User guide

5330/5340 IP Phones – User Guide

Transfer/Conference Calls

When a call is in progress up to 3 menu items are added to the Phone Menu (Right click on

button with phone or left click tray icon):

Note: Trans/Conf/Hold are not supported for the SIP Phones on IOC.

• Transfer/Conference Ctrl+T

• One Step Transfer Alt+T (Only available if Release function is programmed on a Phone

Key)

• One Step Conference Alt+C

When pressing any of these menu items when the Telephony Toolbar is displayed, the text in the

edit box will be changed to Place Second Call, and the edit box will have focus so you can start

typing the name or number of the person to call.

If either of the One Step operations was selected, the operation will complete upon the second

call being answered. If the call is not answered, you cancel out of the call and the phone picks up

the previous call that was in progress before the operation was initiated.

If the Transfer/Conference item was selected, when the second call is picked up a menu with

up to 3 options is presented:

• Conference Ctrl+C

• Trade Calls Ctrl+S (Only available if Swap function is programmed on a Phone Key)

• Release Me Ctrl+R (Only available if Release function is programmed on a Phone Key)

Selecting Conference establishes the conference. Selecting Trade Calls swaps between the two

calls currently in progress. Selecting Release Me completes a transfer operation.