USER GUIDE
Contents ABOUT YOUR PHONE .................................................................................................. 1 TIPS FOR YOUR COMFORT AND SAFETY ................................................................. 3 CUSTOMIZING YOUR PHONE ...................................................................................... 4 Ringer Control ........................................................................................ 4 Handset Receiver Volume Control...................................
USING ADVANCED FEATURES ................................................................................. 23 Account Codes ...................................................................................... 23 Callback ............................................................................................... 23 Call Park .............................................................................................. 24 Call Park - System.................................................................
ABOUT YOUR PHONE The 5215 IP Phone has ten fixed-function keys ( SUPERKEY, HOLD, TRANS/CONF, CANCEL, REDIAL, SPEAKER, MESSAGE, MICROPHONE and ) and seven personal keys with built-in status indicators. The personal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as: z z z Feature keys (for example, Swap ). You can program feature keys from your phone. Your administrator can also program feature keys. Speed Call keys.
1. 2. 3. 4. 5. Display Message Waiting Indicator Fixed-Function Keys Volume Control Programmable Feature Keys Telephone status indicators When line is Idle Busy the indicator is Off On Ringing On hold at your set On hold at another set Flashing slowly Flashing rapidly Flashing slow on/fast off Designation Card Write the name of the feature keys on the designation card (use the side of the card without arrows).
TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: z Press or . To adjust the Ringer Pitch while the set is idle: 1. 2. 3. 4. 5. 6. 7. Press Press Press Press Press Press Press SUPERKEY. # until "Ringer Adjust?" appears. * for Yes. * to adjust the ringer pitch. or . # to save. SUPERKEY. Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: z Press or .
Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key. 3. Press SUPERKEY. To program a feature key: 1. 2. 3. 4. Dial *47. Press an unused personal key. Dial the feature code for the desired feature key. Press CANCEL.
Feature Code Feature Key 01 Call Forward 02 Account Code 03 Do Not Disturb 04 Auto Answer 05 Music 06 Direct Page 07 Paging - PA 08 Pickup 09 Campon 10 11 12 13 14 15 18 19 20 21 22 23 24 25 Callback Swap Privacy Release Intrude Night Answer Forward Call Release Single Flash Double Flash Headset Mode Headset Mute Call Park System Park Call Forward Always Toggle 26 27 28 Call Forward Busy Toggle Call Forward No Answer Toggle Call Forward Busy/No Answer Toggle Language Change To change the display languag
MAKING AND ANSWERING CALLS If your telephone system operates as a PBX, the Prime Line can be used for both incoming and outgoing calls. Outgoing calls require dialing a line access code (usually "9") followed by the telephone number. In a key telephone system (KTS), the Prime Line is used for internal (Intercom) calls only. Outgoing calls require the use of Line keys. Make a Call - PBX 1. Lift the handset. 2.
Answer a Call z Lift the handset. -ORPress the flashing Line Appearance key and lift the handset. Note: The Auto-Latch Microphone feature described elsewhere in this guide allows you to answer and respond to internal calls handsfree. Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL.
Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. 2. 3. 4. 5. 6. Press SUPERKEY. Press # until "Personal Keys?" appears. Press * for Yes. Press a personal key that isn't a line key. Press * to change the key.
Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *52. 3. Enter an index number between 1 and 5. To store a personal Speed Call number: 1. 2. 3. 4. Lift the handset. Dial *51. Enter an index number between 1 and 5. Enter "9" or other digit(s) used to access an outside line (if required) followed by enter the telephone number. Press HOLD between digits to create a one-second pause during dialing press HOLD more than once to lengthen the pause). 5. Hang up.
Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communicate by using the speaker and the microphone. To hang up while using Handsfree Operation: z Press SPEAKER.
Auto-Answer To enable or disable Auto-Answer when you are using a headset: z Press the Auto-Answer feature key. To answer a call when you hear ringback: z Communicate by using the speaker and the microphone. To terminate a call: z Press CANCEL. -ORWait for the caller to hang up. CALL HANDLING Hold To place a call on Hold: z Press HOLD. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: z Press the flashing line key.
Hold and Page The Hold and Page feature allows you to put a call on hold and page without having to use a feature key or code. You can also page after parking a call; see Call Park - Specific Orbit. To place a call on hold and page: 1. Press the red HOLD key twice. 2. Make the page. To place a call on hold and not page: 1. Press the red HOLD key. 2. Press any key except for the red HOLD key. The call is on hold. Transfer To Transfer an active call: 1. Press TRANS/CONF. 2.
Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. 2. 3. 4. Press TRANS/CONF. Dial the number of the next party Wait for an answer. Press TRANS/CONF. To leave a Conference: z Hang up. Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF. 2. Dial the number. To alternate between the two parties: z Press Swap/Trade.
Call Forward Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only. If you want to redirect both external and internal calls, you must program each separately. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer.
Call Forward (Enhanced) Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only. If you want to redirect both external and internal calls, you must program each separately. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer.
To turn Call Forward on and off (once it has been programmed): 1. 2. 3. 4. Press SUPERKEY. Press # until "Call Forwarding?" appears. Press *. Do one of the following: For external forwarding, press the * softkey. For internal forwarding, press the #. 5. Do one of the following: To turn Call Forward Always on or off, press *, and then #. To turn another type of Call Forward on or off, press the Next softkey until you reach the desired display, and then press * followed by #. 6.
Call Forward (No Internal/External Split) Call Forward lets you redirect incoming calls to an alternate number. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer. "When Set's Busy?" redirects calls when your telephone is busy. "Busy/No Answer?" redirects calls when your telephone is busy or when you don't answer. Note: For information about "I'm Here?", see Call Forward - I'm Here.
Call Forward (No Internal/External Split - Enhanced) Call Forward lets you redirect incoming calls to an alternate number. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer. "When Set's Busy?" redirects calls when your telephone is busy. "Busy/No Answer?" redirects calls when your telephone is busy or when you don't answer. Note: For information about "I'm Here?", see Call Forward - I'm Here.
Call Forward - I'm Here To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press # until "Call Forwarding?" appears. 3. Press * for Yes, and then choose internal call forwarding or external call forwarding. 4. Press # until "I'm Here?" appears. 5. Press * for Yes. 6. Dial the remote extension number. 7. Press to save. 8. Press SUPERKEY to exit. To cancel Call Forward - I'm Here from the station that set it: 1. 2. 3. 4. Lift the handset. Dial *07.
Call Forward - Forced To force an incoming call to be forwarded: z Press the Forward Call feature key. To immediately transfer to another extension's No Answer forwarding destination when making a call: z Press the Forward Call feature key when it lights.
Messaging - Advisory To turn Messaging - Advisory on: 1. 2. 3. 4. 5. Press Press Press Press Press SUPERKEY. * to select ADVISORY MSGS. # until the desired message appears. * to turn on Advisory Messages. SUPERKEY to exit. To turn Messaging - Advisory off: 1. 2. 3. 4. Press Press Press Press SUPERKEY. * to select ADVISORY MSGS. * to turn off Advisory Messages. SUPERKEY to exit. Messaging - Callback To leave a Callback Message on a telephone when you hear busy or ringback tone: z Press MESSAGE.
USING ADVANCED FEATURES Account Codes To enter an Account Code at the start of a call: 1. Press the Account Code feature key. 2. Enter the account code. 3. Dial the telephone number. Callback To request a Callback when you reach a busy or unanswered telephone: z Press the Callback feature key. To answer a Callback: z Lift the handset.
Call Park To park a call that is on your prime line (Line 1 key): z Press the Call Park feature key. -ORPress TRANS/CONF and then dial *33. The call is parked and you receive dial tone on your prime line. To retrieve a parked call from your phone while your phone is idle, or while you are off-hook and hearing dial tone: z Press the Call Park feature key. -ORDial *22. To retrieve a parked call while you are on a call on your prime line: z Press the Call Park feature key.
Call Park - System This feature allows you to park a call from any line on your telephone not just the prime line. The number of calls you can park is limited only by the number available system park "orbits." To park a call in system orbit: 1. Press the lit System Park feature key. 2. Do either of the following: Hang up Press a line key to answer a call, retrieve a call or hold, or get dial tone. To return to the caller if all the system orbits are busy: z Press CANCEL to return to the caller.
Call Park - Specific Orbit This feature allows you to park a call in a specific orbit by entering a twodigit orbit number or by pressing a feature key assigned to a specific orbit number. To park a call in a specific orbit: 1. Press the System Park feature key. 2. Enter a two-digit Orbit Number (01-25). If the selected orbit already has a parked call, press CANCEL to return to the caller, and then repeat steps 1 and 2 but select a different orbit.
Call Park - Destination Phone Call Park - Destination Phone allows you to park an answered call on another phone. If a parked call is not retrieved after a specified length of time, a reminder occurs. To park an active call on another phone: 1. Press TRANS/CONF to get dial tone. 2. Dial *62, and then dial the extension of the destination phone. If the call is parked successfully, dial tone, busy tone or a page occurs. If the call is not parked, reorder tone occurs.
Paging - PA To use Paging: 1. Lift the handset. 2. Do one of the following: To page the default zone, press the PA Page feature key. To page a specific zone, dial *13 followed by the zone number (0-9). 3. Make the announcement. Paging - Direct To page an extension that has Whisper Announce or Off-Hook Voice Announce enabled: 1. 2. 3. 4. Lift the handset. Press the Direct Page feature key. Dial the extension number. Page the called party. To answer a Direct Page: z Lift the handset.
Paging - Group To page all telephones in a paging group simultaneously through their speakers: 1. 2. 3. 4. Lift the handset. Press the Direct Page feature key. Press #. Page the called parties. To respond to a Group Page: 1. Lift the handset. 2. Dial *49. Handset Mute To mute your handset's microphone during a call: z Press the Handset Mute feature key. To restore handset microphone operation: z Press the Handset Mute feature key again.
DSS/BLF/Call Pickup Your phone may have keys programmed to show the status (idle, busy, ringing, call on hold) of another destination and to retrieve calls ringing or on hold at the destination. To retrieve a call ringing at the DSS/BLF destination: z Press the slowly flashing DSS/BLF key. To retrieve a call on hold at the DSS/BLF destination: z Press the rapidly flashing DSS/BLF key.
Headset Operation To enable Headset Operation on telephones that are not programmed for full-time headset mode: z Press the Headset feature key. To answer a call (when Auto Answer is disabled): z Press the flashing line key. To hang up: z Press CANCEL. Headset Operation (Headset with Feature Control Switch) IMPORTANT NOTE: Headsets with a feature control switch that are approved for use with the 5215 IP phone must be installed in the dedicated headset jack (the jack nearest the front of the phone).
Park and Page With Park and Page, you can park a call and initiate a page all in one step. Park and Page options include z z z z Park and Page Set: After a call is parked, the system performs an all-set page. Park and Page Group: After a call is parked, the system pages your Paging Group. Park and Page: After a call is parked, you must enter the extension or Page Group number. Park and PA Page: After a call is parked, the you must enter a Paging Zone number (0-9).
To park a call and page a call: 1. Answer or make a call. 2. Perform one of the following: To page all phones and the PA, press Park & Page Sets. -ORPress TRANS/CONF, dial *63 and dial *. To page all phones in a group and the PA, press Park & Page Grp. -ORPress TRANS/CONF, dial *63 and press #. To page an extension number, press Park & Page and dial the extension. -ORPress TRANS/CONF, dial *63 and dial the extension.
Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2-party call: z Press the Record Call key. (See Feature Keys for instructions on programming a Record Call key to your phone.
Reminder To set or modify a timed reminder: 1. Lift the handset. 2. Dial *32. 3. Set a time by entering the hour and minutes in 24-hour format. For example, entering 1415 sets a reminder for 2:15 PM. You hear dial tone if the time is valid; reorder tone if it is invalid. To cancel a timed reminder: 1. Lift the handset. 2. Dial *32 followed by 9999. 3. Hang up. The reminder is cancelled. To acknowledge the reminder (indicated by five rings). z Lift the handset.
Reminder - Multiple To set multiple reminders (up to three): 1. Lift the handset. 2. Dial *32. 3. Dial # followed by the number of the timer (#1, #2, or #3). To repeat the timer daily, dial *. 4. Set a time by entering the hour and minutes in 24-hour format. For example, entering 1415 sets a reminder for 2:15 PM. You hear dial tone if the time is valid; reorder tone if it is invalid. 5. Repeat for each additional timer. To cancel the Timer 1 reminder: 1. Lift the handset. 2. Dial *32 followed by 9999. 3.
Call Monitoring This feature allows you to monitor another extension user's phone conversation, either with or without the user's knowledge. If your system is programmed to notify users that they are being monitored. they hear a beep when monitoring begins. Users that have a display telephone also see your name and extension number in the display for the duration of the call. When monitoring a call, you can listen to the conversation but you can’t speak to either party, and they can't hear you.
To monitor a a call: 1. Lift the handset. 2. Dial *45 followed by the number of the extension you wish to monitor. If the user is on a call, INTRUDING followed by the user’s extension number appears in your telephone display. If the user is not on the phone, you hear busy tone and the user's extension number followed by the words IS IDLE are shown in your telephone display. 3. Press Trans/Conf to form a three-party conference with the user and the other party. -ORPress Exit to end the monitoring session.
FEATURE ACCESS CODES Tone Demonstration Last Number Redial Call Hold Retrieve (Remote) Call Forwarding - Internal Only Call Forwarding - External Only Call Forwarding - All Calls Call Forwarding - I'm Here Call Forwarding - Cancel I'm Here Account Code Access Callback Busy Callback - No Answer 27 *30 *23 *04 *05 *03 *06 *07 *01 7 *43 Call Park *33 Dial Call Pickup *08 Directed Call Pickup *09 Call Park Remote *62 Call Hold Retrieve (Local) *22 Do Not Disturb *10 Executive Busy Override
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