User guide

Call Handling
37
Setting up a Serial Call
The Serial Call feature allows outside callers to talk to more than one
extension user in sequence without redialing the main business number
each time.
To set up a serial call while connected to an outside call:
1. Tell the caller to remain on the line after completing each call.
2. Press [S
ERIAL CALL].
3. Dial an extension number.
4. Press Release.
When the extension user hangs up, the outside call returns to the
console as a recall.
5. When the call returns to the console, press [R
ECALL].
6. Dial the next extension number, and then press Release.
7. When all calls are completed, press [S
ERIAL CALL] and then Release.
Using Tone Signaling
You may have noticed that when you dial a number at the console, you do
not hear any of the tones or pulses normally associated with telephones.
This is because the console “communicates” with the rest of the telephone
system using a different type of signaling.
However, there are times when telephone equipment, either in or outside
your office, needs to receive tones to complete a call. Typically, special
services such as Voice mail systems (described on page 42) require
information in the form of tones before allowing access.
To enable tone signaling while connected to a service requiring
tones:
1. Press [T
ONES ON].
2. Dial the required code.
3. When you complete the call, press [T
ONES OFF] to turn off tone
signaling.