Superset 4125 ™ SX-200®
Notice The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks® Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Contents ABOUT YOUR PHONE 1 TIPS FOR YOUR COMFORT AND SAFETY 2 Don't cradle the handset! Protect your hearing Adjusting the viewing angle Changing Handsets 2 2 2 3 4 CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change 4 4 4 4 5 5 6 MAKING AND ANSWERING CALLS Make a call Answer a call Redial Speed Call Keys Speed Call-Personal Handsfree Operation Group Listen Auto-Answer 6 6 6 7 8 9 10 10 -i-
11 CALL HANDLING Hold Transfer Conference Conference Split Add Held Swap Call Forward Call Forward (Enhanced) Call Forward (No Internal/External Split) Call Forward (No Internal/External Split - Enhanced) Call Forward - Remote Call Forward - Forced Call Forward - Toggle Messaging - Advisory Messaging - Callback -ii- 11 11 11 12 12 12 13 15 17 18 19 19 20 20 21
21 Using Advanced Features Account Codes Callback Call Park Call Park - System Call Pickup Campon Do Not Disturb Override Paging - PA Paging - Direct Paging - All Set Paging - Group Direct Station Select/Busy Lamp Field (DSS/BLF) DSS/BLF/Call Pickup Direct Page/BLF DSS/BLF/Direct Page/Call Pickup Reminder Reminder - Multiple Handset Mute Headset Operation Headset Operation (Headset with Feature Control Switch) Music Record a Call Call Logging 21 22 23 24 24 24 25 25 25 26 27 27 27 28 28 28 29 30 31 31 32
ABOUT YOUR PHONE The SUPERSET 4125 has ten fixed-function keys ( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, MICROPHONE, and ) and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line; the remaining personal keys can be programmed as Feature, Speed Call, or Line Appearance keys. See Feature Keys for personal key programming instructions.
TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
Changing Handsets Your SUPERSET 4125 telephone is compatible with several specialty handsets. To remove the handset shipped with your phone from the handset cord: 1. Bend a paper clip to produce approcimately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the handset jack. The groove is on the side of the jack that is closest to the handset microphone. 3.
CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: z Press or . To adjust the Ringer Pitch while the phone is idle: 1. 2. 3. 4. 5. 6. Press Press Press Press Press Press SUPERKEY. the No softkey until "Ringer Adjust?" appears. the Yes softkey. the Yes softkey. or . SUPERKEY. Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: z Press or .
Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key. 3. Press SUPERKEY. To re-program a personal key: 1. 2. 3. 4. 5. 6. 7. 8. Press Press Press Press Press Press Press Press SUPERKEY. the No softkey until "Personal Keys?" appears. the Yes softkey. a personal key that isn't a line key. the Change softkey. the No softkey until the desired feature appears. the Yes softkey. SUPERKEY. Language Change To change the display language: 1. 2. 3. 4. 5. 6.
MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number. -ORPress a Speed Call key. -ORPress REDIAL. Answer a call z Lift the handset. -ORPress the flashing Line appearance key and lift the handset. Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL.
Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. 2. 3. 4. 5. 6. 7. Press SUPERKEY. Press the No softkey until "Personal Keys?" appears. Press the Yes softkey. Press a personal key that isn't a line key. Press the Change softkey. Press the Yes softkey.
Speed Call-Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial 52. 3. Enter an index number between 1 and 5. To store a personal Speed Call number: 1. 2. 3. 4. Lift the handset. Dial 51. Enter an index number between 1 and 5. Dial the number to be stored (press HOLD between digits to create a one-second pause during dialing - press HOLD more than once to lengthen the pause). 5. Hang up.
Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communicate by using the speaker and the microphone. To hang up while using Handsfree Operation: z Press SPEAKER.
Group Listen To allow others in the room to listen to the far end of a handset call: z Press the Group Listen feature key. To return to a private two-way handset call from Group Listen: z Press the Group Listen feature key. To allow others in the room to join a telephone conversation: z Press SPEAKER. To return to a private two-way handset call from Speaker: z Press MICROPHONE. Auto-Answer To enable or disable Auto-Answer when you are using a headset: 1. Press SUPERKEY. 2.
CALL HANDLING Hold To place a call on Hold: z Press HOLD. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: 1. Press the flashing line key. -OR2. Dial 23 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up.
Conference Split To Split a Conference and speak privately with the original party: z Press the Split softkey. Add Held To move a call on Hold to another line appearance: 1. Press the available line key. 2. Press the Add held softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the Addheld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF. 2. Dial the number.
Call Forward Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only. If you want to redirect both external and internal calls, you must program each separately. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer.
To turn Call Forward on and off (once it has been programmed): 1. 2. 3. 4. Press SUPERKEY. Press the No softkey until "Call Forwarding?" appears. Press the Yes softkey. Do one of the following: For external forwarding, press the Change softkey. For internal forwarding, press the No softkey and the Change softkey. 5. Do one of the following: To turn Call Forward on, press the TurnOn softkey. To turn Call Forward off, press the TurnOff softkey.
Call Forward (Enhanced) Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only. If you want to redirect both external and internal calls, you must program each separately. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer.
To turn Call Forward on and off (once it has been programmed): 1. 2. 3. 4. Press SUPERKEY. Press the No softkey until "Call Forwarding?" appears. Press the Yes softkey. Do one of the following: For external forwarding, press the Yes softkey. For internal forwarding, press the No. 5. Do one of the following: To turn Call Forward Always on or off, press the Change, and then the Turnoff or Turnon softkey.
Call Forward (No Internal/External Split) Call Forward lets you redirect incoming calls to an alternate number. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer. "When Set's Busy?" redirects calls when your telephone is busy. "Busy/No Answer?" redirects calls when your telephone is busy or when you don't answer. Note: For information about "I'm Here?", see Call Forward - Remote.
Call Forward (No Internal/External Split - Enhanced) Call Forward lets you redirect incoming calls to an alternate number. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer. "When Set's Busy?" redirects calls when your telephone is busy. "Busy/No Answer?" redirects calls when your telephone is busy or when you don't answer. Note: For information about "I'm Here?", see Call Forward - Remote.
Call Forward - Remote To forward calls from a remote station to your current location: 1. 2. 3. 4. 5. 6. 7. Press SUPERKEY. Press the No softkey until "Call Forwarding?" appears. Press the Yes softkey. Press the No or Next softkey until "I'm Here" appears. Press the Yes softkey. Dial the extension of the remote station. Press the Save softkey. To cancel Call Forward - Remote from the station that set the remote forwarding: 1. 2. 3. 4. Lift the handset. Dial 07. Dial the extension of the remote station.
Call Forward - Toggle This feature is useful if you want call forwarding in effect for Busy and No Answer conditions most of the time, but need to override it with Call Forward Always occasionally--for example, when you're using a second phone such as a SUPERSET 4090 cordless phone. Instead of changing the call forward programming on your main phone to turn Call Forward Always on and off, you can program a key to do it.
Messaging - Callback To leave a Callback Message on a telephone when you hear busy or ringback tone: z Press MESSAGE. To respond to a Message Waiting condition on your telephone: 1. Lift the handset. 2. Press MESSAGE. A call is placed to the message sender (voice mail system or extension user) that left the oldest message. To view information about the messages before responding: 1. Press MESSAGE. 2. Do one of the following. To call the message sender, press the Call softkey (if available).
Callback To request a Callback when you reach a busy or unanswered telephone: z Press the Callback feature key. To answer a Callback: z Lift the handset.
Call Park To park a call that is on your prime line (Line 1 key): z Press the Call Park feature key. -ORPress TRANS/CONF and then dial 33. The call is parked and you receive dial tone on your prime line. To retrieve a parked call from your phone while your phone is idle, or while you are off-hook and hearing dial tone: z Press the Call Park feature key. -ORDial 22. To retrieve a parked call while you are on a call on your prime line: z Press the Call Park feature key.
Call Park - System This feature allows you to park a call from any line on your telephone not just the prime line. The number of calls you can park is limited only by the number available system park "orbits." To park a call in system orbit: 1. Press the lit System Park feature key. 2. Do either of the following: Hang up Press a line key to answer a call, retrieve a call or hold, or get dial tone. To return to the caller if all the system orbits are busy: z Press CANCEL to return to the caller.
Do Not Disturb To activate and deactivate Do Not Disturb: z Press the Do Not Disturb feature key. Override To use Override when you encounter busy or DND tone: z Press the Intrude feature key. Paging - PA To use Paging: 1. Lift the handset. 2. Do one of the following: To page the default zone, press the PA Page feature key. To page a specific zone, dial 13 followed by the zone number (0-9). 3. Make the announcement.
Paging - Direct To page an extension that has Whisper Announce or Off-Hook Voice Announce enabled: 1. Lift the handset. 2. Press the Direct Page feature key. 3. Dial the extension number. To answer a page (indicated by a single burst of tone) when your phone is idle: z Lift the handset. - OR Press MICROPHONE. To answer a page while using the handset: z Press MICROPHONE. - OR If the Respond softkey appears, press it and hold it down as you speak.
Paging - All Set To page all telephones simultaneously through their speakers: 1. 2. 3. 4. Lift the handset. Press the Direct Page feature key. Press *. Page the called party. To answer an All Set Page: 1. Lift the handset. 2. Dial 49. Paging - Group To page all telephones in a paging group simultaneously through their speakers: 1. 2. 3. 4. Lift the handset. Press the Direct Page feature key. Press #. Page the called parties. To respond to a Group Page: 1. Lift the handset. 2. Dial 49.
DSS/BLF/Call Pickup Your phone may have keys programmed to show the status (idle, busy, ringing, call on hold) of another destination and to retrieve calls ringing or on hold at the destination. To retrieve a call ringing at the DSS/BLF destination: z Press the slowly flashing DSS/BLF key. To retrieve a call on hold at the DSS/BLF destination: z Press the rapidly flashing DSS/BLF key.
Reminder Note: The Reminder feature will not operate if Auto Answer is enabled on your phone. To program a Reminder: 1. Press SUPERKEY. 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. Enter the time in 12-hour format--for example, 01:45. Press either the AM or PM softkey. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. 2. 3. 4. Press SUPERKEY. Press the No softkey until "Timed Reminder?" appears. Press the Yes softkey.
Reminder - Multiple Note: The Reminder feature will not operate if Auto Answer is enabled on your phone. To set multiple reminders (up to three): 1. 2. 3. 4. 5. 6. 7. 8. Press SUPERKEY. Press the No softkey until "Timed Reminder?" appears. Press the Yes softkey. Enter the time for Timer 1 in 12-hour format--for example, 01:45. Press either the AM or PM softkey. Press the Save softkey. Press the Yes or No softkey depending on whether you want the reminder to repeat daily.
Handset Mute To mute your handset's microphone during a call: z Press the Handset Mute feature key. To restore handset microphone operation: z Press the Handset Mute feature key again. Headset Operation To use a headset with your phone, ensure that the headset is connected to the dedicated jack on the bottom of the phone. To answer a call (when Auto Answer is disabled): z Press the flashing line key.
Headset Operation (Headset with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the phone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.
To switch between headset and handset operation while in a call (see Note 2): z Press the Handset Mute key. You can talk using the headset when the Handset Mute key is lit and with the handset when the key is not lit. Notes: 1. Lifting the handset on some SUPERSET 4125 phones while it is in headset mode also answers the call. 2. This feature is available on some versions of the SUPERSET 4125 phone only. 3.
Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2-party call: z Press the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.
Call Logging Call Logging keeps track of the names (if available) and telephone numbers of all your incoming calls or only those you missed. To program your phone to log your incoming calls: 1. 2. 3. 4. Press SUPERKEY. Press the No softkey until "Call Logging" appears. Press Yes. Press the Missed softkey to log missed calls only or the All softkey to log all calls. 5. Press the Intl softkey to log calls from other extensions only, Extl to log outside calls only, or Both to log internal and external calls.
To delete calls from the call log: 1. Display the call you want to delete. 2. Press the Yes softkey to delete the displayed call only or the All softkey to delete all other New or Old calls. 3. Press the Confirm softkey to validate your request.
FEATURE ACCESS CODES Retrieve Personal Speed Call 52 Store Personal Speed Call 51 Call Hold Retrieve (Remote) 23 Call Forwarding - Cancel I'm Here 07 Call Park 33 Call Hold Retrieve (Local) 22 Call Park Orbit Retrieve 57 Directed Call Pickup 09 Paging Access To Specific Zones 13 Group Page Meet-Me-Answer 49 -37-
