User’s Guide Mitel Networks 5207 IP Phone Michigan Technological University Department of Telecommunications Services B24 EERC Building 1400 Townsend Drive Houghton, Michigan 49931 Phone (906) 487-2000 Fax (906) 487-2300
MITEL Networks 5207 IP Phone User’s Guide Rev.
Contents ABOUT YOUR PHONE Important Note for Headset Users Telephone Status Indicators For Users on Resilient 3300 ICP Systems 1 2 2 2 TIPS FOR YOUR COMFORT AND SAFETY Don’t cradle the handset! Protect your hearing Angle the phone for easier viewing 3 3 3 3 CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change 4 4 4 4 5 5 5 MAKING AND ANSWERING CALLS Make a call Answer a call Redial Redial – Saved Number Speed
CALL HANDLING Hold Transfer Conference Conference Split Swap Call Forward Call Forward - Remote Call Forward – End Chaining Messaging - Advisory Messaging - Callback 9 9 9 10 10 10 11 12 12 13 13 USING ADVANCED FEATURES Account Codes Call Park Call Pickup Camp-on Do Not Disturb Direct Paging Handsfree Operation Headset Operation Headset Operation (with Feature Control Switch) Music Group Paging/Meet Me Answer Hot Desking 14 14 14 14 15 15 15 16 16 17 18 18 19 MITEL Networks 5207 IP Phone User’s Guide i
ABOUT YOUR PHONE The Mitel 5207 IP phone has ten fixed-function keys (SUPERKEY, MESSAGE, HOLD, CANCEL, TRANS/CONF, REDIAL, SPEAKER, MICROPHONE, ) and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line; the remaining personal keys can be programmed as: Feature keys (for example, Swap). Telcom must program these feature keys to buttons. Speed Call keys. You can program speed call keys from your phone. Line Appearances.
Important Note for Headset Users: Mitel Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quickdisconnect plug restores handset operation.
TIPS FOR YOUR COMFORT AND SAFETY Don’t cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press To adjust the Ringer Pitch while the set is idle: 1. Press SUPERKEY 2. Press # until “Ringer Adjust?” appears 3. Press *, until “Adjust Pitch?” appears 4. Press * for Yes 5. Press 6. Press # to save the pitch level (“Adjust Volume?” appears) 7. Press * for Yes 8. Press 9. Press # to save the volume level 10.
Display Contrast Control To adjust the Display Contrast while your set is idle: Press Feature Keys Note: Telcom must program all feature keys to buttons: To display information about a key: 1. Press SUPERKEY 2. Press a personal key 3. Press SUPERKEY Language Change To change the display language: 1. Press SUPERKEY 2. Press # until “Language?” appears 3. Press * for Yes 4. Press * to change the language 5. Press # until the desired language appears 6.
MAKING AND ANSWERING CALLS Make a call 1. Lift the handset 2. If you want to use a Non-Prime Line, press a Line Appearance key 3. Dial the number, -ORPress a Speed Call key -ORPress REDIAL Answer a call Lift the handset -ORPress the flashing Line appearance key and lift the handset Redial To redial the last number that you manually dialed: 1. Lift the handset 2. Press REDIAL Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset 2.
Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset 2. Press a Speed Call key To store a Speed Call number: 1. Press SUPERKEY 2. Press # until “Personal Keys?” appears 3. Press * for Yes 4. Press a personal key that isn’t a line key 5. Press * for Change 6.
Speed Call - Personal Note: This feature must be set up by Telcom. To dial a stored personal Speed Call number: 1. Lift the handset 2. Dial *33 3. Enter an index number between 00 and 09 To store a personal Speed Call number: 1. Lift the handset 2. Dial *32 3. Enter an index number between 00 and 09 4. Dial the number to be stored (press Hold between digits to create a threesecond pause during dialing; press Hold more than once to lengthen the pause) 5.
CALL HANDLING Hold To place a call on Hold: Press Hold To retrieve a call from Hold: 1. Lift the handset 2. Press the flashing line key To retrieve a call from Hold at another station: Press the flashing line key -ORDial *78 and the number of the station that placed the call on Hold. Transfer To transfer an active call: 1. Press TRANS/CONF 2. Dial the number of the third party 3.
Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. Press TRANS/CONF 2. Dial the number of the next party 3. Wait for an answer 4. Press TRANS/CONF To leave a Conference: Hang Up Conference Split To Split a Conference and speak privately with the original party: 1. Press TRANS/CONF 2. Dial #54 Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF 2.
Call Forward Call Forward lets you redirect incoming calls to an alternate number. ALWAYS redirects all incoming calls regardless of the state of your telephone. B-INT redirects internal calls when your telephone is busy, and B-EXT redirects external calls when your telephone is busy. NA-INT redirects internal calls after several rings if you don’t answer, and NA-EXT redirects external calls after several rings if you don’t answer.
Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY 2. Press # until “Call Forwarding?” appears 3. Press * for Yes 4. Press # until “I AM HERE?” appears 5. Press * for Review 6. If a number is already programmed, press * for change 7. Press * to Program 8. Dial the extension number of the remote station 9. Press 10.
Messaging - Advisory To turn Messaging – Advisory on: 1. Press SUPERKEY 2. Press * 3. Press # until the desired message appears 4. Press * To turn Messaging – Advisory off: 1. Press SUPERKEY 2. Press * 3. Press * Messaging - Callback To leave a Callback Message on a telephone when you hear a busy or ringback tone: Press MESSAGE To respond to a message waiting condition on your telephone: 1. Press MESSAGE 2.
USING ADVANCED FEATURES Account Codes To use Account Codes: 1. Lift the handset 2. Dial 2 3. Dial the Account Code digits 4. Press # To enter an Account Code during a call: 1. Press TRANS/CONF 2. Dial 2 3. Dial the Account Code digits 4. Press # 5. Press CANCEL Call Park To retrieve a call parked by the attendant: 1. Lift the handset 2. Dial *79 3.
Camp-on To Camp-on to a busy station: Press the Camp-on feature key -ORDial 3 To retrieve a call when you hear the Camp-on tone: Press the Swap feature key Do Not Disturb Note: Telcom must program this feature key to a button To activate or deactivate the Do Not Disturb feature: Press the Do Not Disturb feature key Direct Paging Direct Paging allows you to page a party through their telephone speaker.
Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key 2. Dial the number 3. Communicate by using the speaker and the microphone To use Handsfree Operation to answer calls: 1. Press the flashing line key 2.
To disable the Headset Operation: Press the Headset feature key Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.
Music Note: Telcom must program this feature key to a button To turn Music on and off when the set is idle: Press the Music feature key Group Paging / Meet Me Answer Note: Telcom must first set up groups for this feature to work Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your “prime” group.
Hot Desking Note: This feature must be set up by Telcom. Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, feature keys, call forwarding setup, and line appearances – even your language preference for the display.
MTU Feature Access Codes for MITEL IP Phones Account Code ACD Silent Monitor ACD Agent Login ACD Agent Logout Callback - Cancel Callback - Cancel Individual Callback - Setup (one digit only, no MWI) Call Forwarding - Busy (External Source) Call Forwarding - Busy (Ext & Int Source) Call Forwarding - Busy (Internal Source) Call Forwarding - End Chaining Call Forwarding - Follow Me (Always) Call Forwarding - Follow Me - Third Party Call Forwarding - I Am Here Call Forwarding - No Answer (External Source) Call
Cancel All Forwarding Cancel Call Forwarding - Busy (Ext & Int Source) Cancel Call Forwarding - End Chaining Cancel Call Forwarding Follow Me Cancel Call Forwarding Follow Me - Remote Cancel Call Forwarding Follow Me - Third Party Cancel Call Forwarding - No Answer (Ext & Int Source) Clear All Features Conference Call Conference Call Split Direct Page Do Not Disturb Do Not Disturb - Cancel Do Not Disturb - Cancel Remote Do Not Disturb - Remote Force Party Release Hot Desk Login Hot Desk Logout Hot Desk Remo
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