MITEL 5235 IP Phone USER GUIDE
3300 ICP - 6.
Contents 1 ABOUT THE 5235 IP Phone 5235 IP Phone Features 2 TIPS FOR YOUR COMFORT AND SAFETY 2 Don't cradle the handset! Protect your hearing Adjusting the viewing angle 2 2 3 FOR USERS ON RESILIENT 3300 ICP SYSTEMS 4 5235 IP PHONE AND LINE INTERFACE MODULE 5 USING THE TOUCH SCREENS 6 Using the Phone shutter Using the People shutter Using the Messages shutter Using the History shutter Using the Settings shutter Using the Applications shutter Using the on-screen keyboard Getting help Cleaning yo
21 CUSTOMIZING YOUR 5235 IP PHONE Specify Display Brightness and Contrast Specify User Information Program Key Layout on Your 5235 IP Phone Specify Audio Feedback Options Calibrate Screen Display Specify Call Notification Behavior Select Dialing Preferences Adjust Ringer Control Enable a screen saver Program Message key Program receipt of alternate message types Enable URL displays on your 5235 IP Phone PROGRAMING FEATURES ON YOUR KEYS Tips on programming features Program a feature key Program a 5235 IP Ph
40 MAKING AND ANSWERING CALLS Dial from your contact list Dial from your history list Dial from your messages list Answer a call End a call Redial Redial - Saved Number Handsfree Operation Auto-Answer Using the Analog line 40 40 40 41 41 41 41 42 42 43 43 CALL HANDLING Hold Transfer Conference Swap Call Forward Messaging - Callback 43 44 44 44 45 47 48 USING CALL HISTORY Refresh your call history list Delete call logs Display call log details Add contact information from a call log to your People list
50 USING OTHER FEATURES Account Codes ACD Callback Call Pickup Calculator Change Language Campon Display Keys Day/Night Do Not Disturb Override (Intrude) Paging Direct Paging Emergency Calls Headset Operation Headset Operation (with Feature Control Switch) Make Busy Message Waiting Indicator Music Group Paging / Meet Me Answer Speak@Ease Night Answer Trunk Flash Hot Desking Hot Desk Remote Logout Messaging- Advisory Phonebook Queue Status Reminder Ring Adjust Speed Call Tag Call -iv- 50 51 51 52 52 52 53
USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT 66 Access the Conference Controller Turn the conference unit on and off Adjust the conference unit volume Place the conference unit in Presentation mode Exit the conference controller Mute the conference unit 67 67 67 67 67 68 68 MESSAGING Set up your mailbox Set up forwarding for your Voice Mail Log into your mailbox from your own extension Log into your mailbox from another extension Log out of your mailbox Display message details Play a voice messa
ABOUT THE 5235 IP Phone The Mitel 5235 IP Phone is a full-feature enterprise-class telephone that provides voice communication over an IP network. It features a large, backlit touch-screen and provides users with real-time access to applications and services such as web browsing, directory management and visual voice mail. Eight fixed feature keys and multiple Touch Screens provide convenient access to features such as Call History Logs, Contacts list, and many customizable user settings.
5235 IP Phone Features Feature 1 Stylus 2 Ring Indicator 3 Speaker Function Used to select options on the shutter screens Flashes to signal an incoming call Provides sound for handsfree calls and background music 4 Touch Screen Provides a large, high-resolution viewing area that displays a set of Touch Screen functions. Opening each shutter displays an additional Touch Screen which provides access to phone features. 5 Volume Control and Provides volume control when the phone is offhook.
Adjusting the viewing angle The stand built into your 5235 IP Phone tilts to give you a better view of the keys. To adjust the viewing angle: 1. Disconnect the cables to your phone. 2. Depress the button on both sides of the stand at the back of the phone to remove the stand. 3.
FOR USERS ON RESILIENT 3300 ICP SYSTEMS If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues and there is a change in the operation of some keys and features on your phone. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the display.
5235 IP PHONE AND LINE INTERFACE MODULE The Line Interface module is an optional device that adds an analog phone line (POTS) capability to your 5235 IP phone. If Emergency Call Routing is not programmed on your 3300 ICP, you must use the Line Interface Module to dial emergency calls. For more information on emergency number dialing, refer to Emergency Calls.
USING THE TOUCH SCREENS The Overview Touch Screen on the 5235 IP Phone provides access to all the telephone features offered by the phone. A set of six shutters can be opened from the Overview screen by pressing the shutter button or shutter label. Click on the shutter button z z z z z z or label to open one of the following shutters: Phone: Allows access to programmable keys and the main phone and call control interface.
To navigate through the lists in each shutter: z Press the Up and Down Scroll Buttons ( ): Pressing the down arrow ( ) displays the next page of six items on the list. Pressing the up arrow ( ) displays the previous page of items. If there is no next or previous page of items, the appropriate button is disabled.
Using the Phone shutter The Phone shutter provides access to programmable keys and the main phone interface. In the Overview Touch Screen, the status area displays information regarding the Phone shutter. Possible values are: z z z z z Not Ready: Displayed during startup or if there is no communication established with the ICP. Phone number: Displayed as specified in the Settings shutter. Headset ( ): Indicates that a set is in headset mode. DND ( ): Indicates that a set is in DND (Do not disturb) mode.
z z z z Phone Display: Displays information about the received call. This information is provided by the 3300 ICP. Personal Softkeys: Keys that allow you to access specific call control features. You can either use the default values supplied by the 3300 ICP or you can program the keys using the Settings shutter. The programming available from the 3300 ICP is displayed only when the 5235 is in Idle Mode. Programmable Keys: Keys that can be programmed to launch specific call control features.
Using the People shutter The People shutter provides a single location for you to add, delete, and edit contact names and numbers. You can also dial anyone on your contact list from the People shutter. You launch the People shutter by: 1. Pressing the shutter label buttons ( ) or shutter label. 2. Pressing a programmed key/softkey in the Phone Shutter. For information on programming keys, see Programming Features On Your Keys.
Using the Messages shutter The Messages shutter allows you to access your voice mail messages. You launch the Messages shutter by: z z z Pressing the shutter label buttons ( ) or shutter label. Pressing a programmed key/softkey in the Phone shutter. For information on how to program keys, see Programming Features On Your Keys. Pressing the Message Hard Key on the phone (This option must be specified in the Settings shutter. For more information on how to specify this option, see Program Message key ).
You can use the Messages shutter to browse through your messages. Messages are displayed in the order of newest message first. The Messages shutter provides the following elements: z z z Scroll Buttons ( ): Use to navigate through message list. Shutter tabs: Filters your messages and group them as Urgent, New, Saved and Recorded. The All tab displays all your messages. Logout: Logs you out of your voice mail.
MESSAGE DETAILS Selecting a message from the Messages shutter displays the Message Details shutter with call information as shown in the following screens. Screen one is displayed if the Forward to Email feature is available on the 3300 ICP. Screen two is displayed if the Forward to Email feature is not available on the 3300 ICP. The Messages Details shutter provides the following elements: z z z z z z Dial: Use to dial the caller. Save: Saves the message. Delete: Deletes the message.
Using the History shutter The History shutter provides a detailed record of your incoming and outgoing calls, including calls made, received and missed. A maximum of 50 call logs can be stored. For each call log the user receives beyond fifty, the oldest call log is deleted. Duplicate call logs result in the original call log being updated with the time of the new log and the number of times the log has occurred.
The History shutter provides the following elements: z z z z z Scroll Buttons ( ): Use to navigate through call log list. Shutter tabs: Filters your calls and groups them as Missed, Made and Answered. The All tab displays all your calls. Status: Displays the name of the current view and the number of logs in that view. Refresh: Allows you to refresh the call log list. You must press the Refresh button to display any new logs. Delete All: Allows you to delete all the call logs.
Using the Settings shutter The Settings shutter provides a single location to access all your phone settings. It displays your current communications settings and allows you to quickly change your settings. The Settings shutter provides access to16 different Setting screens. You launch the Settings shutter by: z z Pressing the shutter label buttons ( ) or shutter label. Pressing a programmed key/softkey in the Phone shutter. For information on how to program keys, see Programming Features On Your Keys.
Items in the Setting list include: z z z z z z z z z z z z z z z z User Information: Use to specify the name and phone number displayed on your 5235 IP Phone. My Phone Setup: Use to customize the look and feel of your Phone shutter. Personal Softkeys: Use to enable Personal Softkey programming on your 5235 IP Phone.
Using the Applications shutter The Applications shutter provides access to the available applications on the 5235 IP Phone. You launch the Applications shutter by: z Pressing the shutter label buttons ( ) or shutter label. In the Overview Touch Screen, the status area displays information regarding the Applications shutter. Possible values are: z z Not Ready: Displayed during startup or if there is no communication established with the ICP.
The Applications shutter provides the following elements: z Scroll Buttons ( ): used to navigate through application list. The applications open within the Applications shutter. For example, as shown below, the Conference Controller window opens within the Applications shutter and provides you with a set of options to operate the 5310 Conference Unit with the 5235 IP Phone. For more information, see Using the 5310 IP Conference Unit.
Using the on-screen keyboard In many of the Touch Screens, you are required to enter either text or numbers. To enter this information, simply press the field to display an onscreen keyboard. To enter information using the on-screen keyboard: 1. Press the appropriate letters or numbers to enter values in the Name or Number fields. The following rules apply: To change the key or number set displayed in the on-screen keyboard, press Shift or Caps.
Cleaning your Touch Screen To freeze the 5235 IP Phone Touch Screens so you can clean the screen you can use the Settings shutter. To freeze the touch screen using the Settings shutter: 1. 2. 3. 4. Open the Settings shutter. Press the scroll buttons until Clean Mode is displayed in the list. Clean the screen with a soft cloth. Press Cancel to leave Clean Mode.
Specify Display Brightness and Contrast You can adjust the brightness and display contrast either via the 5235 IP Phone volume controls (when the phone is idle) or via the Settings shutter. To adjust the display contrast using the volume controls: z Repeatedly press the volume control buttons located below the speaker to adjust the contrast. Press the up button ( ) to increase contrast and the down button ( ) to decrease contrast. Note: You can use this method only when the phone is idle.
Specify User Information To specify the phone number displayed on your 5235 IP Phone: 1. Open the Settings shutter. 2. Press the scroll buttons ( ) until the User Information shutter label is listed. 3. Press the User Information shutter label. 4. Press the Name field. 5. In the on-screen keyboard, press the appropriate letters to spell your name. 6. Press OK. 7. Press the Phone Number field. 8. In the on-screen keyboard, press the appropriate numbers for your line. 9. Press OK. 10.Press Save.
Program Key Layout on Your 5235 IP Phone Each 5235 IP Phone has six softkeys and 24 Programmable Keys grouped in a set of tabs. You can display these key using either three tabs (displays eight keys) or two tabs (displays 12 keys). To change the layout of your phone display: 1. 2. 3. 4. 5. Open the Settings shutter. Press the scroll buttons ( ) until the My Phone Setup setting is listed. Press the My Phone Setup setting. Click the Change Layout button. Select either 3 Tabs of 8 Keys or 2 Tabs of 12 Keys.
Specify Audio Feedback Options All the actions you perform in the shutters result in an audible beep. The beep volume in the 5235 IP Phone is related to the volume of the speaker. You can specify the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume. To adjust the volume of the audio feedback: 1. 2. 3. 4. Open the Settings shutter. Press the scroll buttons ( ) until the Audio Feedback setting is listed. Press the Audio Feedback setting.
Calibrate Screen Display Your 5235 IP Phone screen display is calibrated before the phone is shipped. However, if you notice that your phone is not performing as expected, it may be necessary to recalibrate the screen display. To calibrate the screen display: 1. Open the Settings shutter. 2. Press the scroll buttons ( ) until the Screen Calibration setting is listed. 3. Tap the center of the target with the stylus. 4. Continue tapping the center of the target as it moves around your screen.
Select Dialing Preferences You can specify dialing preferences for both internal and external numbers. For example, you can specify that all external numbers that you dial are prefixed by the number 9 or by the area code number 613. You can also specify that internal numbers have four digits and should be dialed as such. These rules apply only to numbers that you dial from your personal directory ( People shutter), call logs ( History shutter) and visual voice mail ( Messages shutter).
To specify preferences for external numbers: 1. Open Settings shutter. 2. Press the scroll buttons ( ) until the Dialing Preferences setting is listed. 3. Press the Dialing Preferences label. 4. Press the External Numbers label. 5. Specify the type of external calls you make: If you always make local external calls, press the button opposite Dial as local call. If you always make long distance external calls, press the button opposite Dial as a long distance call and go to step 10.
Adjust Ringer Control You can only adjust the ringer control when the 5235 IP Phone is offhook. To adjust the Ringer Volume while the 5235 IP Phone is offhook: z Repeatedly press the volume control buttons located below the speaker to adjust the contrast. Press the up button ( ) to increase volume and the down button ( ) to decrease volume. Notes: z z If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. If the phone is idle, this action adjusts the contrast.
Program Message key The Message key on your 5235 IP Phone allows you to automatically place a call to your voice mail system. You can also program this key to automatically launch the 5235 IP Phone Message application: To program the Message application to automatically launch when you press the message key: 1. Open the Settings shutter. 2. Press the scroll buttons ( ) until the Message Key Configuration setting is listed. 3. Press the Message Key Configuration setting. 4.
PROGRAMING FEATURES ON YOUR KEYS Tips on programming features You can program your 5235 phone personal softkeys and programmable keys to enable features. To program your keys, use: z z Settings shutter 5235 Superkey The 5235 Superkey should only be used for programming the following features: z z z z z z z z Calculator Timed Reminder Queue Status Phonebook Callbacks Ringer Adjust Language Pickup Group For information on how to program a Superkey on your 5235 IP Phone, refer to Program a Hard Key.
You can assign the following to a softkey or a programmable Key: z z z Features: see Program a Feature key Applications: People, Messages, History, Settings, Web-browser and Conference Controller (see Program a 5235 IP Phone Application ) 5235 Phone hard key functions: Hold, Transfer/Conference, Cancel, Microphone, Analog Line, Message, Redial and Speaker (see Program a hard key ) Note: When you program a softkey, you must enable softkey programming in order for your programming to take effect.
Feature Meet Me Answer Message Waiting Indicator Softkey No No Programmable Yes Yes Emergency Call Tag Call Phonebook Speak@Ease ACD Hot Desking No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Hard keys available for programming on softkeys or programmable keys Hard Key Superkey Microphone Message Softkey Yes Yes No Redial Yes Speaker Yes Hold No Transfer/Conference No Cancel Analog Line No No Programmable Yes Yes No Yes Yes Yes Yes Yes Yes -33-
Program a feature key You use either softkeys or programmable keys to program features using the following procedure. To program a feature key: 1. If you are programming this feature on a softkey, verify that softkey programming is enabled. For more information, see Enable softkey programming. 2. Open the Settings shutter. 3. Press the scroll buttons ( ) until the My Phone Setup setting displays 4. Press the key you wish to program. A programming window with three tabs displays. 5. Press the Features tab.
Program a 5235 IP Phone application You can program a personal softkey or a programmable key on your 5235 IP Phone to automatically launch the following 5235 IP Phone applications: z z z z z People Messages History Conference Controller Web Browser To program the automatic launch of a 5235 IP Phone application: 1. 2. 3. 4. 5. 6. 7. 8. 9. Open the Settings shutter. Press the scroll buttons ( ) until the My Phone Setup setting is listed Press the My Phone Setup setting. Press the key you wish to program.
Program a hard key To program Superkey, Hold, Transfer/Conference, Cancel, Microphone, Analog Line, Message, Redial and Speaker: 1. 2. 3. 4. 5. 6. 7. 8. Open the Settings shutter. Press the scroll buttons ( ) until the My Phone Setup setting is listed. Press the My Phone Setup setting. Press the key you wish to program. A programming window with three tabs displays. Press the Hard keys tab. Press on a hard key from the list. Use the scroll buttons ( ) to display additional hard keys. Press Label.
Enable personal softkey programming When you enable personal softkey programming, the default softkeys programmed by the 3300 ICP (when it the 5235 IP Phone is idle) are no longer displayed and are not available. To enable softkey programming: 1. Open the Settings shutter. 2. Press the scroll buttons ( ) until the Personal Softkeys setting is listed. 3. Press the Personal Softkeys setting. 4. Press the checkbox for Personal Softkey in effect. 5. Press Save.
SETTING UP YOUR CONTACT LIST Use the People shutter to set up your contact list. Adding names to your contact list You can add a name to your contact list by entering it directly using the People shutter or by copying a number from a received call in the History shutter or Message Shutter. To add a name to your contact list using the People shutter: 1. Open the People shutter. 2. Press New. 3. Press the Name field 4. In the on-screen keyboard, press First Name field. 5.
Editing information in your contact list 1. Open the People shutter. 2. Locate the name you wish to edit using one of the following methods: Use the scroll buttons ( ) to scroll through the contact list. Use the alpha tab that corresponds to the first letter of your contacts last name. 3. Press the Name you wish to edit. 4. Press Edit. Note: If you wish to delete the name from your contact list, press Delete. 5. Perform the following steps: To edit the Contact name, do steps 6 through 11 and continue.
MAKING AND ANSWERING CALLS You can make a call using one of the following methods: 1. Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features On Your Keys. 2. Dial the number using the phone keys. 3. Dial a number from your contacts list, history list or messages list. Dial from your contact list To dial a contact from your contact list: 1. Open the People shutter. 2.
Answer a call Do one of the following: 1. Select the programmable line key for the ringing line that is flashing. 2. Lift the handset or press HANDSFREE ( ). 3. If the Phone shutter is open, press the line key that is flashing. End a call Do one of the following: 1. 2. 3. 4. Press the Hang Up or Cancel key ( ). Replace the handset. Press the key that you have programmed as Cancel. If you are in Handsfree mode, press the Speaker key. Redial To redial the last number that you manually dialed: 1.
Handsfree Operation To enable Handsfree Operation: z Press the speaker phone key ( ). To switch from Handsfree to Handset operation during a call: z Lift the handset. To temporarily disable/enable the microphone during Handsfree Operation: 1. Press the microphone phone key ( ) (the microphone LED is red when the microphone is disabled). 2. Press the key that you have programmed as microphone. To end a Handsfree call, do one of the following: 1. Press the speaker phone key ( ). 2.
Using the Analog line If the 5235 IP Phone is not connected to the 3300 ICP, the phone can support the Line Interface Module. In this scenario, the Splash screen is displayed. CALL HANDLING Hold To place a call on Hold: 1. Press HOLD. ( ) 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the 5235 IP Set is idle.
Transfer To Transfer an active call: 1. Press Trans/Conf command key ( ) or press the key that you have programmed to Trans/Conf. 2. Dial the number of the next party. 3. Do one of the following: a. To complete the Transfer, hang up or press the Cancel phone key ( ). b. To announce the Transfer, wait for an answer, consult, and then hang up or press the Cancel phone key ( ). c. To return to the first call before completing the transfer, press the highlighted key.
Call Forward Call Forward lets you redirect incoming calls to an alternate number when your phone is busy, when you're not answering, or all the time. PROGRAM CALL FORWARD You can create Call Forward profiles that identify where to send your incoming calls. Once you create and save a Call Forward profile, in the Settings Touch Screen, you can enable or disable it at any time. Notes: z z z The None Profile is a default profile provided by the system.
To create a Call Forward profile: 1. 2. 3. 4. 5. 6. Open the Settings shutter. Press the scroll buttons ( ) until the Call Forwarding setting is listed. Press the Call Forwarding setting. Press New. Press Profile Name. An on-screen keyboard displays. Press the appropriate keys in the on-screen keyboard to enter the profile name and press Save. This profile name identifies where your phone calls will be forwarded to. 7.
ACTIVATE CALL FORWARD To turn Call Forward on once it has been programmed: 1. 2. 3. 4. 5. Open Press Press Press Press the Settings shutter. the scroll buttons ( ) until the Call Forwarding setting is listed. the Call Forwarding setting. the appropriate Profile setting. Activate. CANCEL CALL FORWARD To cancel Call Forward: 1. 2. 3. 4. 5. Open Press Press Press Press the Settings shutter. the scroll buttons ( ) until the Call Forwarding setting is listed. the Call Forwarding setting.
USING CALL HISTORY Refresh your call history list You can browse through your logged calls using the History shutter. If the shutter label indicates you have missed calls, you can refresh your call history list to view these calls. To refresh your call history list: 1. Open the History shutter. 2. Press the tab that corresponds to the call history list that you want to refresh (For example, All, Missed, Made or Answered). 3. Press Refresh.
Display call log details 1. Open the History shutter. 2. Press the tab that contains the call logs that you want to display (For example, All, Missed, Made or Answered ). 3. Press the call log for which you require information.
USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not. If you want this feature enabled on your phone, ask your System Administrator.
ACD If your 5235 IP Set is ACD-enabled, you can log in as an agent. When there is no agent logged onto an ACD-enabled set, LOGGED OUT is displayed. To log in as an ACD agent: 1. Press the ACD key that you programmed. For more information on how to program an ACD key, see Programming Features On Your Keys. 2. Press Agent Login. 3. Enter your Agent ID, using the key pad. 4. Press Enter. The text, LOGGED OUT disappears.
Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup. To answer a call that is ringing at another extension not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station. Calculator Calculator allows the 5235 IP Phone to be used as a basic four function calculator by using the telephone keypad, display and softkeys.
Campon When you get a busy tone, you can use the Campon feature to be notified when the busy party becomes available. To Campon to a busy station: z Press the I Will Wait softkey. To retrieve a call when you hear the Campon tone: z You can use the Trade Call or Call Swap feature with the Trans/Conf hardkey or a programmable line key. Display Keys To determine what feature a key has been programmed with: 1. Press Superkey. 2. Press Display Keys.
Do Not Disturb When you enable Do Not Disturb, callers will get a busy tone, and an onscreen text message indicating that you do not wish to be disturbed. To activate or deactivate Do Not Disturb: z Press the Do Not Disturb key that you programmed. The key is highlighted when Do Not Disturb is activated and is not highlighted when Do Not Disturb is not activated. To activate Do Not Disturb from a remote extension: 1. 2. 3. 4. Lift handset. Dial the appropriate feature access code.
Direct Paging Direct Paging allows you to page a called party through the telephone speaker on that persons phone. To page a user at another extension: 1. 2. 3. 4. Lift the handset. Press the key you programmed to Direct Page. Dial the extension number. Speak to the dialed party after the tone.
Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: z z Emergency Call Routing NOT programmed Emergency Call Routing programmed Caution: Verify with your System Administrator which type of emergency number dialing you can use.
To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3. Dial your Local Emergency Number. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above. To make an Emergency Call if Emergency Call Routing is programmed: 1. Lift the handset. 2.
Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the telephone to handset mode.
Make Busy You can use the Make Busy feature to have your phone appear busy to other callers. If callers dial your phone number when Make Busy is enabled a message indicating that your line is busy is displayed on their phones. To disable Make Busy: z Press the key you programmed to Make Busy. The key illuminates when Make Busy is activated and MAKE BUSY is displayed. To disable Make Busy: z Press the key you programmed to Make Busy.
Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer. To make a Group Page: 1. Lift the handset. 2.
Speak@Ease Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Networks Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands. To dial a call using Speak@Ease: 1. Press the key you have programmed to Speak@Ease. 2. Speak the name of the person you wish to call.
Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Extension Number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances even your language preference for the display. Any changes you make to the phone while you are logged in--for example, adding a speed dial--are saved to your personal profile.
Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout. Note: This feature must be allowed by your System Administrator via the Class of Service. To remotely log out a Hot Desking phone: 1. Using the phone keys, dial the appropriate feature access code. 2. Using the phone keys, dial the Hot Desk User Extension Number that you want to log out. 3. Press the Logout command key. 4.
Phonebook Phonebook lets you locate and telephone a system user based on name, extension number, department and or location. To use Phonebook: 1. Press the Superkey. 2. Press Phonebook. 3. Note: If Phonebook is not displayed, press More to display additional Superkey features. 4. Press Options to display Name, Tel (telephone number), Dep (department), or Loc (location). 5. Move between the information fields by pressing Next Field. 6.
Reminder You can use the Reminder feature to program your 5235 IP Phone to ring and provide a message a specified time within a 24-hour period. To use Reminder: 1. Press Superkey. 2. Press Reminder. Note: If Reminder is not displayed, press More to display additional Superkey features. 3. Use the dialpad keys to enter the hour and minute for your reminder 4. Press Save. Ring Adjust You can use the Ring Adjust feature, accessed through the Superkey, to adjust the pitch and volume of your 5235 IP Phone.
Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or Telephone Company can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non-malicious call may result in fines or other penalties. To tag a malicious call: 1. Press the programmed Tag Call key while the call is in progress.
Access the Conference Controller To access the Conference Controller: 1. Open the Application shutter and press the Conference Controller label, or 2. Open the Phone shutter and press the key programmed to the Conference Controller application. Turn the conference unit on and off 1. Verify that the conference unit is connected to the 5235 IP Phone. 2. Access the Conference Controller. For more information, see Access Conference Controller. 3. Press Turn On/Turn Off.
Mute the conference unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: z Press Mute. MESSAGING Set up your mailbox Before you can use voice mail, you must first set up your mailbox. To set up your mailbox: 1. Dial the Hunt Group number provided to you by your system administrator. 2. Follow the verbal instructions to create your personal passcode and to record your name and greeting. Set up forwarding for your Voice Mail 1. 2. 3.
Log into your mailbox from your own extension Note: You can only login to your mailbox from one application at the same time. For example, if you have logged in to your mailbox from the TUI, 5140/5240 VVM or 5230 VVM, an error message is displayed when you try to login to your mailbox from the Messages shutter. To login to your mailbox from your extension: 1. Open the Messages shutter. Note: The mailbox number assigned to the prime extension of this phone is displayed.
Log into your mailbox from another extension Note: You can only login to your mailbox from one application at a time. For example, if you have logged in to your mailbox from the TUI, 5140/5240 VVM or 5230 VVM, an error message is displayed when you try to login to your mailbox from the Messages shutter. To login to your mailbox from another extension: 1. 2. 3. 4. 5. 6. 7. Open the Messages shutter. Press Connect as Guest. Press the Mailbox account number field.
Display message details To display details about a message: 1. Open the Messages shutter. 2. Login to your mailbox. 3. Press on a message in your message list. The window can display the following information about your message: Message type: new, saved, confidential, urgent or recorded Date, time and duration of message In this window, you can save, play or delete the message. You can send the voicemail to your email if the Forward to Email feature is enabled.
Dial message sender To dial the phone number of a message sender: 1. 2. 3. 4. Open the Messages shutter. Login to your mailbox. Press on a message in your message list. Press Dial. If there is no known number, the Dial button is disabled. If the number is internal, the call is dialed immediately. If the number is not internal, dialing preferences, specified in the Settings shutter, are applied. Save a message To save a message: 1. 2. 3. 4. Open the Messages shutter. Login to your mailbox.
Add a message sender to contact list To add a sender to your contact list: 1. 2. 3. 4. Open the Messages shutter. Login to your mailbox. Press on a message in your message list. Press Copy to Contacts. The contact is added to your contact list. If the contact already exists in your contact list, it is not added. Forward a message to your email address You can only forward a message to your email address if the Forward to Email feature is enabled for your system.
USING THE 5235 IP PHONE WEB BROWSER To start the Web Browser: 1. Open the Applications shutter. 2. Press the Web Browser setting. Note: You can also program the Web Browser to open via a programmed key. For more information, see Program a 5235 IP Phone application. To perform a search using the Google search engine: 1. Press the search icon ( ). 2. In the on-screen keyboard, press the appropriate letters to enter a topic of interest. For more information, refer to Using the On-Screen Keyboard. 3. Press OK.
To navigate within the Web Browser: 1. 2. 3. 4. 5. 6. 7. To leave the browser open but hidden, press . To move forward through web pages, press . To move back through web pages, press . To update the page information, press . To go to the home page, press . To stop the page loading, press . To navigate within a web page, scroll up and down or side to side using the horizontal or vertical onscreen scroll bars on the bottom and right side of the screen.
Making and Answering Calls Using the Analog key To make a call using the Analog line: 1. Lift the handset. 2. Press the key you programmed as Line Interface Module. ANALOG CALL is displayed. 3. Dial the number. Note: When you make an external call over the analog line, a prefix dialing number is not required. If your phones Line Interface Module key has the Privacy option enabled, you cannot access the analog line when another phone is using the analog line (key is solid orange).
To switch between the current call and the held call when one of the calls is using the analog line, do one of the following: z z If your current call is using the analog line, press the flashing Line key of the held call. The analog call is automatically put on hold. If your current call is using an IP line, press the highlighted Line Interface Module key. The IP line is automatically put on hold.
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