User guide

26
SUPERCONSOLE 1000
®
User Guide
To answer calls:
Do one of the following:
• Press Answer to answer the first call in the queue.
• Press a softkey (F1 – F0) to answer a specific type of call.
The first line of the display shows >>> SRC followed by an extension
number and name for an internal call, or a trunk number for an external
call. The DST line (the second line) remains blank until you dial a
destination number.
New Call Indication
When you are engaged in a call, a single burst of ringing signals the next
incoming call. The ringing is optional; see Turning the New Call Ring
Off/On on page 15 for more information. Subsequent calls do not ring the
console—even with the New Call Ring turned on. The only way to tell that
calls are waiting is by the C/W indicator on the console display.
The console can be programmed at the system level to provide a single
burst of tone at regular intervals when calls are waiting.
When Multiple Calls are Waiting
You cannot answer a new call until the one you are engaged in is
transferred, disconnected, or put on hold.
Extending (Transferring) Calls
When a caller requests to speak to someone, ask the caller to wait a
moment, and then transfer the call to the requested destination.
To extend a call:
1. Dial the destination number.
The caller is automatically placed on hold while you complete the
transfer.
2. When you hear ringing, press Release to connect the caller to the
destination and release the console from the call.