User's Manual

General Information Guide - Release 3.1
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The Solution
Central to the solution that EA’s communications service provider recommended was the Mitel
Networks 3300 ICP. The 3300 ICP supports flexible networking as well as natural speech recognition
technology, which deliver tangible business advantages.
EA’s solution consists of two 3300 ICPs, one located in New York and one in San Francisco. The two
3300 ICPs were connected using the integrated IP Networking feature of the 3300 ICP, thus
leveraging the corporate WAN. By sending voice traffic over the corporate WAN, significant long
distance savings were realized.
Since the full suite of MSDN features is available over IP networking, EA was able to implement a
four-digit dialing plan that allowed simple and efficient calling across the country. In addition, EA was
able to take advantage of other MSDN features like calling line ID, callback, and call pickup.
The 3300 ICP also supports all of Mitel Networks legacy features, ARS was used to route network
calls over the PSTN as a backup in the event of congestion on the corporate WAN.
OPS Manager was installed in New York to manage the network. OPS Manager helps reduce
operating costs by simplifying day-to-day system administration and network maintenance tasks such
as station set moves/adds/changes, directory management, alarms management, database backups,
remote maintenance, and more. Managers have centralized control over all elements, anytime and
from anywhere.
Mitel Networks 6500 Speech-Enabled Unified Messaging lets users selectively navigate their unified
inbox using natural voice commands. Sales staff calling in to the unified messaging system can reply
to, forward, and return calls and messages from any location. This allows sales staff to immediately
reply to an urgent message from a valued client instead of having to answer all messages
sequentially in the order that they arrived. This results in superior customer service and client
satisfaction.