User's Manual

General Information Guide - Release 3.1
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Mitel Networks 6300 Call Recording Solutions
The Mitel Networks 6300 Call Recording Solutions provide contact centers with the tools they need to
record calls for liability purposes and/or evaluate the quality of agents’ work, measure performance
and improve the response of the agents.
Features of this solution include:
• Call Recording
• Bomb threat/Abusive call selective save
• Last Call Repeat Facility
• Instant Recall Terminal
• Quality Assurance (browser-based application overlays recording platform).
For detailed information refer to Mitel Networks 6300 Call Recording and Quality Monitoring Solution
documentation.
Mitel Networks 6500 Speech-Enabled Applications
Mitel Networks 6500 Speech-Enabled Applications
Mitel Networks 6500 Speech-Enabled (SE) Applications deliver powerful and unique solutions. The
system responds to conversational voice commands and provides a single point of access for a wide
range of information.
A Mitel Networks 6500 Speech Enabled Applications server can support from 2 to 16 ports of
simultaneous speech, corporate directories with up to 10,000 names, and personal directories of up
to 500 names. The server connects to the system through the LAN by using the IP protocol.
6500 SE Applications run on Microsoft Windows NT Server 4.0
There are two main applications:
• Mitel Networks 6500 Speech-Enabled Attendant
• Mitel Networks 6500 Speech-Enabled Unified Messaging.
There are also four additional purchasable options available:
• Enterprise Voice Portal
• Mobility
• Calendar and Task Management
• Fax Integration.
Mitel Networks 6500 Speech-Enabled Attendant
The Mitel Networks 6500 Speech-Enabled Attendant routes incoming calls to people or departments
within a company based on spoken commands. For example, users state the name of the person or
department that they want to speak to, and the system routes the call to the requested party.
Using this application
• Users can place a call to any number in the company directory by stating a name, extension, or
department
• Users can call into the system from their home telephone or cellular telephone and place calls to
external numbers that are programmed in the company directory provided they have been
assigned the required system privileges