User guide

Getting Started

Programming a Macro for Transfer-to-Voice-mail

To program a macro that transfers calls to a voice mailbox:

At step 4 in the programming procedure:

• Dial the voice mail hunt group number.

• Press the [INSERT PAUSE] softkey to allow the voice mail system

time to respond.

• Press the [TONES ON] softkey.

• Press

∗ or other key (if any) as required by the voice mail system.

• Press the [DEST] softkey to dial the digits displayed on the DST line

when you press the macro key.

• Press the [RELEASE] softkey to complete the transfer and release the

console from the call.

• Select another firmkey to program or press the [EXIT] softkey to leave

programming mode.

Now, when a call you transferred to an unanswered extension recalls, you can

press the macro key to transfer the caller to the extension’s voice mailbox.

Programming a Macro for Last Call Recovery

You can program a macro key to recover a call you transferred to the

wrong extension. To successfully recover the call, you must press the

macro key while the extension is still ringing. Also, you cannot have started

another action, such as dialing or answering a call, following the transfer.

To program a macro that recovers calls that you transferred to the

wrong extension:

At step 4 in the programming procedure:

• Enter the Directed Call Pickup access code.

• Press the [LAST NUM] softkey.

• Press the [SAVE/EXIT] softkey to complete the programming.

• Select another firmkey to program or press the [EXIT] softkey to leave

programming mode.

Note: The Cancel key can also be used to recover calls on systems with

LIGHTWARE™ 17, Release 4 software.