5304 IP Phone User Guide MITEL 3300 IP Communications Platform 5304 IP Phone User Guide
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents ABOUT YOUR PHONE .............................................................................................................. 1 Elements of Your Phone ............................................................................................................. 2 Ring/Message indicators............................................................................................................. 2 Function Keys ................................................................................
5304 IP Phone User Guide CALL HANDLING .................................................................................................................... 11 Hold........................................................................................................................................... 11 Transfer ..................................................................................................................................... 11 Conference .................................................
304 IP Phone User Guide Hot Desking .............................................................................................................................. 23 Hot Desk Log-In ....................................................................................................................... 23 Hot Desk Log-Out..................................................................................................................... 23 Hot Desk Remote Logout ..............................................
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5304 IP Phone User Guide ABOUT YOUR PHONE The Mitel® 5304 IP Phone is a two-line, dual port telephone that provides voice communication over an IP network. It has a back-lit liquid crystal display (LCD) screen. The 5304 IP Phone offers 8 programmable keys for one-touch feature access and one prime line key. The personal key on the bottom is always your Prime Line. The 5304 IP Phone supports Mitel Call Control (MiNet) protocols and session initiated protocols (SIP).
5304 IP Phone User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features and identifying callers. When you are using the Superkey feature, prompts and feature information appear on the display screen. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
5304 IP Phone User Guide Function Keys Your system administrator can program the following function keys on a personal key (PK): • Hold • Redial • Cancel • Transfer/Conference • Message Waiting Note: Certain features as documented in this guide will only work if the associated function key has been programmed. For example, the Conference feature makes use of the Transfer/Conference function key.
5304 IP Phone User Guide Selecting Menu Options To select menu items on the display, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *. About Feature Access Codes Use of some features requires dialing access codes. Ask your Administrator for a list of codes you should use.
5304 IP Phone User Guide CUSTOMIZING YOUR 5304 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: • Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press the programmed Superkey. 2. Press # until "Ringer Adjust?" appears. 3. Press * twice. 4. Press ( UP ) or ( DOWN ). 5. Press the programmed Superkey. Note: The handset must be in the cradle to access Ringer Adjust.
5304 IP Phone User Guide Feature Keys You can use the programmed Superkey on your phone or the Desktop Tool to program the personal keys as speed call keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. To display information about a personal key: 1. Press the programmed Superkey key. 2. Press a personal key that isn't a line key. 3. Press the programmed Superkey .
5304 IP Phone User Guide MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use the non-Prime line, press the other line key. 3. Do one of the following: • Dial the number • Press a programmed Speed Call key • Press the programmed Redial key. Answer a call Do one of the following: • Lift the handset. • Press the flashing line key and lift the handset.
5304 IP Phone User Guide Phonebook To use Phonebook: 1. Press the programmed Superkey key. 2. Press * when "Phonebook?" appears. 3. Enter the name of the desired party, as follows: • For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display. For example, if the letter C is required, press the digit 2 three times. • Use * or # to correct errors.
5304 IP Phone User Guide Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press the programmed Redial key. Redial – Saved Number To save the last number that you manually dialed: • Lift the handset, and then dial the appropriate feature access code. To redial a saved number: • Lift the handset, and then dial the appropriate feature access code.
5304 IP Phone User Guide Speed Call – Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Enter an index number between 00 and 09. 4. Dial the number to be stored. 5. Hang up.
5304 IP Phone User Guide CALL HANDLING Hold To place a call on Hold: • Press the programmed Hold key. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: • Press the flashing line key. • Dial the appropriate feature access code and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press the programmed Transfer/Conference key. 2.
5304 IP Phone User Guide Conference To form a Conference when a two–party call is already in place, or to add another party to an existing Conference: 1. Press the programmed Transfer/Conference key. 2. Dial the number of the next party. 3. Wait for an answer. 4. Press the programmed Transfer/Conference key. To leave a Conference: • Hang up or press the programmed Cancel key. Conference Split To Split a Conference and speak privately with the original party: 1.
5304 IP Phone User Guide Call Forward Call Forward lets you redirect incoming calls to an alternate number. You can select one of the following forwarding options: • Always redirects all incoming calls regardless of the state of your telephone. • B–Int redirects internal calls when your telephone is busy. • B–Ext redirects external calls when your telephone is busy. • NA–Int redirects internal calls after several rings if you don't answer.
5304 IP Phone User Guide Call Forward - Remote (I'm Here) To forward calls from a remote station to your current location: 1. Press the programmed Superkey. 2. Press # until "Call Forwarding?" appears. 3. Press *. 4. Press # until "I Am Here" appears. 5. Press *. 6. If a number is already programmed, press * twice. 7. Dial the extension of the remote station. If you make an error while dialing, use the # to backspace and correct the number. 8. Press ( DOWN ).
5304 IP Phone User Guide Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial the appropriate feature access code . 3. Hang up. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3.
5304 IP Phone User Guide 3. Press * when "Advisory Msgs?" appears. 4. Press * to turn off the message. Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up.
5304 IP Phone User Guide USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press the programmed Transfer/Conference key. 2. Dial the appropriate feature access code. 3. Dial the Account Code digits. 4. Press #. 5. Press the programmed Cancel key. Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2.
5304 IP Phone User Guide 2. Dial the directory number on which to park the call (not required if the number is programmed to a Call Park feature key). 3. To inform a user that a parked call is waiting, do one of the following: • If automatic paging is enabled, announce the call and the park retrieve digits shown on the display. • If automatic paging is disabled, press the programmed Page key, or dial the appropriate feature access code, followed by the Paging zone number (if required).
5304 IP Phone User Guide Campon To Campon to a busy station: • Press the programmed Wait feature key. To retrieve a call when you hear Campon tone: • Press the programmed Trade feature key. Do Not Disturb To activate or deactivate Do Not Disturb: • Press the programmed Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Dial the number of the station to which Do Not Disturb is to apply. 4. Hang up.
5304 IP Phone User Guide Paging To use Paging: 1. Lift handset. 2. Press the programmed Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset. To page a party: 1. Lift the handset. 2.
5304 IP Phone User Guide To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Do one of the following: • To respond to a page from your prime page group, press #. • To respond to a page from a specific page group, dial the page group directory number.
5304 IP Phone User Guide To activate Phone Lock: • Press the Phone Lock feature key or enter the Phone Lock Feature Access code. To de-activate Phone Lock: • Press the Phone Lock feature key or enter the Phone Unlock Feature Access code. • Enter your user PIN to unlock the set. Note: If a user PIN has not been assigned, enter # when prompted for the PIN to unlock the phone. Music To turn Music on and off when the phone is idle: • Press the programmed Music feature key.
5304 IP Phone User Guide To control recording, do one or all of the following: • To stop and save a recording, press the programmed Record Call key. • To stop and erase a recording, press the programmed Cancel key. Putting the call on hold saves the recording; taking the call off hold starts a new recording. Depending on system programming, hanging up, or pressing the programmed Transfer/Conference key or a DSS key, may also save the recording. To listen to a recording: 1. Lift the handset. 2.
5304 IP Phone User Guide Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the system will automatically deactivate your profile on the first phone. Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout. To remotely log out a Hot Desking phone: 1. Dial the appropriate feature access code. 2.
5304 IP Phone User Guide Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1. Press the programmed Call History feature key. The total number of missed calls is displayed in brackets ( ), the number of new missed calls is indicated with a *. 2.
5304 IP Phone User Guide Night Answer Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by system programming, you can put your phone into one of two night answer modes, Night1 or Night2. To switch your phone to Night Answer or back to Day service: 1. Lift the handset. 2.
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