OpenPhone 27 Handset User Guide
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OpenPhone 27 Handset User Guide Table Of Contents ABOUT YOUR HANDSET ........................................................................................ 5 About the keys ..................................................................................................................... 6 Features and functions ........................................................................................................ 6 Contacting emergency services.........................................................
OpenPhone 27 Handset User Guide MAKING AND ANSWERING CALLS ..................................................................... 22 Answering a call................................................................................................................. 22 Handsfree operation .......................................................................................................... 22 Using the system phonebook .........................................................................................
OpenPhone 27 Handset User Guide About Your Handset The Mitel® OpenPhone 27 is a wireless telephone that operates with the Mitel 3300 Integrated Communications Platform (ICP). It provides convenient softkey control of the system features, as well as a variety of features that allow you to make calls quickly and easily.
OpenPhone 27 Handset User Guide Long press = SUPERKEY Short press = Local Mode Flashes when a call is on hold On/Off-hook key Transfer/conference Data connector for firmware upgrade About the keys The , , , , , # , and ∗ keys have different functions depending on the state of the phone or the length of time that you press the key. Short press = Press and release the key in less than 1 second. Long press = Press and hold the key down for longer than 1 second and then release.
OpenPhone 27 Handset User Guide • Range Warning: provides 4 short beeps whenever you move out of range of the system. When you are out of range of the system, your OpenPhone 27 handset will not function. If you hear the 4 short beeps, move back into range by getting closer to a Radio Fixed Part (RFP). • Volume Setting: sets the volume of the handset earpiece, loudspeaker, and headset during the call. You can only set the volume while on a call.
OpenPhone 27 Handset User Guide About Feature Access Codes Use of some features requires you to dial access codes. The codes are flexible and may differ from those used in this guide. Ask your System Administrator for a list of codes you should use. For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds, it means that your phone is switching to a secondary 3300 ICP system. The call continues, but the keys and features on your phone stop working.
OpenPhone 27 Handset User Guide Setting up the charger Choosing a location Place the charger on a flat, even surface within 2.5 m of a 230 Vac mains connection. Do not locate the charger in the following areas: • damp areas • areas with direct sunlight • inadequately ventilated areas • strong magnetic fields (keep the charger at least 0.
OpenPhone 27 Handset User Guide Connecting the charger Connect the cable from the adapter plug into the base of the charger and then insert the adapter plug into the mains socket.
OpenPhone 27 Handset User Guide Charging the batteries You can charge and discharge the batteries hundreds of times, but they will eventually be depleted. When the operating time (that is, the call time and standby time) has become noticeably shorter, replace the batteries. When charging batteries, you should adhere to the following guidelines: • Discharge the battery at intervals to achieve long operating times. To discharge the battery, leave the handset on, but do not place it in the handset charger.
OpenPhone 27 Handset User Guide If Silent Charging is active while the handset is in the charger, “Silent Charging” will appear in display and the handset is disengaged from the system. When you remove the handset from the charger, it is automatically engaged with the system and you can make and receive calls again.
OpenPhone 27 Handset User Guide Getting started Powering the OP27 Phone On / Off To power on: • Press while in the standby (Off) mode. To power off: • While in idle mode, press for at least 2 seconds. About the Display Indicators The OP27 phone provides visual indicators for the following features and functions: Icon * Description Handset is operating in Resilient mode. Handset mode is enabled. When you obtain dial tone, the icon appears on the display.
OpenPhone 27 Handset User Guide About the menus You can activate and deactivate OP27 features from the menus: System menu features Long press to access the following system menu features. Use the softkeys to select the desired action. To exit the system menu, long press the key. • Phonebook – look up and dial numbers from the system directory. • Call Forwarding – forward your calls to another phone. • Personal Keys – no function (for future use). • Timed Reminder – set a reminder alarm.
OpenPhone 27 Handset User Guide • • - Melody – choose from 30 melodies - Type – select type of notification: full melody, single bar, or chirp - Device – select buzzer or vibrator - Volume – set ringer volume System - Subscription – (system administrator use only) - IPEI – (system administrator use only) Telephone Options - Auto Key Lock – activates the key lock functionality automatically if you don’t press any key for over 1 minute while in idle state.
OpenPhone 27 Handset User Guide Customizing your phone Changing the language To set the language of the handset display, you must change the language of the local menu prompts and the system-generated messages. The local menu prompts are available in English, Dutch, German, Italian, French and Spanish. The default is English. To change the language of the local menu: . 1. Short press 2. Press to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6.
OpenPhone 27 Handset User Guide 1. Short press 2. Press . to select Local Mode. 3. Press OK. 4. Press to select Ringer Settings. 5. Press OK. 6. Set the following parameters: - Melody – choose from 30 melodies - Type – select type of notification: full melody, single bar, or chirp - Device – buzzer or vibrator - Volume – set volume for internal calls, external calls, VIP calls, and messages A check mark ( ) appears next to the activated setting. 7. Press Esc to exit Local Mode menu.
OpenPhone 27 Handset User Guide Adjusting the contrast To adjust the contrast: 1. Short press 2. Press . to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press to select Contrast. 7. Press OK. 8. Press 9. Press OK. 10. Press Esc. Page 18 to select the desired contrast. There are seven levels. 1 is lightest, 7 is darkest.
OpenPhone 27 Handset User Guide Using handset features Setting the optional features To enable or disable the optional features: 1. Short press 2. Press . to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press • to select the desired option: Auto Key Lock - when enabled, this feature automatically locks the keypad if you don’t press any key for one minute while the handset is idle. When Auto Key lock is enabled, appears in the set display.
OpenPhone 27 Handset User Guide Setting an alarm You can set an alarm to remind yourself of important meetings or appointments: To set an alarm: . 1. Short press 2. Press to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press to select Alarm. 7. Press OK. 8. Press OK. 9. Set the time in 24-hour format (hours:minutes). Note that you can only set an alarm if your administrator has set the system time to 24-hour format.
OpenPhone 27 Handset User Guide Using the SOS key You can program an emergency number against the SOS key on your handset. To program an SOS number: . 1. Short press 2. Press to select Local Mode. 3. Press OK. 4. Press to select Telephone Option. 5. Press OK. 6. Press to select SOS Number. 7. Using the dialpad keys, enter the emergency number that you want to assign to the SOS key. 8. Press OK. 9. Press Esc. To dial the SOS number: • Long key-press in the idle mode only (prevents accidental use).
OpenPhone 27 Handset User Guide Making and answering calls To make a call: . 1. Press 2. Dial the number. To pre-dial the number: 1. Dial the number (press the softkey to delete errors in the number). 2. Press OK. To use the redial feature: 1. Short press of the 2. Press key to select Redial. 3. Press OK. Answering a call To answer a call: . 1. Press ; to use the loudspeaker feature. You will hear the caller through the speaker on the 2. Press back of the handset.
OpenPhone 27 Handset User Guide Using the system phonebook You can access any number from the system phonebook by entering a name in the handset display. For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display; for example, if the letter C is required, press digit 2 three times. Use the Í soft key to correct errors. If the next letter in a name is on the same key as the previous letter, press the Î softkey before proceeding.
OpenPhone 27 Handset User Guide 6. Enter the name: • For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display; for example, if the letter C is required, press digit 2 three times. Use the softkeys to correct errors. If the next letter in a name is on the same key as the previous letter, press the softkeys before proceeding. If required, press the 0 key twice to add a space between the first and last name.
OpenPhone 27 Handset User Guide 2. Press to select Redial. 3. Press OK. 4. Press to select the last number dialed. 5. Press OK. Saved number redial (internal or external) To save the last number that dialed: 1. Press . 2. Dial the Save Last Number feature access code. To redial a saved number: 1. Press . 2. Dial the Repeat Last Number Saved feature access code. Speed call - personal To dial a stored personal speed call number: 1. Press . 2.
OpenPhone 27 Handset User Guide To answer a call when you hear ringback: • Communicate by using the speaker and the microphone. To terminate a call: • OR . If the headset has an on/off-hook switch wired into the headset cord, Press then release the switch. To enable or disable headset auto-answer: • Choose the Auto-Answer feature from the local mode internal menu.
OpenPhone 27 Handset User Guide Call handling Hold To place a call on Hold: 1. Short press the 2. Press key. to select Hold. 3. Press OK. To retrieve a call from Hold: 1. Short press the 2. Press key. to select Hold. 3. Press OK. The caller that was on hold is retrieved. To retrieve a call from Hold at another OP27 handset: to obtain dial tone. 1. Press 2. Dial the Call Hold - Remote Retrieve Feature Access code. 3. Dial the number of the station that placed the call on Hold.
OpenPhone 27 Handset User Guide Conference To form a conference when a two-party call is already in place, or to add another party to an existing conference: 1. Press . 2. Dial the number of the next party. 3. Wait for an answer. 4. Press . To leave a conference: • Press . To split a conference and speak privately with the original party: • Press Split. Swap To call another party when you are in an established two-party call: 1. Press . 2. Dial the number.
OpenPhone 27 Handset User Guide Call forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer.
OpenPhone 27 Handset User Guide To forward calls from a remote station to your current location (Call Forward – Remote): 1. Long press the key. 2. Press No until “Call Forwarding?” appears. 3. Press Yes. 4. Press Next until “I Am Here” appears. 5. Press Yes. 6. Dial the extension of the remote station. 7. Press Save. To cancel Call Forward - Remote from the station that set the remote forwarding: 1. Press . 2. Dial the Cancel Call Forwarding Follow Me – Remote feature access code. 3.
OpenPhone 27 Handset User Guide To force an incoming call to be forwarded (Call Forward – Forced): • Press Forward. Pressing the forward key on an incoming call will redirect the call according to your Call Forward NA settings. To override Call Forward and ring an extension (Call Forward – Override): 1. Press . 2. Dial the Call Forward - Override feature access code. 3. Dial the extension number.
OpenPhone 27 Handset User Guide Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: 1. Short press of the 2. Press key. to select Message. 3. Press OK. To respond to a message waiting condition on your telephone: "MESSAGES" appears in the display when you have callback messages waiting. 1. Short press of the 2. Press key. to select Message. 3. Press OK. 4. If a password is required, dial your password and press Enter. 5. Press Yes. 6.
OpenPhone 27 Handset User Guide To set or change a password: You can program a password to prevent access to your callback messages. If you set a password, you will need to enter it in order to check your messages from another phone. To set or change a password: 1. Long press the key. 2. Press No until “Set Password?” appears. 3. Press Yes. 4. Do one of the following: • To enter a new password, enter your password (up to 7 digits, not including 0).
OpenPhone 27 Handset User Guide Using advanced features Account codes To use Forced Account Codes: 1. Press . 2. Dial the Account Code digits. 3. Do one of the following: 4. To submit the Account Code, press #. 5. To cancel, press ∗. To enter an Account Code during a call: 1. Long press the key. 2. Press Yes. 3. Dial the Account Code digits. 4. Press Save. 5. Do one of the following: • For a verified account code, press Yes. • For a non-verified account code, press No.
OpenPhone 27 Handset User Guide Camp-on To Camp-on to a busy station: • Press Wait. To retrieve a call when you hear Camp-on tone: • Press Trade. Do Not Disturb To activate or deactivate Do Not Disturb: 1. Long press the 2. Press key. to select Do Not Disturb. 3. Press TurnOn or TurnOff. To activate Do Not Disturb from a remote station: 1. Press . 2. Dial the Do Not Disturb Remote feature access code. 3. Dial the number of the station to which Do Not Disturb is to apply. 4. Press .
OpenPhone 27 Handset User Guide To view, change, and/or cancel a pending reminder: 1. Long press the key. 2. Press No until Timed Reminder? appears. 3. Press Yes. 4. Do one of the following: • To change the reminder, press Change, enter the new time, and press Save. • To cancel the reminder, press Clear. • To exit without cancelling the reminder, long press the key. To acknowledge a reminder when your phone rings once: • Press Confirm.
OpenPhone 27 Handset User Guide Trunk flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key. 2. Dial the Trunk Single Flash or Trunk Double Flash Feature Access code. 3. Wait for dial tone. 4. Dial the Centrex feature access code.
OpenPhone 27 Handset User Guide Regulatory approvals The CE marking affixed to this product indicates conformance to the R&TTE Directive 99/05/EC (Radio and Telecommunications Terminal Equipment Directive). For a copy of the complete Manufacturers Declaration of Conformity, please contact the Regulatory Approvals Manager at the address below: Mitel Networks Ltd. Mitel Business Park Portskewett, Monmouthshire NP26 5YR UK.
OpenPhone 27 Handset User Guide Index 2 D 230 Vac, 9 Display indictors, 13 A Do not disturb, 35 Accidental dialling, 7 Double flash, 37 Account codes, 34 E Adapter, for charger, 10 Emergency services, 7 Advanced features, 34 F Alarm Set, 6 Approvals, 38 Attendant, 34 Auto Answer, 6 Features and functions, 6 Features, advanced, 34 Flash, 37 Auto Key Lock, 6 G B Group paging, 36 Batteries charging, 11 H discharging, 11 Handset customising, 16 disposal, 11 powering on/off, 13 replac
OpenPhone 27 Handset User Guide Long press function, 6 Powering on/off, 13 R M Range Warning, 7 Magnetic fields, 9 Regulatory approvals, 38 Mains socket, 10 Reminder, 35 Medical emergencies, 7 Remote, checking messages, 32 Meet me answer, 36 S Melodies, 6 Menu Call handling mode, 14 local mode, 14 Local Settings, 14 system features, 14 Menu and Softkeys, 6 Menu Lock, 6 Messaging, 32 Multiple Ringer Settings, 6 N Short press description.
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