USER GUIDE
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
CONTENTS About Your 5230 IP Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About This User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The 5230 IP Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5230 IP Appliance User Guide Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clear All Features Feature Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B—Using the 5230 IP Appliance Without a PDA . . . . . . . . . . . . . . . . . . . . . . . . . . Customizing the 5230 IP Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Desktop Tool . . . . . . . . .
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About Your 5230 IP Appliance About Your 5230 IP Appliance The Mitel Networks 5230 IP Appliance uses your Personal Digital Assistant (PDA) as an intuitive interface to the Mitel Networks telephone system.
5230 IP Appliance User Guide The 5230 IP Appliance Front View 5230 IP Appliance with PDA 5230 IP Appliance without PDA Handsfree Speaker (see page 47) Audio Device Controls Volume Up (see page 11 and page 59) Volume Down (see page 11 and page 59) Handsfree microphone/mute (see page 47) 2 Speaker Two speakers for enhanced audio. Personality Module Provides the interface between a PDA and the 5230 IP Appliance.
About Your 5230 IP Appliance Display Two-line display. Softkeys Used to access context-sensitive features. Stylus holder To hold your PDA stylus. Call Indicator Light Flashes when you have an incoming call. Message (see page 49 and page 61) Hold (see page 49) Call Feature Keys Transfer/Conference (see page 46) Cancel (use to end a call or a call making feature) ¡ Dialpad 12-key alphanumeric keypad Back View 5230 IP Appliance Connectors LAN connector RJ-45 (Ethernet) connector.
5230 IP Appliance User Guide Components The 5230 IP Appliance has three main components: • the 5230 IP Appliance set. • the Personality Module. • the 5230 Applications on your PDA. The 5230 IP Appliance Set On its own, the 5230 IP Appliance provides basic call making features. The Personality Module The Personality Module provides the interface between your PDA model and the 5230 IP Appliance.
About Your 5230 IP Appliance User Types There are two basic user types: • Desk Phone user (stationary user): Has a dedicated phone at their desk. Calls to that user’s extension number always ring at that phone. • Hot Desk user (mobile user): Has a dedicated extension number, but no dedicated phone. When a Hot Desk user logs in a hot desk-enabled phone, all calls to that user ring at that phone, until the user logs out.
5230 IP Appliance User Guide Tips for Your Comfort and Safety Don’t Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. Use only Mitel Networks headset approved for operation with the 5230 IP Appliance; talk to your authorized Mitel Networks vendor for information on these headsets.
Getting Started Getting Started This section shows you how to set up and start using your 5230 IP Appliance. The basic steps are: 1. Install the 5230 Applications (page 8). 2. Dock your PDA in your 5230 IP Appliance (page 8). 3. Start the 5230 PDA Phone application (page 8). 4. Explore the 5230 PDA Phone application, and set your general preferences (page 9). Before you Start Please follow the instructions in your PDA’s user guide to set up synchronization between your PDA and your computer.
5230 IP Appliance User Guide Installing the 5230 IP Appliance PDA Applications The 5230 Applications are installed from your computer, with your PDA in its synchronization cradle (NOT in the 5230 IP Appliance). See “Installing/Upgrading the 5230 IP Appliance Applications” on page 54 for instructions on installing the 5230 PDA Applications.
Getting Started Exploring the 5230 Applications The PDA Phone Application This is the main 5230 IP Appliance PDA application. Use it to: • make and receive calls • access other 5230 Applications • set your general preferences PDA Phone Application—Main Screen Connection Status Area Can be Not Connected, Connected (Desk Phone user), Connected as Guest or Logged In (Hot Desk user). Display When the phone is idle, shows the current time and date.
5230 IP Appliance User Guide Provides one-touch access to the 5230 Applications. : Send It (see page 37) : Show Call Forwarding (see page 19) Mitel Toolbar : Feature Keys (see page 15) : Call History (see page 31) : Visual Voice Mail (see page 39) : Dial by Contact (see page 35) Menu Bar Use to access 5230 Applications, show/hide the Mitel Toolbar, change operational settings, view the software version of the 5230 PDA Applications, and to log in and out of a Hot Desking phone.
Getting Started Changing PDA Phone Display Options From the View menu, you can show or hide the following (a check mark beside the option indicates that it is displayed): • Your extension number • The Mitel Toolbar PDA Phone Application—View Menu Setting Your Preferences From the Tools menu, you can set the following preference types: • Launch, notification and hot desk preferences (Options…). See below for more information. • Display scheme (color) for PDA Phone application (Change Skin…).
5230 IP Appliance User Guide PDA Phone Application—Tools Menu Launch, Call Notification and Hot Desk preferences • Connections settings: • • Call Notification settings: • • Launch PDA Phone on incoming call. Automatically starts the PDA Phone application when you receive a call. Dialing Settings: • • Notify me when PDA is connected to a guest phone. Gives you a warning when you dock your PDA as a guest on a 5230 IP Appliance (see “User Types” on page 5 for more information).
Getting Started User Type Settings If you do not set your user type, every time you dock your PDA in a 5230 IP Appliance, you will get a message asking you to set your user type. Some features are not available until you set your user type. To set your user type 1. Select Set User Type… in the Tools menu. 2. In the drop down menu, select the appropriate option.
5230 IP Appliance User Guide Using a Hot Desk Phone To Log in a Hot Desk 5230 IP Appliance Note: You can only log in when the phone is idle. Note: You must set your user type to Hot Desk User before you can login as a Hot Desk user (see “User Type Settings” on page 13). 1. Dock your PDA in a Hot Desk 5230 IP Appliance, and tap Connect PDA. 2. In the HotDesk menu, select Login.
Using the 5230 Feature Keys Application Using the 5230 Feature Keys Application The Feature Keys Application provides one touch access to phone numbers, call forward settings and a variety of telephony features.
5230 IP Appliance User Guide Application Modes The Feature Keys application has two operating modes: • Edit: Used to program/edit Feature Keys. You can edit Feature Keys in offline mode. • Run: Used to invoke features. You must be docked in a 5230 IP Appliance with the PDA Phone application running to be in Run mode. To change application modes 1. Start the Feature Keys application (see “Starting the 5230 PDA Phone Application” on page 8). 2. In the Modes menu, select Edit or Run.
Using the 5230 Feature Keys Application Category Pages With category pages, you can have logical Feature Key groups. You can have up to 15 category pages, with 10 Feature Keys per page. Category pages are listed in the order they are created. Category Pages List To select a category page 1. Start the Feature Keys application (see “Starting the 5230 PDA Phone Application” on page 8). 2. Tap on the name of the current category page (top right) to open the drop down menu. 3.
5230 IP Appliance User Guide To rename a category page 1. Start the Feature Keys application (see “Starting the 5230 PDA Phone Application” on page 8). 2. Tap on the name of the current category page (top right). 3. Tap Edit Category…. 4. Select the category page you want to rename from the pull-down menu. 5. Tap Rename…. 6. Type in the new name, then tap OK. 7. To exit the Edit Category page, tap Exit. To delete a category page Note: Deleting a category page will delete all the Feature Keys on that page.
Using the 5230 Feature Keys Application OR • - Call Forward Busy for internal callers, and/or - Call Forward Busy for external callers, and/or - Call Forward No Answer for internal callers, and/or - Call Forward No Answer for external callers Other Call Forwarding Settings (see page 21): - Call Forward End Chaining - Call Forward Follow 3rd Party - Call Forward Follow Me/I Am Here - Cancel Call Forward To use (activate) a Call Forward Feature Key 1. Dock your PDA in a 5230 IP Appliance.
5230 IP Appliance User Guide 6. Enter a label for this call forward profile (for example, “Forward to cellphone”). 7. Tap Define Forwarding Settings…. The forwarding settings window opens. Define Call Forward Setting Window 8. Select the desired Call Forward option: • No forwarding. • Always forward. • Forward based on the following. 9.
Using the 5230 Feature Keys Application Other Call Forward Settings Note: Not all settings may be available on your system. Talk to your system administrator for more information. • Call Forward End Chaining (CF-End Chaining): Use this feature to prevent the station to which you are forwarding your calls from forwarding the call to another station. - This setting does not affect any other call forward settings.
5230 IP Appliance User Guide 7. If required, enter the number from/to which your calls will be forwarded. To import a number from your PDA’s Contacts application: • Tap the … box. The Contacts application opens. • Tap and hold the desired contact, and select Import Number… in the shortcut menu (you can also select it from the Tools menu). The Import Number window opens. • Select the desired number from the Contact Number drop-down list. • Choose/enter a dialing prefix if needed. • Tap Import. 8.
Using the 5230 Feature Keys Application Speed Dial Window 6. Enter a label for this Speed Dial Feature Key (for example: “John Mohammed”, “Home”, “Dentist”). 7. Enter the phone number (20 characters maximum). To insert a pause, enter the letter p. To import a number from your PDA’s Contacts application: • Tap the … box. The Contacts application opens. • Tap and hold the desired contact, and select Import Number… in the shortcut menu (you can also select it from the Tools menu).
5230 IP Appliance User Guide Account Codes Account codes are used to track incoming and outgoing calls. Account codes are three digits in length, from 000 to 999. You can program a Feature Key with an account code for convenience. To use an Account Code Feature Key during a call 1. Start the Feature Keys application (see “Starting the 5230 PDA Phone Application” on page 8). 2. Make sure you are in Run mode. 3. Go to the desired category page. 4. Tap the appropriate Account Code Feature Key.
Using the 5230 Feature Keys Application 4. Tap the Feature Key you want to program as a Call Park. 5. In the drop-down menu, select CP-Rmt Retrieve, then tap OK: 6. If desired, enter a label for this Feature Key. 7. Tap OK. Your Call Park Feature Key is ready to use. Call Pickup Use this feature to answer a call ringing on another station in your Pickup Group (for more information, talk to your system administrator). To pick up a call using a Call Pickup Feature Key 1.
5230 IP Appliance User Guide • Choose/enter a dialing prefix if needed. • Tap Import. 8. Tap OK. Your Call Pickup Feature Key is now available for use. Callback Callback notifies you as soon as the internal extension number you are trying to reach is free. To request and answer a Callback 1. Start the Feature Keys application (see “Starting the 5230 PDA Phone Application” on page 8). 2. In the Modes menu, select Run. 3. Go to the desired category page. 4.
Using the 5230 Feature Keys Application 5. In the drop-down menu, select the desired Callback setting, then tap OK: • Callback-Setup: used to send a Callback request. • CB-Cancel Indiv: used to cancel a specific Callback request. • Callback-Cancel: used to cancel all Callback requests. 6. If desired, enter a label for this Feature Key. 7. If you are programming a CB-Cancel Indiv Feature Key, enter the extension number of the station to which you will be cancelling a Callback request with this key.
5230 IP Appliance User Guide 5. In the drop-down menu, select the desired Campon setting, then tap OK: • Camp On-Setup: used to send a Campon request. • Call Privacy: used to silence Campon tones when on a call. 6. If desired, enter a label for this Feature Key. 7. Tap OK. Your Campon Feature Key is now available for use.
Using the 5230 Feature Keys Application 4. Tap the desired Do Not Disturb Feature Key: • To enable Do Not Disturb, tap the Do Not Disturb Feature Key. • To disable Do Not Disturb, tap the DND-Cancel Feature Key. To enable/disable Do Not Disturb for a remote station 1. Start the Feature Keys application (see “Starting the 5230 PDA Phone Application” on page 8). 2. In the Modes menu, select Run. 3. Go to the desired category page. 4.
5230 IP Appliance User Guide Headset Use this feature to enable and disable headset operation. To enable/disable your headset 1. Start the Feature Keys application (see “Starting the 5230 PDA Phone Application” on page 8). 2. In the Modes menu, select Run. 3. Go to the desired category page. 4. Tap the desired headset Feature Key: • To enable headset operation, tap the Headset On Feature Key. • To disable headset operation, tap the Headset Off Feature Key.
Using the Other 5230 Applications Using the Other 5230 Applications This section shows how to use the 5230 IP Appliance Applications, except for the Feature Keys Application (see page 15). The Applications are presented in alphabetical order. Note: Most of the commands that apply to a single item are also available when you tap and hold an item. Call History Note: To use this feature, you must first define your user type (see “Setting Your Preferences” on page 11).
5230 IP Appliance User Guide Updating Your Call History The telephone switch keeps data on all the calls you make and receive. When you update your Call History, you get the information on the calls you’ve made since you last updated your Call History. Your Call History is automatically updated when you dock your PDA to a 5230 IP Appliance and start the PDA Phone application. To manually update your Call History 1. Start the Call History application (see “To start the Call History application” on page 31).
Using the Other 5230 Applications To view your Call History 1. Start the Call History application (see “To start the Call History application” on page 31). Call History—Main Window The icon on the left indicates the type of call: incoming call (), outgoing call (), missed call (). New calls are indicated by a dark arrow. 2. To change the viewing criteria for your Call History, tap the criteria pull-down menu (), and select the desired criteria. The new setting is saved automatically.
5230 IP Appliance User Guide To view Contact information for a caller/recipient 1. Start the Call History application (see “Starting the 5230 PDA Phone Application” on page 8). 2. Tap a call to select it. 3. In the Tools menu, select View Contact…. The Contacts information on the caller/recipient is displayed. 4. Close the Contacts detail window to return to the Call History main screen.
Using the Other 5230 Applications Contacts Tools Reminder: You must tap the Connect PDA softkey in the PDA Phone application every time you dock your PDA in a 5230 IP Appliance! The 5230 Application adds the following tools to your PDA’s Contacts application: • Import Number • Add to Send It • Dial Import Number Use this to enter Contact information when programming a Feature Key (see “Using the 5230 Feature Keys Application” on page 15).
5230 IP Appliance User Guide To dial by contacts 1. Start your Contacts application. OR Start the Dial by Contacts application (see ”To start the Dial by Contacts application” above). 2. Tap and hold the contact you want to call, and select Dial… (you can also select the contact and choose Dial… in the Tools menu).The Dial by Contacts window opens. Dial by Contacts Window 3. To select a different phone number for this contact, click on the Contact Number drop down menu, and select the desired number. 4.
Using the Other 5230 Applications Send It Note: Send It only works in a single ICP environment. For more information, talk to your system administrator. Reminder: You must tap the Connect PDA softkey in the PDA Phone application every time you dock your PDA in a 5230 IP Appliance! While on a call, you can send data to another PDA docked in a 5230 IP Appliance on your network. Sending a file does not interrupt the call, but you cannot use PDA applications while the file is being transmitted.
5230 IP Appliance User Guide • To add a contact to the Send It outbox, open your Contacts, tap and hold the desired contact, and select Add to Send It (also available in the Tools menu). The contact is copied to your Send It outbox. Note: You can add files and contacts to your outbox anytime, even with your PDA undocked. 4. Tap Refresh List. The list of callers is updated. 5. Select to which caller(s) you want to send the file(s). 6. Tap Send. You will get a confirmation message when all files are sent.
Using the Other 5230 Applications Visual Voice Mail Reminder: You must tap the Connect PDA softkey in the PDA Phone application every time you dock your PDA in a 5230 IP Appliance! The Visual Voice Mail application provides a visual interface to your voice mailbox. You can view a list of your voice mails from your PDA, and manipulate and listen to your voice mails when docked in a 5230 IP Appliance. To start the Visual Voice Mail application 1.
5230 IP Appliance User Guide To set your Visual Voice Mail preferences 1. Start the Visual Voice Mail application (see “To start the Visual Voice Mail application” on page 39). 2. In the Tools menu, select Properties…. 3. Select the desired option(s): • Prompt for voice mail login on PDA insertion. • Show Contact window when adding entries. • Default Mailbox/Passcode. 4. If you select Default Mailbox/Passcode, enter your mailbox and/or password. 5. Tap OK.
Using the Other 5230 Applications Viewing and Listening to Voice Mails Note: If the Visual Voice Mail application is idle for more than five minutes, the application will automatically log you out. To view your list of voice mails 1. Start the Visual Voice Mail application (see “To start the Visual Voice Mail application” on page 39). 2. The list of voice mails is displayed.
5230 IP Appliance User Guide To listen to a voice mail 1. Tap a call to select it. 2. In the Messages menu, select Play… (you can also double-tap the call, or tap and hold the call and select Play…). The Visual Voice Mail application accesses your voice mailbox, the 5230 IP Appliance plays the message in handsfree mode, and the Play window is displayed. • To listen to a call in privacy: pick up the handset or headset before selecting Play. Play Window 3.
Using the Other 5230 Applications To view a caller’s Contact information 1. Select a call. 2. In the Messages menu, select View Contact…. 3. The Contacts detail window for that caller is displayed. 4. To return to the Visual Voice Mail application, tap OK. Note: If a name in your Visual Voice Mail list does not match exactly that person’s name in your Contacts, you will not be able to view Contact information for that person (for example, if your Visual Voice Mail list shows J.
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Making and Receiving Calls Making and Receiving Calls This section shows the basic telephony functions of the 5230 IP Appliance, and is organized as follows: • Operation of the 5230 IP Appliance (below) • Call Making Features (page 46) Operation of the 5230 IP Appliance This section shows the basic steps to make and receive calls with your 5230 IP Appliance. Other call making features are detailed in “Call Making Features” on page 46.
30 IP Appliance User Guide To receive a call 1. When a new call starts ringing, the display shows which line is ringing, with the name/number of the caller (if available). The ringing line button on the PDA flashes red. 2. Lift the handset and start talking to your party. The line button on the PDA turns solid red. • To immediately forward the call to the programmed attendant or voice mailbox, tap/press the Forward softkey. To end a call • Hang up the handset. OR Press the key.
Making and Receiving Calls Conference Call Note: To make a conference call with external parties, your phone must be configured to do so by your Administrator. To add a party to a call already in progress 1. While on a call, press the key. The call is put on hold. 2. Call the party you want to add to the call (use any call making feature). 3. Once you have connected with the new party, press the connected to the call in progress. key. The call on hold is To add a party on hold to a call in progress 1.
5230 IP Appliance User Guide To receive a call in handsfree mode 1. Press the The key. OR Tap the flashing line button (docked PDA only). key lights up to indicate the handsfree microphone is on. To end a call in handsfree mode 1. Press the , the key, or the Cancel button on the PDA. The to indicate the handsfree microphone is off. key turns off To disable the handsfree microphone (muting the call) 1. While on a handsfree call, press the the light turns off. key.
Making and Receiving Calls Hold To put a call on hold • Press the key. The call is put on hold, the line icon flashes on the PDA. key lights up, and the associated To retrieve a call from hold • Pick up the handset or headset, and press the off, and you are reconnected to the party. - key. The To pick up the call in handsfree mode, simply press the line appearance.
5230 IP Appliance User Guide 3. Do one of the following: • To display the time the message was sent, press/tap the More softkey. • To call the sender, press/tap the Call softkey. • To delete the message, press/tap the Erase softkey. • To exit, press the key, or the Cancel button on the PDA. When viewing the time the message was sent: • To display the name/number of the sender, press/tap the More softkey. • To call the sender, press/tap the Call softkey.
Making and Receiving Calls Record a Call This feature uses your voice mail system to automatically record incoming call (your system must be programmed to automatically record incoming trunk calls). Note: You may be required by law to notify the other party that you are recording the conversation. For more information, talk to your system administrator. Note: This feature is only available on incoming IP trunk calls. The softkeys documented below appear when the feature is available.
5230 IP Appliance User Guide Swap While on a two-party call, you can call a third party, and switch from one call to another. At no time during the use of this feature can the two parties converse together. To call another party while on a call 1. Press the key. The first call is put on hold. 2. Dial the number of the new party. To move from one call to another • Tap/press the Trade softkey. You can move from one call to another any number of times.
Appendix A—Additional Information Appendix A—Additional Information Using Your PDA with the 5230 IP Appliance Charging the PDA You can connect your PDA charger to the 5230 IP Appliance (see the illustration “5230 IP Appliance Connectors” on page 3). Every time you dock your PDA to a 5230 IP Appliance with a PDA charger, your PDA recharges itself automatically (just as it does with the synchronization cradle that came with your PDA).
5230 IP Appliance User Guide To synchronize your PDA from a 5230 IP Appliance Note: To synchronize your PDA with your computer, that computer must be on the same network as the 5230 IP Appliance you are using. 1. Once the 5230 PDA Phone application is connected with the network (date and time shown on display), open the ActiveSync application. 2. Tap Sync. Your PDA synchronizes with your computer. Installing/Upgrading the 5230 IP Appliance Applications 1.
Appendix A—Additional Information Changing the Personality Module If you change your PDA to another model, or if you inherit a 5230 IP Appliance from someone with a different PDA model, you will probably need a new Personality Module before you can use the your PDA with your 5230 IP Appliance. Talk to your Mitel Networks vendor to find out which Personality Module you need for your PDA model. Note: Inserting a PDA in the wrong 5230 Personality Module may damage your PDA and/or the 5230 IP Appliance.
5230 IP Appliance User Guide To connect a local power supply 1. Plug the power supply in a suitable power outlet. 2. Connect an RJ-45 (Ethernet) cable between the LAN connector at the back of the 5230 IP Appliance and the phone connector of the power supply. 3. Connect the LAN RJ-45 (Ethernet) cable to the LAN connector of the power supply. To remove a local power supply 1.
Appendix A—Additional Information About Canonical Format The canonical address format is a universal telephone number standard for Microsoft operating systems. A number in canonical format looks like this: +CC NDD (AC) SC • + replaces the International Direct Dialing prefix. • the spaces are required. • the Area Code is optional, but must be enclosed by parentheses when used. • the Subscriber Number can contain standard dialing control characters.
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Appendix B—Using the 5230 IP Appliance Without a PDA Appendix B—Using the 5230 IP Appliance Without a PDA Customizing the 5230 IP Appliance Display Contrast When using the 5230 without a PDA, you can adjust the contrast of the 5230 IP Appliance display. To change the 5230 IP Appliance display contrast • While the set is idle, press the settings are saved automatically. and keys to adjust the display contrast.
5230 IP Appliance User Guide To access the Desktop Tool 1. Open Internet Explorer (5.5 or greater). 2. Enter the Desktop Tool URL in the Address field (see your Administrator for this URL), then press the Enter key. 3. Enter your user name and password in the login screen, then select OK. Desktop Tool Home Page 4. When you are finished, select Exit in the feature drop-down list (at the right of I want to…) to log out of the Desktop Tool. To change your Desktop Tool password 1. Access the Desktop Tool. 2.
Appendix B—Using the 5230 IP Appliance Without a PDA To change the 5230 IP Appliance display language Note: This does not change the language of the 5230 Applications, only the language of the switch prompts on the phone display. 1. Access the Desktop Tool. 2. In the feature drop-down menu, select Edit Preferences. 3. In the feature list box, select Change Set Language. 4. In the language drop-down list, select the language you want. 5. Select OK.
5230 IP Appliance User Guide Hot Desking To Log in a Hot Desk Phone Note: You can only log in when the phone is idle. 1. Press the HotDesk softkey. 2. Press the Login softkey. 3. Enter your Hot Desk User Extension Number 4. Press the OK softkey. To Log Out of a Hot Desk 5230 IP Appliance Note: You can only log out when the phone is idle. 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3. Press the Confirm softkey.
Appendix B—Using the 5230 IP Appliance Without a PDA Call Forward Override Use this feature to prevent your call from being forwarded by another station. To override a remote station’s call forward 1. Dial the Call Forward Override FAC. 2. Call the extension number of the remote station. The remote station will ring, and your call will not be forwarded. Call Park Use this feature to pick-up a call parked by the attendant. To retrieve a parked call 1. Lift the handset. OR Press the key.
5230 IP Appliance User Guide Hold To retrieve a call on hold from another station • Dial the Call Hold Remote Retrieve FAC, then the number of the station that put the call on hold. Personal Speed Dial You administrator can allocate you up to 100 Personal Speed Dials, in sets of 10. To create a personal speed dial number 1. Lift the handset. OR Press the key. OR Activate your headset. 2.
Appendix B—Using the 5230 IP Appliance Without a PDA Trunk Flash Use this feature to access Centrex features (if available) while on an outside call. To flash a trunk while on an outside call 1. Tap/press the key. 2. For a single flash, dial the Trunk Single Flash FAC. OR For a double flash, dial the Trunk Double Flash FAC. 3. Wait for the dial tone, then dial the Centrex feature access code.
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