SIP USER and ADMINISTRATOR GUIDE
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents TABLE OF CONTENTS GETTING STARTED ................................................................................................. 1 SIP User Accounts and Passwords ..................................................................................... 1 SIP Administrative Mode ..................................................................................................... 1 About Your SIP Phone...........................................................................................
5235 IP Phone SIP User and Administrator Guide Dial by Number.............................................................................................................................. 14 Dial by Name................................................................................................................................. 14 Dial by SIP URL or IP Address ..................................................................................................... 14 Dial by Phone Book Entry ................
Table of Contents Switch between Handset and Handsfree ...................................................................................... 23 Switch between Handset and Headset ......................................................................................... 24 Switch between Headset and Handsfree ...................................................................................... 24 Muting a Call..................................................................................................
5235 IP Phone SIP User and Administrator Guide Global RSS Feed............................................................................................................... 35 SPECIFICATIONS................................................................................................... 36 GLOSSARY.............................................................................................................
Getting Started Getting Started In SIP mode, the Mitel™ 5235 IP Phones manage their own call states and features. SIP uses the Internet to connect your phone to other SIP phones. To make a call you can dial by SIP URL or by IP address. You can also make calls to phones on the Public Switched Telephone Network (PSTN), or “regular”, phone network. If you have an account with a SIP Service Provider, you can also dial by a user ID (Identification) name or extension number.
5235 IP Phone SIP User and Administrator Guide For more key and feature information, see 5235 IP Phone Features on page 2 . 5235 IP Phone Features Each element is numbered according to the call-outs (e.g. n).
Getting Started Call Encryption Indicator The 5235 IP Phone automatically provides Secure Real-time Transport Protocol (SRTP) voice encryption when connected to a phone that also supports SRTP. A “secured call” icon (closed padlock) appears on the display for encrypted calls, and for conference calls in which all connected parties support SRTP.
5235 IP Phone SIP User and Administrator Guide Accessing Other Documentation To access other Mitel phone and peripheral documentation: 1. In your browser, go to www.mitel.com 2. Move your mouse pointer over Support, and then select Documentation Library. 3. From the drop-down list, select User Guides.
Customizing Your Phone Customizing Your Phone To customize and use your phone features, use either of the following two interfaces: • Superkey Menu Interface • Web Configuration Tool Superkey Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Superkey menu interface provides access to additional features. To access the Superkey menu interface, press the Superkey softkey on your touch screen.
5235 IP Phone SIP User and Administrator Guide Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone’s touch screen, do the following to obtain your phone’s IP address: • Press Superkey. • Press the Line 1 (Prime Line) softkey. Your phone’s IP address appears. • Write down the IP address, and then press Superkey to return to the default display. 2. On your PC, launch your browser. 3. In your browser’s URL or Address field, enter your phone’s IP address.
Customizing Your Phone Using the Phone shutter The Phone shutter provides access to programmable keys and the main phone interface. You use the Phone shutter to use programmed keys and dial numbers. • Phone Display: Displays information about the received call. • Personal Softkeys: Keys that allow you to access specific call control features. These are default values are supplied by the software. • Programmable Keys: Keys that can be programmed to launch specific call control features.
5235 IP Phone SIP User and Administrator Guide Using the Applications shutter The Applications shutter provides access to the available applications on the 5235 IP Phone. You launch the Applications shutter by: • Pressing the shutter label buttons ( ) or shutter label. You use the Applications shutter, to open the available applications. The Applications shutter provides the following elements: • Scroll Buttons ( ): used to navigate through application list.
Customizing Your Phone • IP addresses • SIP URLs • User ID names. Letters correspond to those on the keypad, and characters to the table below. A flashing cursor indicates the position of the character you are entering. The cursor automatically advances after one second, or if you press a different keypad key. To enter letters and special characters: • Rapidly press the appropriate number key until the desired character appears on the display. To enter an uppercase letter: (UP) before entering the letter.
5235 IP Phone SIP User and Administrator Guide 4. Press YES. The phone rings. (UP) or (DOWN) to adjust the volume to the desired level, and then 5. Press press SAVE. SET RINGER VOLUME? appears. 6. Press NO. SET RINGER PITCH? appears. 7. Do one of the following: • To return to the main menu, press NO. • To return to the default display, press Superkey. Ringer Pitch Control To adjust the ringer pitch on your phone: 1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears. 2.
Customizing Your Phone OR To adjust the display contrast using the Superkey softkey settings: 1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears. 2. Press OK, and then press Next until SETTING LCD CONTRAST AND BRIGHTNESS? appears. 3. Press OK. 4. Press the scroll buttons ( ) to adjust the brightness and contrast of your screen. If the arrow is disabled, you have adjusted the setting as far as possible in this direction. 5. Press the Save button.
5235 IP Phone SIP User and Administrator Guide Personal Keys Personal keys provide one-touch access to Speed Dial, Shared Lines, Call Logs, Headset, Phonebook, Do Not Disturb, Forwarding, PC Application, and Advisory Message features. You can program any Personal key as a Speed Dial key for onetouch dialing. You can also view, modify, or delete the information programmed on a Personal key. Note: You cannot change your Personal keys settings while on a call.
Customizing Your Phone for the Carrier. After pressing the Speed Dial number for the carrier, wait for connection to the Carrier. When connected, press the Speed Dial number for the party you are calling to send the DTMF (touchtone signals) to the Carrier.
5235 IP Phone SIP User and Administrator Guide Making and Answering Calls Making Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name, or SIP URL or IP address. You can also dial a Call Logs or Phonebook entry. If you are registered with a SIP Service Provider and want to dial a “regular” phone number, your SIP Service Provider must provide access to the PSTN.
Making and Answering Calls Dial by Phone Book Entry 1. Press Superkey, and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK appears on the display. 3. Press (UP) and (DOWN) to navigate to the entry you want to call. 4. Press DIAL or # (the pound key). 5. Lift the handset (optional). Note: To dial from your Phone Book using the Web Configuration Tool, access the tool’s Phone Book page (see Accessing the Web Configuration Tool on page 6). Dial by Call Logs Entry 1.
5235 IP Phone SIP User and Administrator Guide Answering Calls Incoming calls ring Line 1, if all lines are free, or the next available line. If all lines are busy and Call Forward – Busy is not enabled (see Enable/Disable Call Forward on page 18), callers hear a busy signal. When the phone rings, the Ring/Message Indicator and the associated Line key flash, and the name of the caller appears. Answer a Call To answer a call, do one of the following: • For handset mode, lift the handset.
Call Handling Call Handling Hold The 5235 IP Phone supports a maximum of eight held calls at the same time. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker. You can turn off this beep, if desired. Note: You cannot change your hold settings while on a call. Hold a Call • Press HOLD. The associated Line key flashes.
5235 IP Phone SIP User and Administrator Guide Program Call Forward 1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears. 2. Press OK. CALL FORWARDING? appears. 3. Press OK. FWD ALWAYS: appears. 4. Press Next to navigate to the desired Call Forward option. 5. Press OK to select the desired Call Forward option. 6. Press REVIEW. The current forwarding destination appears. If no forwarding is programmed, the top line of the display is blank.
Call Handling • To talk to this party, wait until the connection is established, speak to the party, press (TRANS/CONF) or press TRANSFR and then hang up. This is an Attended Call Transfer. • To transfer the call without speaking to this party, immediately press (TRANS/CONF) or press TRANSFR and then hang up. The held call will be transferred to the call in progress. This is an Unattended Call Transfer. • To cancel the transfer, press (CANCEL). You are returned to the held call.
5235 IP Phone SIP User and Administrator Guide (TRANS/CONF). The call put on hold in step 1 is connected to the call 3. Press in progress. Leave a Conference Call Do one of the following: • Hang up. • Press HANGUP. • Press (CANCEL). Note: If any party hangs up, the call remains connected. Messages - Advisory An advisory message appears on the display of your phone to inform people calling you of your whereabouts.
Call Handling Access your Voice Mail Messages 1. Lift the handset (optional). 2. Press (MESSAGE) and enter your voice mailbox number. 3. Follow the voice mailbox prompts.
5235 IP Phone SIP User and Administrator Guide Using Advanced Features Do Not Disturb Do Not Disturb (DND) forwards all calls directly to your voice mailbox so that a ringing phone will not disturb you. If Do Not Disturb is enabled and you do not have a voice mailbox set up, callers hear a busy signal. Note: When Do Not Disturb is enabled, *DND ON* alternates with the date on the phone’s display. If both Call Forward and Do Not Disturb are on, *DND ON* alternates with the time on the display.
Using Advanced Features 3. Press OK. The number of calls appears. 4. Press (UP) and (DOWN) to navigate through the logged call entries. 5. When the desired entry appears, press DETAIL, and then press << and >> to view the entry information. 6. When you have finished, press DONE. 7. Press Superkey to return to the default display. Note: To view Call Log entries using the Web Configuration Tool, access the tool’s Call Logs page (see Accessing the Web Configuration Tool on page 6).
5235 IP Phone SIP User and Administrator Guide Switch between Handset and Headset To go from handset to headset mode: 1. Press Headset. The Headset key is highlighted. 2. Hang up the handset. Use the headset to communicate with your party. To go from headset to handset mode: 1. Lift the handset. 2. Press the Headset key. The Headset key turns OFF. Use the handset to communicate with your party. Switch between Headset and Handsfree To go from headset to handsfree mode: • Press Headset.
Using Advanced Features 3. Press (UP) and EMPTY appears. (DOWN) to navigate through the entries until ENTRY 4. Press ADDNEW. PROGRAM ADDRESS? appears. 5. Press YES, and then enter the IP address or SIP URL of the contact. Note: Press <−−− to delete characters. 6. Press SUBMIT. After the information is saved, PROGRAM NAME? appears. 7. Press YES, and then enter the name of the contact. 8. Press SUBMIT. After the information is saved, the name of the contact appears. 9.
5235 IP Phone SIP User and Administrator Guide Shared Lines and Keys There are three types of shared lines: • SIP: basic shared line with limited features (supports call forking but does not have LED activity and lines are not linked. This type of shared line is available in normal SIP mode).
Using Advanced Features 6. Click Apply to apply the changes. Line Key Status Shared lines display the following indicator lamps: Line Status Prime Line Key Appearance Trying Highlighted When a user initiates a call on a shared line, the Line Key indicator for that line and all shared lines are highlighted. Active Highlighted When a call has been successfully connected, the Line Key indicator for that line and all shared lines are highlighted.
5235 IP Phone SIP User and Administrator Guide Change the Time and Date Important: Use this procedure only if an SNTP server is not provided. If an SNTP server is not available, you must reprogram these settings every time the phone reboots. 1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears. 2. Press OK, and then press Next until TIME AND DATE? appears. 3. Press OK. SET TIME? appears. 4. Do one of the following: • To change the time, press YES. 12 OR 24 HR FORMAT? appears.
Administrator Tools Administrator Tools This section is the SIP Administrator’s reference to Superkey menu interface configuration options. Where applicable, it references the appropriate page(s) of the Web Configuration Tool. Note: Some procedures can only be completed from the Web Configuration Tool. To access the referenced pages of the Web Configuration Tool, see Accessing the Web Configuration Tool (page 6).
5235 IP Phone SIP User and Administrator Guide View a User Name 1. Press Superkey. 2. Press the Line 3 key. The user display name (top) and user name (bottom) appears. 3. Press Superkey to return to the default display. Device Parameters To view the software version and the MAC address: 1. Press Superkey, and then press >> until ADMIN TOOLS? appears on the display. 2. Press OK. DEVICE PARAMETERS? appears. 3. Press OK. SOFTWARE VERSION appears. 4. View either the software version or the MAC address.
Administrator Tools 3. Press OK, enter your administrator password, and then press SUBMIT. HTTP appears on the display. 4. Do one of the following: • To enable HTTP, press TURNON. • To disable HTTP, press TURNOFF. • To enable or disable TFTP, press NEXT. 5. Repeat steps 3 and 4 for TFTP, Telnet, SNMP and SRTP. After you enable or disable a protocol, that protocol and its new status appears on the display. 6. Do one of the following: • To return to the main menu, press EXIT.
5235 IP Phone SIP User and Administrator Guide 6. Repeat steps 4 and 5 until all desired changes have been made. 7. Press Superkey to return to the default display. 8. For the settings to take effect, reboot the phone (i.e. unplug the power source from the phone, and then plug the power source back in).
Administrator Tools 5. Press CONFIRM. The downloading process begins and the phone reboots. This process may take approximately 1 to 2 minutes. When the time and date appear on the display, the download and reboot is complete and the phone is ready for use. To upgrade the firmware from the boot program: • Access the Configuring in the Main and Boot Programs topic in the Administrator’s Web Configuration Tool Online Help (see page 3).
5235 IP Phone SIP User and Administrator Guide Voice Mail Voice mail for SIP-supported phones is server-based. For more information on the voice mail system, contact the SIP Service Provider. To configure voice mail on the 5235 IP Phone, access the SIP Configuration page of the Web Configuration Tool or use the procedure below. Configuring Voice Mail To configure voice mail: 1. Press Superkey, and then press >> until ADMIN TOOLS? appears. 2. Press OK, and then press Next until NETWORK SETTINGS? appears.
Administrator Tools Media Configuration For programming instruction, access the Administrator Tools > Configuring Media Settings topic in the Administrator’s Web Configuration Tool online help.
5235 IP Phone SIP User and Administrator Guide Specifications For a complete list of supported features (including Sylantro and Broadsoft features) and supported RFCs, access the Specifications topic in the Web Configuration Tool online help.
