User's Manual

Table of Contents

- iv -

APPLICATIONS ......................................................................................................12

System Applications........................................................................................................ 12

Applications Interfaces ..................................................................................................................12

Automatic Call Distribution (ACD) .................................................................................................12

Voice Mail ......................................................................................................................................12

Management Applications ............................................................................................... 13

OPS Manager ................................................................................................................................13

Mitel Networks 6200 Cost Management Solutions........................................................................13

Mitel Networks 6300 Call Recording Solutions .............................................................................14

Mitel Networks 6500 Speech-Enabled Applications......................................................... 14

Mitel Networks 6500 Speech-Enabled Applications......................................................................14

Mitel Networks 6500 Speech-Enabled Attendant..........................................................................14

Mitel Networks 6500 Speech-Enabled Unified Messaging............................................................15

Mitel Networks 6500 Speech-Enabled Applications - Options ......................................................15

Mitel Networks 6100 Contact Center Solutions................................................................ 16

Mitel Networks 6100 Contact Center Solutions.............................................................................16

Mitel Networks 6110 Contact Center Management.......................................................................16

Mitel Networks 6115 Interactive Contact Center...........................................................................16

Mitel Networks 6120 Contact Center Scheduling..........................................................................17

Mitel Networks 6150 Multimedia Contact Center ..........................................................................17

Mitel Networks 6160 Intelligent Queue..........................................................................................17

Mitel Networks 6170 Contact Center Quality Monitoring...............................................................18

Mitel Networks 6180 Contact Center Media Costing.....................................................................18

Desktop Applications....................................................................................................... 19

Mitel Networks 5810 PDA Application...........................................................................................19

Manual Maker................................................................................................................................19

PERIPHERALS........................................................................................................20

Peripherals...................................................................................................................... 20

Desktop........................................................................................................................... 21

Mitel Networks 5001 IP Phone ......................................................................................................21

Mitel Networks 5005 IP Phone ......................................................................................................22

Mitel Networks 5010 IP Phone ......................................................................................................23

Mitel Networks 5020 IP Phone ......................................................................................................24

Mitel Networks 5140 IP Appliance.................................................................................................25

Mitel Networks 5410 Programmable Key Module .........................................................................27

Mitel Networks 5415 Programmable Key Module .........................................................................28

Mitel Networks 5423 IrDA Module.................................................................................................29

Mitel Networks 5303 Conference Phone.......................................................................................30

Mitel Networks 5305 IP Office Conference Unit ............................................................................31

Mitel Networks 5310 IP Board Room Conference Unit .................................................................32

SUPERSET

4001 .......................................................................................................................33