User's Manual


Personal Keys

Handset
Handset

Message
Indicator

Fixed-Function
Keys

Keypad

Softkeys
Quick Start Guide
IP Phone
5020
M I T E L N E T W O R K S
5020
Making a Call

Lift the handset.

Dial the number.
OR

Press a Speed Call.
OR

Press
Redial
.
Leaving a Message

If the message indicator is lit,

Press
Message
OR
If a voice mail system answers, record
a message.
Programming a Speed Call

Press
Superkey
.

Press
No
until “Personal Keys?”,
appears.

Press
Yes
.

Press a personal key.

Press
Change
.

Press
Yes
.

Dial the number
OR

Press
Redial
.

Press
Save
.

Press
Superkey
.
Retrieving a Message

Press
Message
.

If “Call Me Back” appears, press
Yes
.

Press
Call
to call the message sender.
OR
Press
Erase
to erase the message.
Placing a Call on Hold

Press
Hold
.
Retrieving a Call from Hold

Press the  ashing line key.
Transferring a Call

Press
Trans/Conf
.
Trans/Conf.Trans/Conf

Dial the number.

Hang up.
OR
Announce the transfer and hang up.
Conferencing Calls

Press
Trans/Conf.

Dial the number.
Wait for an answer.

Press
Trans/Conf
.
Trans/Conf.Trans/Conf
M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2002, Mitel Networks Corporation.
All other products and services are the trademarks of their respective holders. All rights reserved.
5020_QSG_EN.indd 11/4/2002, 1:17 PM1