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NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products. In reproducing this document, content may be removed or reorder, provided the meaning is not altered.
312/5324 IP Phones User Guide ABOUT YOUR PHONE .........................................................................................................1 Elements of Your Phone ..................................................................................................................... 3 Ring/Message Indicators..................................................................................................................... 4 Selecting Menu Options.................................................
5312/5324 IP Phones User Guide CALL HANDLING ...............................................................................................................17 Hold .................................................................................................................................................. 17 Mute.................................................................................................................................................. 17 Transfer....................................
5312/5324 IP Phones User Guide Group Paging / Meet Me Answer ..................................................................................................... 34 Phone Lock ....................................................................................................................................... 35 User PIN (5324 IP Phone only) ........................................................................................................ 36 Trunk Flash...............................................
5312/5324 IP Phones User Guide ABOUT YOUR PHONE The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing/message indicator.
5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone -2-
5312/5324 IP Phones User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you access the Menu key, prompts and feature information appear on the display screen. For information on selecting menu options, see "Selecting Menu Options" elsewhere in this guide.
5312/5324 IP Phones User Guide 5324 IP Phone, the bottom right personal key is always your Prime Line key. On the 5312 IP Phone, the bottom left personal keys is always your Prime Line key. Write the name (speed call, feature or line appearance) of the Personal keys that you program on the designation card (use the side of the card with the textboxes provided). Use the slot behind the plastic cover at the bottom of the phone to remove/insert the designation card.
5312/5324 IP Phones User Guide For more information on installing and using this application, see the Mitel Unified Communicator Express documentation available at www.mitel.com. Using Your IP Phone in Remote Mode Remote Mode allows the 5312 and 5324 IP Phone to be used as a Teleworker in the home or in other locations away from the office. For information on how to program your IP Phone for remote operation, refer to the Teleworker Solution (6010) Remote IP Phones User Guide available at www.mitel.
5312/5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
5312/5324 IP Phones User Guide CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: • Press (UP) or (DOWN). To adjust the Ringer Pitch while the set is idle: 1. Press (MENU). 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the Yes softkey twice. 4. Press (UP) or 5. Press (MENU). (DOWN). Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: • Press (UP) or (DOWN).
5312/5324 IP Phones User Guide Feature Keys You can use (MENU) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. Note: You can only program Speed Call keys using the Phone. See Speed Call Keys for details.
5312/5324 IP Phones User Guide Language Change To change the display language: 1. Press (MENU). 2. Press # or the No softkey until "Language?" appears. 3. Press * or the Yes softkey. 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey. MAKING AND ANSWERING CALLS Make a Call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3.
5312/5324 IP Phones User Guide Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: • Emergency Call Routing NOT programmed • Emergency Call Routing programmed Caution: Verify with your System Administrator which type of emergency number dialing you can use.
5312/5324 IP Phones User Guide EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above. To make an Emergency Call if Emergency Call Routing is programmed: 1. Lift the handset. 2. Dial your Local Emergency Number (911 or equivalent). For more information, refer to Using the Line Interface Module. Auto–Answer To enable or disable Auto–Answer: • Press the programmed Auto-Answer feature key.
5312/5324 IP Phones User Guide Phonebook To use Phonebook: 1. Press (MENU). 2. Press the Yes softkey when "Phonebook?" appears. • Enter the name of the desired party, as follows: • For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display. For example, if the letter C is required, press the digit 2 three times. • Use the Å softkey to correct errors.
5312/5324 IP Phones User Guide Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL). Redial – Saved Number To save the last number that you manually dialed: • Lift the handset, and then dial the appropriate feature access code. To Redial a saved number: • Lift the handset, and then dial appropriate the feature access code.
5312/5324 IP Phones User Guide 8. On a 5312 IP Phone only, press the personal key again. 9. Do one of the following: • To make the number private, press * or the Priv softkey • To keep the number visible, press # or the Save softkey. 10. Press (MENU). Speed Call – Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2.
5312/5324 IP Phones User Guide Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To use Handsfree operation to answer calls: 1. Press the flashing line key. 2. Begin speaking.
5312/5324 IP Phones User Guide Group Listen With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker in your phone. While Group Listen is active, the handsfree microphone in your phone is turned off. To allow others in the room to listen to the far end of your call: • Press the programmed Group Listen feature key.
5312/5324 IP Phones User Guide CALL HANDLING Hold To place a call on Hold: • Press (HOLD). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: • Press the flashing line key. • Dial the appropriate feature access code and the number of the station that placed the call on Hold. Mute Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.
5312/5324 IP Phones User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press (CANCEL). To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key.
5312/5324 IP Phones User Guide Conference Split To Split a Conference and speak privately with the original party on a 5312 IP Phone (only): 1. Press (TRANS/CONF). 2. Dial the appropriate feature access code. To Split a Conference and speak privately with the original party on a 5324 IP Phone (only): • Press the Split softkey. Add Held (5324 IP Phone only) To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key.
5312/5324 IP Phones User Guide • NA–Int redirects internal calls after several rings if you don't answer. • NA–Ext redirects external calls after several rings if you don't answer. Note: For information about "I'm Here?", see Call Forward – Remote. To program Call Forward: 1. Press (MENU). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey . 4. Press # or the Next softkey until the type of Call Forward that you want to set up appears (see above). 5.
5312/5324 IP Phones User Guide Call Forward - Remote (I am Here) To forward calls from a remote station to your current location: 1. Press (MENU). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey. 4. Press # or the Next softkey until "I Am Here" appears. 5. Press * or the Yes softkey. 6. On a 5312 IP Phone only, if a number is already programmed, press * twice. 7. Dial the extension of the remote station.
5312/5324 IP Phones User Guide Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Hang up. Call Forward - Forced (5324 IP Phone only) To force an incoming call to be forwarded: • Press the Forward softkey.
5312/5324 IP Phones User Guide Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". To turn Messaging - Advisory on: 1. Press (MENU). 2. If necessary, press the # or the No softkey until "Advisory Msgs?" appears. 3. Press * or the Yes softkey when "Advisory Msgs?" appears. 4.
5312/5324 IP Phones User Guide 2. If a password is required, dial your password (and press the Enter softkey if available). 3. Press the Yes softkey, and do one or all of the following: • To display the time the message was sent, press the More softkey. • To display the number of the caller, press the More softkey twice. • To call the message sender, press the Call softkey. • To delete the message, press the Erase softkey. • To view the next message, press (MESSAGE).
5312/5324 IP Phones User Guide Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Hang up. USING OTHER FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #.
5312/5324 IP Phones User Guide To enter an Account Code during a call on a 5324 IP Phone: 1. Press (MENU). 2. Press the Yes softkey. 3. Dial the Account Code digits. 4. Press the Save softkey. 5. Do one of the following: • For a verified account code, press the Yes softkey. • For a non-verified account code, press the No softkey. Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial appropriate feature access code. 3.
5312/5324 IP Phones User Guide • If automatic paging is disabled, press the programmed Page key, or dial **9, followed by the Paging zone number (if required). Then, announce the call and park retrieve digits shown on the display. Note: Paging over a loudspeaker is not permitted in handsfree mode; you must use the handset or headset. To retrieve a parked call: 1. Do one of the following: • Dial the appropriate feature access code. • Press the Call Park - Retrieve feature key (must be programmed). 2.
5312/5324 IP Phones User Guide Do Not Disturb To activate or deactivate Do Not Disturb: • Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Dial the number of the station to which Do Not Disturb is to apply. 4. Hang up. To deactivate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Dial the number of the station with Do Not Disturb activated. 4.
5312/5324 IP Phones User Guide Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. If the paged party has Handsfree Answerback enabled and turned on on the phone, your page automatically establishes a handsfree call with the paged party. To page a party: 1. Lift the handset. 2.
5312/5324 IP Phones User Guide Note: By default, Handsfree Answerback is turned OFF at your phone. If the key is OFF when your set is idle, Handsfree Answerback is OFF. (MUTE) To answer a call using Handsfree Answerback: Phone state before Page arrives Phone is idle and MUTE is flashing To answer the Direct Page 1. Check that MUTE is OFF. 2. Listen for the paging party. 3. Begin speaking. 4. Lift the handset if you wish to switch from a Handsfree call to a handset call.
5312/5324 IP Phones User Guide Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see Direct Paging - Handsfree Answerback Enabled in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone.
5312/5324 IP Phones User Guide Direct Voice Call Direct Voice Call feature allows you to establish a two-way handsfree call at another extension whether or not it has Handsfree Answerback or Auto-Answer turned on. Only extensions programmed by the system administrator to receive Direct Voice Calls can be called using this feature. To make a Direct Voice Call: 1. Lift handset. 2. Dial *93. 3. Dial the extension you want. 4. Speak to called party.
5312/5324 IP Phones User Guide To acknowledge a Reminder when your phone rings once: • Press the Confirm softkey. Headset Operation To enable Headset Operation: • Press the Headset feature key. To answer a call (when Auto Answer is disabled): • Press the flashing line key. To hang up: • Press (CANCEL). To mute your headset microphone: • Press the (MUTE) key. The light turns ON. To turn mute off and return to the conversation: • Press the (MUTE) key. The light turns OFF.
5312/5324 IP Phones User Guide Music To turn Music on and off on a 5312 IP Phone when the phone is idle: • Press the Music feature key. To turn Music on and off on a 5324 IP Phone when the phone is idle: 1. Press (MENU). 2. Press the No softkey until "Music?" appears. 3. Do one of the following: • To turn the music on, press the TurnOn softkey. • To turn the music off, press the TurnOff softkey. 4. Press (MENU).
5312/5324 IP Phones User Guide To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Do one of the following: • To respond to a page from your prime page group, press #. • To respond to a page from a specific page group, dial the page group directory number.
5312/5324 IP Phones User Guide Before locking a set, ensure that • the set is in the idle state (there should not be any ongoing call) • you do not have any calls on hold or on consultation-hold on any line appearance • you are not in headset mode To activate Phone Lock: • Press the Phone Lock feature key or enter the Phone Lock Feature Access code. To de-activate Phone Lock: • Press the Phone Lock feature key or enter the Phone Unlock Feature Access code. • Enter your user PIN to unlock the set.
5312/5324 IP Phones User Guide 8. At the prompt to verify the PIN, re-enter your new PIN again. The set confirms successful or failed completion. 9. Press (MENU) to end the Menu session. Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press (TRANS/CONF). 2. Dial the appropriate feature access code for a single flash or a double flash. 3. Wait for dial tone. 4.
5312/5324 IP Phones User Guide To control recording on a 5324 IP Phone, do one or all of the following: • To pause recording, press the Pause softkey. • To resume recording after pausing, press the Resume softkey. • To stop a recording without saving it, press the Erase softkey or • To stop and save a recording, press the Save softkey. (CANCEL). Putting the call on hold saves the recording; taking the call off hold starts a new recording.
5312/5324 IP Phones User Guide To log out of Hot Desking 5312 IP Phone (the phone must be idle): 1. Dial the appropriate feature access code. 2. Press #. 3. Press the *. To log into a Hot Desking 5324 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Login softkey. 3. Enter your Hot Desk User Extension Number. 4. Press the Okay softkey. To log out of Hot Desking 5324 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3.
5312/5324 IP Phones User Guide Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non–malicious call may result in fines or other penalties. To tag a malicious call: • Press the Tag Call feature key while the call is in progress.
5312/5324 IP Phones User Guide • If the call is external, and you normally need to precede external calls with a digit such as 9, it is likely that your system administrator has programmed your system to insert the 9 for you. In this case, pressing * or the Call softkey initiates the call immediately. Sometimes the system will be unable to complete the dialing automatically. When this happens, you can edit the dialed digits manually by pressing # or the Å (Clear) softkey.
5312/5324 IP Phones User Guide To switch your 5324 IP Phone to Night Answer or Day service, or to view which service your 5324 IP Phone is currently in: 1. Press (MENU). 2. Press the No softkey until “Night Answer?" appears. 3. Press the Yes softkey 4. Do one of the following: • To exit without making any changes, press • To change the mode of service, press the Change softkey, followed by No until the desired alternative appears, and then press Yes. (MENU).
5312/5324 IP Phones User Guide USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference unit on or off, to adjust the volume, mute the conference call, or to put the conference unit into Presentation mode.
5312/5324 IP Phones User Guide Place the Conference Unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you must disable Presentation Mode. Presentation Mode minimizes extraneous noise. To place the conference unit in Presentation mode • Press Presentation Mode key on the mouse.
12/5324 IP Phones User Guide USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module line) connected to your phone, and operates in either of the following two modes (as determined by your System Administrator): • Line Interface Module mode: your phone allows you to use the Line Interface Module line at any time.
5312/5324 IP Phones User Guide 2. Press the flashing Line Interface Module key. ANALOG CALL appears on the display. Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service, you may use the hookswitch or press (CANCEL) to answer a waiting Line Interface Module call. When you are on a Line Interface Module call and a waiting Line Interface Module call arrives, you will hear a beep. Note: This feature may not be supported in all regions.
5312/5324 IP Phones User Guide Failover Mode Make a Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer a Call To answer a call using the Line Interface Module line during an IP connection failure: • Lift the handset. IP FAIL: ANALOG CALL appears on the display, and the call is answered.
5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY) IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48-button IP PKM to connect to the IP phone without using an additional LAN port. PKM keys can be programmed as feature keys, speed call keys, Direct Station Select keys, or line appearance keys.
5312/5324 IP Phones User Guide FEATURE ACCESS CODES FEATURE ACCESS CODES Account Code *43 Attendant Call Hold - Remote Retrieve *23 Call Forwarding - Busy (Ext. & Int. Source) **70 Call Forwarding - Busy (Ext. Source) 62 Call Forwarding - Busy (Int. Source) 63 Call Forwarding - End Chaining 64 Call Forwarding - Follow Me *8 Call Forwarding - Follow Me - Third Party **7 Call Forwarding - I Am Here **8 Call Forwarding - No Answer (Ext. & Int. Source) **71 Call Forwarding - No Answer (Ext.
5312/5324 IP Phones User Guide Camp on - Retrieve *3 Camp on - Setup 3 Cancel All Forwarding ##8 Cancel Call Forwarding - Busy (Ext. & Int. Source) **72 Cancel Call Forwarding - End Chaining **73 Cancel Call Forwarding - No Answer (Ext. & Int.
5312/5324 IP Phones User Guide Message Center 555 Message Waiting - Activate *90 Message Waiting - Deactivate *91 Message Waiting - Inquire *92 Non-verified Account Code **4 Override 2 Personal Speed Call - Upper Range Index Number 09 Personal Speedcall - Invoke *58 Personal Speedcall - Remove **78 Personal Speedcall - Store *67 Remote Clear All Features 55 Remote Hot Desking Logout 111 Repeat Last Number Saved *6* Save Last Number **79 Tag Call *55 Tone Dem
