User's Manual

General Information Guide - Release 3.1
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Feature Name: Description:
MSDN Release Link Trunk This feature allows the attendant to make a call by using the same
incoming trunk. It helps to provide centralized attendant service by
allowing the attendants on the attendant system to reroute calls
without tying up additional trunk resources.
Multicall Groups See Groups - Key System and Multicall.
Multiple Consoles See Attendant Consoles (Multiple).
Multiple Message Waiting
Indications
Line keys on multiline telephones can be programmed as message
waiting indicators which are associated with the mailboxes of other
stations.
Music
Music lets you listen to the Music On Hold music source through
the speaker of the telephone.
Music On Hold Music On Hold provides callers with music while they are waiting
for a call to be completed. Music On Hold is provided when a call is
on Hold, when a call is transferred to a busy party, or when a call is
in Call Waiting for a station. The customer provides the music
source.
Networking
The system supports both analog and digital networking. See Node
ID Recognition and Uniform Numbering Plan.
Networked ACD Networked ACD supports ACD functions over a Mitel Switched
Digital Network (MSDN). Agent groups at different locations (on
different systems) may service calls on the network independently
of where the call first entered the network.
Networked Group Page
Group Paging can be completed across a network or cluster. This
allows a set on system A to page a specific group defined on
system B.
NI3 Calling Name Delivery
NI3 Calling Name Delivery allows the called party to see the name
of the caller on the telephone display screen if the caller has
programmed Calling Name to "Allow" through IMAT. NI3 supports
both incoming and outgoing calls for the system T1 card and is
supported by the 3300 Universal NSU.
Night Service Night Service lets you redirect calls to alternate answer points for
individual trunks. The answer point used depends on the selected
mode of operation (Day, Night 1, or Night 2).
Night Service - Automatic
Automatic Night Service places the system into Night service
automatically if all attendant consoles are unable to receive calls or
if all attendant consoles are inactive and the time-out period has
expired.
Node ID Recognition Node ID Recognition lets a system in a network determine if an
incoming call applies to it or to another system in the network.
Non-Busy Station Non-Busy Station lets you program an extension never to return
busy tone. This feature is used for special situations such as
emergency stations.
Non-DID Extension Non-DID Extension allows the system to support sets that are not
directly accessible to DID trunks. These calls are transferred to
Non-DID Extensions by an Intercept Handling point (such as an
attendant or a station).