press [ATT FUNCTION]. 3. Press [STATIONS]. 4. Dial the extension number. 5. Press [NO DISTB]. The first line of the display shows "DND" to indicate that DND is set. You can also set and cancel DND while on a call to an extension. For more information, see page 36.
Using Extension Functions Reading and Clearing Messages Depending on your system’s programming, you may be able to read and clear messages left for an extension by another user or attendant console. Without this capability, you can only read and clear messages that you have set. To read and cancel an extension’s messages: 1. Press Function. 2. Press [ATT FUNCTION]. 3. Press [STATIONS]. 4. Dial the extension number. 5. Press [READ MSG].
SUPERCONSOLE 1000® User Guide Setting/Clearing Advisory Messages You can read Advisory Messages left on a display telephone and clear or change an existing message. To read, set, or clear an Advisory Message: 1. Press Function. 2. Press [ATT FUNCTION]. 3. Dial the extension number. 4. Press [SET UP MSG]. The display shows: 5. Do one of the following: • Press [ON] to activate the currently displayed message.
Using Extension Functions Taking an Extension Out of Service You can take an extension out of service (busy it out) if there is a problem with that extension or the system. An out-of-service extension can neither make nor receive calls. To busy out an extension: 1. Press Function. 2. Press [ATT FUNCTION]. 3. Press [STATIONS]. 4. Dial the extension number. 5. Press [BUSY OUT]. If the display shows “BUSY” instead of “IDLE” the extension is in use and will not be taken out of service until it becomes idle. 6.
SUPERCONSOLE 1000® User Guide Call Monitoring This feature allows you to monitor another extension user's phone conversation, either with or without the user's knowledge. If your system is programmed to notify users that they are being monitored. they hear a beep when monitoring begins. Users that have a display telephone also see your name and extension number in the display for the duration of the call.
Using Extension Functions To form a three-party conference with the user and the other party: • Press the [CONF] key. To end the monitoring session: • Press [EXIT]. Note: If you wish to continue monitoring after exiting the conference, you must set up the monitor again.
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Chapter 5 Using Trunk Functions 63
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Using Trunk Functions Viewing Trunk Status You can view trunk status information to determine the current assignment of services and features on a trunk. To view the current status of an extension: 1. Press Function. 2. Press [ATT FUNCTION]. 3. Press [TRUNKS]. 4. Enter the trunk number. 5. Press [STATUS] to view information about the trunk such as its Class of Service (COS) and Class of Restriction (COR). 6. Press [EXIT].
SUPERCONSOLE 1000® User Guide Accessing Specific Trunks You can access a specific trunk and use it to make an outgoing call. To access a specific trunk: 1. Press Function. 2. Press [ATT FUNCTION]. 3. Press [TRUNKS]. 4. Enter the trunk number. 5. Press [ENTER]. 6. Press [ATT ACCESS]. 7. Do one of the following: • If the trunk is free (as indicated by dial tone), dial the outside number.
Using Trunk Functions Taking a Trunk Out of Service If may be necessary to take a trunk out of service (busy it out) if there are problems with that trunk or the system. You can busy out an idle trunk or one that is in use. Afterwards, you can return the trunk to service. To busy out a trunk or return a trunk to service: 1. Press Function. 2. Press [ATT FUNCTION]. 3. Press [TRUNKS]. 4. Enter the trunk number. 5. Press [BUSY OUT]. 6. Do one of the following: • Press [SET] to busy out the trunk.
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Chapter 6 Hotel/Motel Features 69
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Hotel/Motel Features Displaying and Changing Room Data Room data includes occupancy and condition status (Vacant, Clean, Outgoing Call Restrictions, etc.) and the status of message waiting, wake-up call, and other services. You can change room data while the console is idle, or when you are connected to the room. To display or change data for a room: 1. Press Function. 2. Press [GUEST ROOM]. The display shows: 3. Dial a room number (not necessary if you’re already connected to the room).
SUPERCONSOLE 1000® User Guide Listing/Counting Rooms by Occupancy and Condition Status You can display a list of rooms by occupancy and condition status—for example, Vacant and Not Clean, or Occupied and Maid Present. The system also reports the total number of rooms that are in the state you specify. You can cycle through all rooms or start with a particular room number—for instance, the first room on the third floor. To list all rooms by occupancy and condition status: 1. Press Function. 2.
Hotel/Motel Features Changing Room Occupancy and Condition Status You can change the occupancy and condition status of a room while the console is idle or while you are connected to the room. The occupancy and condition states are as follows: Occupancy Condition Vacant Occupied Reserved Guaranteed Clean Dirty Maid To Inspect Out of Service To change a room’s occupancy and condition status: 1. Press Function. 2. Press [GUEST ROOM]. 3.
SUPERCONSOLE 1000® User Guide Setting/Canceling Wake-up Calls Both you and the guest can set, change, and cancel wake-up calls for a guest room. The system does not distinguish whether a wake-up call is set, changed, or canceled from the attendant console or guest room telephone. So, for example, a guest can cancel a wake-up call that you set and vice versa. You can set or cancel a wake-up call while the console is idle or while connected to the guest room.
Hotel/Motel Features To cancel a wake-up call: 1. Press Function. 2. Press [GUEST ROOM]. 3. Dial the room number. 4. Press [CLR WAKE-UP]. 5. Press [EXIT]. Note: Some display sets can set their own timed reminder. The above procedures will also clear or change a reminder already set by the user. If the guest fails to answer the wake-up call, the system will ring the room twice more at five-minute intervals.
SUPERCONSOLE 1000® User Guide If the hotel/motel is using a Property Management System 1. Press Function. 2. Press [GUEST ROOM]. 3. Dial the room number. 4. Press [RESTRICT O/G]. The phone is restricted from making outgoing trunk calls. To remove the restriction and allow outgoing calls, repeat the procedure. Blocking Room-to-Room Calls You can use the Block key on the console to bar calls between guest rooms.
Hotel/Motel Features Printing Reports If a printer is connected to the console, you can request printed reports (audits) of message registers, room status and automatic wake-ups. Each audit has its own format and some are printed automatically. For example, when a wake-up call is set, changed or canceled, the printer automatically records it. To print a report: 1. Press Function. 2. Press [GUEST ROOM]. 3. Press [AUDITS]. The display shows: 4. Select the report you want to print. 5. Press [EXIT].
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Chapter 7 Reference 79
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Reference Telephone Directory Name Number POLICE: FIRE: HOSPITAL: TROUBLE WITH EXTENSION OR CONSOLE: 81
SUPERCONSOLE 1000® User Guide Abbreviated Dialing List Index Number 82 Identity
Reference Class of Service/Restriction Each extension and trunk has a COS (Class of Service) and a COR (Class of Restriction) that defines what the user of that extension or trunk can or cannot do. The system can have up to 50 of each, although most companies use only a few. To help you answer questions from users who may be having problems with the system, you may want to record a brief description of the most common COSs and CORs.
SUPERCONSOLE 1000® User Guide Console Display Abbreviations Abb. Meaning Abb.
Reference Advisory Messages for Display Telephones The following default messages can appear on telephones equipped with displays. Message Number Message 01 IN MEETING 02 OUT OF TOWN 03 ON VACATION 04 OUT ON A CALL 05 OUT TO LUNCH 06 GONE FOR THE DAY 07 GONE HOME 08 IN TOMORROW 09 10 11 12 13 14 15 Authorized users can change these messages and program seven more for system-wide use. Keep a record of any changes and additions.
SUPERCONSOLE 1000® User Guide Glossary Busy out A feature allowing you to make a line or equipment indicate busy to an incoming call. In effect, you take the line out of service until it can be repaired or tested. Camp-on A feature allowing the system to queue calls directed to a busy extension, and then automatically connect the waiting party when the extension becomes free. The busy extension hears a quick beep to indicate a call is waiting.
Reference Hunt Group Extensions assigned to a group with a common (pilot) telephone number as well as their own personal extension numbers. An incoming call to a hunt group will ring the first available extension. LDN Keys (Listed Directory Number) Call-handling keys which allow you to select the sequence in which you answer calls from outside the PABX. Macro A macro is a series of keystrokes that you assign to a single key.
SUPERCONSOLE 1000® User Guide Tone Demonstration Your telephone system has several tones to inform you of the progress of your call. You can use the Tone Demonstration feature to familiarize yourself with the tones. 1. Dial the Tone Demonstration access code ________. (Ask your communications department for the code.) 2. Dial a two-digit tone code from the list below. 3. Continue dialing codes to listen to other tones. 4. Hang up when you are finished.
Reference Code Tone Name Meaning 25 Not used 26 Trunk Camp-on Double Beep Tone Heard during a conversation when you have an external call waiting. 27 ARS Expensive Warning Tone If your system has Automatic Route Selection (ARS), you will hear this tone when no inexpensive routes are available for your long-distance call. The tone is a warning that your call is taking an expensive route.
SUPERCONSOLE 1000® User Guide Trunk Identification Trunk Number 90 Identity
Index Index Numerics 911 call alarms, viewing and clearing, 46 A Abbreviated Dialing numbers, entering and viewing, 49 abbreviations, console display, 84 accessing individual trunks, 66 Advisory Messages calling extensions with Advisory Messages 28 list of Advisory Messages, 85 setting and clearing on extensions, 58 alarms, viewing and clearing, 45 All Set Page, 33 Answer key, 12, 25 answering calls multiple calls waiting, 26 new call indication, 26 new calls, 25 when Night Service enabled, 38 application
SUPERCONSOLE 1000® User Guide Day Service, switching, 16 Dial pad keys, about, 11 dialing mistakes, correcting, 27 Directed Call Pickup, 38 directory number, display console, 51 DISA access codes, changing, 48 definition, 86 display abbreviations, 84 about the console, 13 changing language, 17 language, changing, 13 DND overriding, 27, 36 setting and canceling on an extension, 35, 56 Do Not Disturb, See DND Door Opener 42 E emergency 911 call alarms, viewing and clearing, 46 extending calls, See transferr
Index multiple console operation, 41 N new call indication, 26 New Call Ringer 15 night answering points, setting up, 50 Night Service answering calls when Night Service enabled, 38 setting up answering points, 50 switching, 16 no answer recalls, 31 O outgoing calls, allowing/restricting from guest rooms, 75 override busy and Do Not Disturb, 36 P PABX, definition, 87 Page key, 12 paging, 32 picking up calls on hold at the console, 29 placing calls, 28 printing guest room reports, 77 R recalls answering
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