silhouette Release 6.4 Mitel IP Phone Reference Guide Final May 2014 FirsTel Communications, Inc. 6000 Venice Blvd Los Angeles, CA 90034 T: 323.456.7400 F: 323.456.
Note: The information contained in this document is the property of Broadview Networks Inc. and is disclosed to you on the condition that you maintain the information strictly confidential. You are hereby warned that the information disclosed is subject to change without notice or the assumption of any liability on the part of Broadview Networks Inc. © 2009-2013 Broadview Networks Inc. All rights reserved.
Table of Contents About this Document.................................................................................................... 1 Typographical Conventions...................................................................................................... 1 Using the Phone System.............................................................................................. 3 What's New in Release 6.4.................................................................................................
Answering Second Calls.................................................................................................... Answering Call Group Calls............................................................................................... Splash Ring........................................................................................................................ Making Calls...........................................................................................................................
Switch to the Handset............................................................................................................ 64 Personalizing Phone Usage through the Web.......................................................... 65 Web Login.............................................................................................................................. 66 Web Lockout.......................................................................................................................
Sort Contact List............................................................................................................... Find a Person in Internal Contacts.................................................................................. Find an Entry in External Contacts.................................................................................. Click to Call...................................................................................................................... Multi-desking....
About this Document This document is intended for system administrators. Typographical Conventions The following typographical conventions are used in the documentation. • Bold text Indicates GUI components, such as menu items and buttons. • Italic text References titles of publications and is used for emphasis. • Monospace text Indicates paths and filenames, and is used for code.
2 About this Document
Using the Phone System This section explains your phone features and how to use them after they have been enabled through the web interface. The Mitel 5320, 5330, 5340, and 5360 IP phones provide support for all the user functionality. The phones also include Memory key label LCD display. See the following: • • • • Mitel 5320 IP Phone Mitel 5330 IP Phone Mitel 5340 IP Phone Mitel 5360 IP Phone The Mitel 5224/5324 IP Phone has the same functionality without the Memory key label LCD display.
Mitel IP Phone Reference Guide What's New in Release 6.4 Release 6.4 contains the following new features and feature enhancements: Call Waiting Tone Call Waiting Tone (CWT) provides an audible reminder to subscribers alerting them that a call is waiting to be answered on another line appearance. See Call Waiting Tone. Contact List Import Enhancements Subscribers can now manage their own personal contacts, including adding, editing, and importing.
Using Phones This section describes using the Mitel IP phones, including • • • • • • Initial Setup for Phone Service Activating Phones Answering Calls Making Calls Using Phone Features Using Headsets Using Phones 5
Mitel IP Phone Reference Guide 6 Using Phones
Mitel IP Phone Reference Guide Mitel 5304 IP Phone The Mitel 5304 IP phone has the following features: • • • • • • Nine (9) programmable keys • Two (2) Programmable keys with LEDs, which are dedicated as Line Appearance keys. • Seven (7) Programmable keys without LEDs Lamp for Messaging waiting and alerting Speaker (no microphone) Supports G.711 and G729 Sets conform to ROHS Standards Power Over Ethernet (POE) The 5304 does not support 5412, 5448 PKMs nor does it support the 5310 conference unit.
Mitel IP Phone Reference Guide Mitel 5212/5312 IP Phone The Mitel 5212/5312 IP phone has the following features: • • • • • • • • 8 Handsfree speakerphone 2-line 20-character backlit LCD display 12 multi-function memory keys with color LEDs 6 Fixed function keys 24 Memory keys Mute and Speaker keys Dedicated headset jack Wall mountable Using Phones
Mitel IP Phone Reference Guide Mitel 5224/5324 IP Phone The Mitel 5224/5324 IP phone has the following features: • • • • • • • • • LCD Key pad Softkeys 6 Fixed function keys 24 Memory keys Scroll Keys Message waiting lamp Handset Microphone Mitel 5220 IP Phone Mitel 5220 IP phone has the following features: • • • • • • • • • LCD Key pad Softkeys 8 Fixed function keys 14 Memory keys Scroll Keys Message waiting lamp Speaker Handset Using Phones 9
Mitel IP Phone Reference Guide 10 Using Phones
Mitel IP Phone Reference Guide Mitel 5320 IP Phone The Mitel 5320 IP phone has the following features: • • • • • • • • • • Handsfree speakerphone Date/Time Display 2-line 20-character backlit Information Area Display 3 pages of 8 (total 24) multi-function memory keys with color LEDs Memory key label LCD display 6 Fixed function keys Mute and Speaker keys Message Waiting Lamp Dedicated headset jack Wall mountable Using Phones 11
Mitel IP Phone Reference Guide Mitel 5330 IP Phone The Mitel 5330 IP phone has the following features: • • • • • • • • • • Handsfree speakerphone Date/Time Display 2-line 20-character backlit Information Area Display 3 pages of 8 (total 24) multi-function memory keys with color LEDs Memory key label LCD display 6 Fixed function keys Mute and Speaker keys Message Waiting Lamp Dedicated headset jack Wall mountable The Information Area Display shows information about the current telephone call (such as name
Mitel IP Phone Reference Guide Mitel 5340 IP Phone The Mitel 5340 IP phone has the following features: • • • • • • • • • • Handsfree speakerphone Date/Time Display 2-line 20-character backlit Information Area Display 3 pages of 16 (total 48) multi-function memory keys with color LEDs Memory key label LCD display 6 Fixed function keys Mute and Speaker keys Message Waiting Lamp Dedicated headset jack Wall mountable The Information Area Display shows information about the current telephone call (such as nam
Mitel IP Phone Reference Guide Mitel 5360 IP Phone The Mitel 5360 IP phone has the following features: • • • • • • • • • • Handsfree speakerphone Date/Time Display 2-line 20-character backlit Information Area Display 3 pages of 16 (total 48) multi-function memory keys with color LEDs Memory key label LCD display 6 Fixed function keys Mute and Speaker keys Message Waiting Lamp Dedicated headset jack Wall mountable The Information Area Display shows information about the current telephone call (such as nam
Mitel IP Phone Reference Guide To attach the Mitel 5310 IP conference unit, follow the instructions in the box. For Mitel 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 IP phones, you will need to program a memory key as a conference unit key in order to use the conference unit. See Programmable Memory Key Features.
Mitel IP Phone Reference Guide Using a Programmable Key Module A Programmable Key Module (PKM) provides additional memory keys to those provided on your phone. The system supports the Mitel 5412 PKM which provides an extra 12 additional memory keys and the Mitel 5448 PKM which provides an additional 48 memory keys. If required you can have up to two 5448 PKM units on one phone. The PKMs can be attached to Mitel 5224 or 5324 IP phones. To attach the PKM, follow the instructions that are provided in the box.
Mitel IP Phone Reference Guide 5610 Cordless Phone This section provides instructions on how to configure the IP DECT stand and 5610 Cordless Handsets to support SIP telephony. • • • • • • • • • • • IP DECT Stand supports up to eight handsets and three simultaneous calls Each handset can be programmed as a separate extension on the silhouette system or you can program the cordless handsets in a personal ring group to allow a group of users to answer calls to the same extension number.
Mitel IP Phone Reference Guide After installing a DECT repeater, test the signal range to ensure that the repeater has registered with the stand. Test the handset signal range by going to the limit of signal range. If the repeater has registered with the stand, the handset signal range should be approximately 50 meters (indoors) or 300 meters (outdoors) from the repeater. Repeaters can be used to extend the signal in all directions but cannot be used in a series with one another.
Mitel IP Phone Reference Guide • • • • • • • Contact directory (Maximum of 170 entries per stand) • Speed dial • Conferencing (3-party conference) • Call hang up – upon return to charging cradle • DTMF sending in call (RFC2833) Audio Features • Mute (disable microphone) • Receiver volume control • Ring tones melodies • Ringer volume • Key sounds (click, DTMF and special tones) • Low battery and out of range audible warnings • Speakerphone • Headphone jack (2.
Mitel IP Phone Reference Guide Once you have a cordless base attached to the silhouette Desk Phone you can no longer daisy chain it to another device. 3. 4. 5. 6. Plug the cradle power cord into an electrical outlet. Insert the included battery into the cordless. Place the cordless on the stand to charge it. You can register the repeater automatically or manually. • Auto Registration a. Ensure that the repeater is switched off (disconnect the power plug). b. Set the base station in registration mode.
Mitel IP Phone Reference Guide The LED on the front of the repeater flashes. If the LED flashes very quickly without interruptions, skip the next step. If the LED flashes very quickly with brief interruptions go to the next step. iv. Register the handset. A. If the base code has been changed, you must set it to “0000”. B. You must repeat the registration procedure even if the cordless unit was already registered to the base station Now the LED flashes very quickly without interruptions. b.
Mitel IP Phone Reference Guide The verification tone enables you to establish whether the silhouette cordless is working in the extended area of the repeater. This tone is audible on the activated silhouette cordless as long as the unit is connected to the repeater. To toggle the verification tone, follow this procedure: A. Switch off the repeater (disconnect the power plug). B. Switch on the repeater for 1-5 seconds and switch it off again. C. Switch it on again.
Mitel IP Phone Reference Guide Register the Handsets with the IP DECT Stand To register a handset with the IP DECT Stand (gateway), place the handset in the charging cradle. The first handset automatically registers with the IP DECT Stand after approximately 30 seconds. To register each additional handset on the same IP DECT Stand, you must first reboot the stand by pressing RESET on the rear panel of the stand. While the stand is resetting, Searching for Gateway appears in the handset display.
Mitel IP Phone Reference Guide 14. 15. 16. 17. Press Yes. Select Default Gateway Enter default gateway IP Press OK. Save? appears in the display. 18. Press Yes 19. Press Back. You are prompted to reset the gateway (stand). 20. Press Yes. 21. Press Back repeatedly to return to the main display. After several seconds, Searching for Gateway appears in the handset main display. It takes approximately 30 seconds for the stand to reset.
Mitel IP Phone Reference Guide Handset 5 IPEI: _______________________________ Handset 6 IPEI: _______________________________ Handset 7 IPEI: _______________________________ Handset 8 IPEI: _______________________________ h. Press Back to exit. 4. Launch a web browser on a PC that is connected to the local network. 5. Enter the IP address (for example http://10.10.106.235) of the IP DECT Stand (from Step 2) in the browser address field. 6.
Mitel IP Phone Reference Guide Configure Handset from the Handset Display Menu We recommend that you configure the handsets using the web configurator interface, since there are certain parameters that are only available there. However, you can perform the minimum configuration of individual handsets from the handset’s display menu as follows: 1. From idle mode, press the OK key, select Settings, and then press OK. 2. Choose Handset ID and pressOK. 3.
Mitel IP Phone Reference Guide 9. Enter the user name of the handset user using the dial pad. The user name should correspond to the user name that is assigned to the directory number on silhouette. 10. 11. 12. 13. 14. 15. 16. Press OK. Press Yes to save. Press Back repeatedly until you return to the System settings menu. Select VoIP settings and press OK. When prompted for a PIN, enter the PIN (default 0000), and then press OK. Select Accounts and press OK.
Mitel IP Phone Reference Guide 4. Enter a new 4-digit PIN. 5. Press OK. ? Save is displayed. 6. Press Yes. Reset now? is displayed. 7. Press Yes 8. Press Back repeatedly until the handset resets. 9. For future reference, record the new PIN. Configure the SIP Domain To configure the SIP domain, follow these steps: 1. Press the Volume up key on the side of the handset when it is in an idle state.
Mitel IP Phone Reference Guide 8. Under Outgoing Identity to be used for a. Assign an account to each registered handset. If you want unique outgoing identities for outgoing calls from each handset, assign a different account number to each handset. For example, assign Handset 1 with Account 1, Handset 2 with Account 2, and so forth. b. Enter the handset name that you want displayed on the called phone. c. Enter the IPEI of the handset that you recorded on page 7. d.
Mitel IP Phone Reference Guide • • • • Notes • • • • • • • 30 a silhouette desk phone to ensure you can log into the extension you have assigned to the cordless, which ensures that the extension and PIN are valid within silhouette . When rebooting the silhouette cordless handsets you need to briefly lift the handset(s) from their cradles and place them back on the cradles. On their display you should see Searching for Gateway.
Mitel IP Phone Reference Guide Initial Setup for Phone Service To set up your new phone service, follow these steps: 1. Activate your phone. See Activating Phones. 2. Perform a Quick Set-up. See Quick Set-up Activating Phones 5304 and 5212/5312 Phones To activate a phone you need • • • an extension a phone, a PIN. The administrator can provide you with an extension and an initial PIN. To activate your phone, follow these steps: 1. 2. 3. 4. Disconnect your computer from the network.
Mitel IP Phone Reference Guide 5212-5312/5224/5320-5320e/5324/5330-5330E/5340-5340e/ and 5360e Phones To activate a phone you need • • • an extension a phone, a PIN. The administrator can provide you with an extension and an initial PIN. To activate your phone, follow these steps: 1. 2. 3. 4. Disconnect your computer from the network. Plug the phone into the network. Plug the computer into the phone at the port marked PC.
Mitel IP Phone Reference Guide Answer an incoming call by picking up the handset, pressing the flashing Line Appearance, pressing ANSWER, or by pressing Speaker. Using the Handset To answer your phone using the handset, follow these steps: 1. Lift the handset, press the Line Appearance, or press Speaker. If you choose to ignore the incoming call and select a different Line Appearance, the line appearance continues to flash but the phone stops ringing. 2.
Mitel IP Phone Reference Guide Answering Second Calls A second incoming call causes three things to happen: • • • the phone rings once (only if you are using the handset a line appearance flashes the Information Area displays the number and name of the caller, if known; if the name of the caller is unknown, the Information Area displays either the phone number or "Unknown Caller" To answer a second call, choose one of the following: • Press the flashing Line Appearance.
Mitel IP Phone Reference Guide Making Calls To make a call, follow these steps: 1. Lift the handset. This will select the next available Line Appearance. You can also start dialing the number without lifting the handset. This will automatically select the next available Line Appearance and operate in speakerphone mode. 2. To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually 9) followed by the number you want to call.
Mitel IP Phone Reference Guide 3. If you place an internal call, the LCD shows the extension and name of the connected party once the call is answered. If you place an external call, the LCD shows the name of the connected party, or if the name is unknown, just the phone number. 4. To switch between two active calls, press the flashing Line Appearance. This puts the active call on hold, and activates the other call. Ending one call keeps the second call on hold.
Using Phone Features This section explains the features available from your phone. Some of these features must be pre-programmed in order to be available. To learn how to program features to keys see Program Memory Keys. Note that some feature use softkeys, which are only available on 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 and 5224/5324 phones. For 5212/5312 and 5304 phones, alternative instructions are provided. Softkeys are denoted by UPPERCASE, for example DIRECTORY.
Mitel IP Phone Reference Guide Commonly Used Features Commonly used features include • • • • • • • • • • • • Call Coverage Call Groups Call Lists Deflect Call Login Logout Monitor Groups N-way Calling Phone Directory Speaker Transfer Calls Twinned Calls Call Coverage Call Coverage specifies how unanswered calls are handled. Call Groups Incoming calls to a call group have the opportunity to be answered by any member of the call group.
Mitel IP Phone Reference Guide Only the administrator can add a call group, or change the members of an existing call group. You can be a primary or secondary member of Monitor and Pickup groups; however, SIP phones do not ring when you are a secondary member. Join and Leave Call Groups You can join and leave call groups that you are a member of if the call group has been configured to allow joining and leaving.
Mitel IP Phone Reference Guide To view the list of incoming calls received, follow these steps: 1. Press CALLS or Incoming Call List on your phone. The system displays the most recent caller's name. If the name of the caller is not known, the number is displayed. 2. 3. 4. 5. Use the Scroll keys to navigate the list. Press TIME to display the time and date of the call. Press NUMBER to display the number of the caller. Press NAME to display the name of the caller again.
Mitel IP Phone Reference Guide Deflect Call Deflect Call lets users activate Do Not Disturb during the alerting phase of a single call. Calls are immediately redirected to call coverage if active or call treatment if call coverage is not active. Once pressed, the feature key only deflects the incoming call. DND remains off. Call Group Interaction DND cannot be activated and deflect the ringing call for a group if the user cannot leave the group.
Mitel IP Phone Reference Guide The system prompts you to enter an extension. 2. Enter your extension. The system prompts you to enter your PIN. 3. Enter your PIN. 4. Press # or ENTER once you have finished entering your PIN. The system verifies that the PIN is valid and then logs you into the phone. You cannot log in or out, or activate a phone, while the phone is on an active call. If you are not logged into a phone, all calls to your extension go directly to call coverage.
Mitel IP Phone Reference Guide instead of QUIT. After you have logged out of the phone, callers to your extension will be directed to your call coverage target. If no call coverage target is set, the phone will ring until the caller hangs up. If the primary member of a Monitor Group logs out of the phone, calls to the Monitor Group will still ring any secondary phones and will redirect to the primary member’s call coverage target after the configured number of rings.
Mitel IP Phone Reference Guide • • You must be a member of a Monitor group. A Monitor group defines the user that is being monitored (primary group member) and which users can monitor calls for the primary group member (secondary group members). Only the administrator can add a Monitor group or change the members of an existing Monitor group.
Mitel IP Phone Reference Guide By putting a call on hold, either the primary group member or other Monitor phones can pick up the call. Monitor Phone Using the Monitor Phone feature, your phone can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone. The administrator will create a Monitor group in your name with the people in your list as members of the group.
Mitel IP Phone Reference Guide The n-way call is now activated. The LCD display on all parties’ phone shows “nWay Call”, where n is the number of the parties in the conference. Until CONF is pressed a second time, the first party will remain on hold and you can talk with the second party privately. By putting an n-way call on hold, the other parties can continue talking. You can use the key instead of CONF.
Mitel IP Phone Reference Guide 1. Press MENU or the Superkey. The phone displays the menu options. 2. Press DIRECTORY or Directory. The LCD displays the first name in the directory. 3. Use one of the following options to locate the person that you would like to call: • Press the number on the keypad for the appropriate first letter of the person’s last name. For example, press "5" twice for "K". • Scroll down or up to find the name you want. 4. Once the correct name is displayed, press DIAL or Redial.
Mitel IP Phone Reference Guide key. On the 5304, select a Line Appearance while the handset is on-hook. Note that since there is no handsfree microphone, this effectively mutes the call. Transfer Calls You can transfer a call from one phone to another. To transfer a call, follow these steps: 1. While on an active call, press TRANS or Transfer/Conference. The system places the call on hold, and the LCD prompts you with the "Transfer To:" message. 2.
Mitel IP Phone Reference Guide The system places the call on hold, and the LCD prompts you with the "Transfer To:" message. 2. Enter the extension of the auto attendant that your administrator has created for voicemail deposit. 3. Select the auto attendant voicemail deposit option and enter the extension of the co-worker to whom you are transferring. 4. Press TRANSFER or to complete the transfer. The LCD shows the message "Transfer Complete" for approximately five seconds before returning to an idle state.
Mitel IP Phone Reference Guide Voicemail The voicemail system provides voice messaging capabilities and various features that you can control through the web interface. If this capability is enabled and you have a voicemail box, you are presented with an extra web page, My Voicemail, on the web interface. When you log ino the web interface and select this page, you are then presented with the various features that you can manage, including greetings.
Mitel IP Phone Reference Guide Account Codes Users can enter account codes against incoming and outgoing calls to associate those calls with a particular client or account. Once entered, account codes are logged in the call records kept by your Service Pprovider and can be provided to you on request. Your administrator can enable and disable the Account Code feature for your business and specify the minimum and maximum valid account code length.
Mitel IP Phone Reference Guide Account Code Speed Entry Account code entry is accepted before a call is placed or during a call. To use this feature, it must be enabled for your business and you must have a memory key programmed with Account Code and a pre-programmed account code. See Programmable Memory Key Features. To enter a pre-programmed account code before you place a call, follow these steps: 1. Select Account Code. The LCD briefly shows the account code that has been pre-programmed. 2.
Mitel IP Phone Reference Guide Press Pickup to answer the call in speaker mode. You can also join and leave your pickup group with a Join/Leave group key or via the web interface. When you leave the group, this disables other group members from picking up your calls; however, you can still pickup other members' calls. See and Join and Leave Call Groups You cannot pick up calls to a member of your call pickup group if the call does not result in the member phone ringing.
Mitel IP Phone Reference Guide Forwarding Phones to Auto Attendant Using Forward to Auto Attendant, you can send all incoming calls to a selected auto attendant. Press the Forward to AA key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded. To use this feature, you must have a key programmed with Forward to Auto Attendant. See Programmable Memory Key Features.
Mitel IP Phone Reference Guide To use this feature, you must have a key programmed with Forward to Number. See Programmable Memory Key Features. If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See Permissions for instructions on how to view your call permissions. If you have this feature turned on when you log out of your phone all your calls will be forwarded to the number defined.
Mitel IP Phone Reference Guide Handsfree answerback Using Handsfree answerback, you can have intercom calls automatically answered so that you have a two-way speech connection. See Intercom to Co-worker. Press Handsfree answerback to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the Handsfree answerback feature is turned on.
Mitel IP Phone Reference Guide Intercom Calls Using the intercom features, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone. See Intercom to Co-worker and Intercom to Prompt. Any intercom to the subscriber lands only on the intercom device selected in the My Phones page even if that device is offline. See List of Devices.
Mitel IP Phone Reference Guide To use this feature, you must have a key programmed withIntercom to Prompt. See Programmable Memory Key Features Internal Phone Settings To configure internal phone settings (such as display brightness and contrast), select the Superkey and follow the prompts. Line Appearance Line Appearance keys are required in order to receive incoming calls and to make outgoing calls. The LED on the programmed key indicates the status of the Line Appearance.
Mitel IP Phone Reference Guide One Touch Speed Dial Using One Touch Speed Dial, you can make a call to a pre-programmed number. To use this feature, a programmable key must be programmed as a One Touch Speed Dial. See Programmable Memory Key Features. To use One Touch Speed Dial, choose one of the following: • • • Lift the handset and press One Touch Speed Dial. Press an available Line Appearance to activate the speakerphone, and then press One Touch Speed Dial.
Mitel IP Phone Reference Guide Park and Retrieve Using Park and Retrieve, you can put a call on hold at a park location so that it can be retrieved from any other phone at your business. To use this feature, a memory key must be programmed as a Park/Retrieve key. See Programmable Memory Key Features. To put a call on hold at a park location, follow this step: 1. While on an active call, select a memory key programmed with the Park/Retrieve feature. The system places the call on hold at a park location.
Mitel IP Phone Reference Guide Redial Using Redial, you can view a list of calls that were made and also redial a number in that list without using the keypad. The maximum amount of numbers in your redial list is typically ten but is dependant on your Service Provider. Since softkeys are not available on 5212/5312 and 5304 phones, you must first have one of your programmable memory keys programmed as Redial List/Dial. (See Programmable Memory Key Features.) To use Redial, follow these steps: 1.
Mitel IP Phone Reference Guide Change Ring Volume To change the ring volume on your phone, follow these steps: 1. From another phone, make a call to your extension. 2. While your phone is ringing, repeatedly press the Scroll/Arrow keys until the ring volume is at the level you want. Change Handset Volume To change the volume of the sound you hear through the handset, follow these steps: 1. Lift the handset. 2. Repeatedly press the Scroll/Arrow keys until the volume is at the level you want. 3.
Using Headsets The Mitel 5212, 5224, 5312, 5324, 5330 and 5340 IP phones support the use of specially designed headsets made by Plantronics. The following headset types are available: • • • Monaural over-the ear Binaural over-the head with voice tube Binaural over the head with noise canceling microphone Some headsets are supplied with a control switch that can be used to mute the microphone.
Mitel IP Phone Reference Guide Connect and Configure Headsets To connect the headset to the Mitel 5330/5340/5360, 5224/5324, or 5212/5312 IP phone, follow these steps: 1. Plug the headset into the headset jack on the back of the phone. 2. Remove the handset from the cradle. You can hook it over the top of the set cradle. 3. If using a Mitel 5330/5340/5360, or 5224/5324 IP Phone, press DIRECTORY, then QUIT to take the phone to an onhook (or idle) state.
Personalizing Phone Usage through the Web Using Internet Explorer 6 or later or Mozilla Firefox 1.5.0.4 or later, individual phone users can personalize their phone systems using the web administration interface. With the exception of the Login page, all of the web pages share the same layout. On each web page, you will see a header, a footer, a left pane, and a right pane. The left pane shows the choices for navigating the pages. The right pane shows the details.
Mitel IP Phone Reference Guide Web Login To log into the web administration interface, you need • • • • your extension your PIN, the Login URL a web browser (Internet Explorer 6 or later or Mozilla Firefox 1.5.0.4 or later) All of the above are all available from the administrator. To log into the web administration interface, follow these steps: 1. Type the Login URL in a web browser. 2. Type your User ID (your extension) in the Login screen.
Mitel IP Phone Reference Guide 4. Click OK on the Certificate window. 5. Click Yes on the Security Alert window. Request a New PIN If you forget your PIN, you can request that a new one be sent to you by email. To request a new PIN, follow these steps on the login page: 1. Type your User ID. 2. Click Forgot Your PIN?. A new PIN will be sent to the email address specified on your My Personal Details page. If you do not receive an email with your PIN, contact the system administrator.
Mitel IP Phone Reference Guide Error Messages With Unrestricted PINs, the Change PIN window will refresh, clear all fields, and display an error message in the following cases: • • • You enter an invalid old PIN. The error message will read, "Invalid old PIN." You enter a new PIN that does not meet the criteria. The error message will read, "New PIN is not valid according to the specified rules." The new PIN you re-typed does not match the new PIN.
Mitel IP Phone Reference Guide Unrestricted PINs When choosing a PIN, please ensure it is difficult for others to guess and that it conforms to the following rules: • • • Your PIN must contain numbers only. Your PIN must be between 4 and 10 numbers. The new PIN cannot be the same as the old PIN. Web Logout To log out of the web administration interface, click Logout in a Global Navigation menu bar from any screen in the application.
Mitel IP Phone Reference Guide 8. Choose from the following options: • To replay greeting press 1. • To save greeting press 2. • To re-record greeting press 3. • To exit without saving press *. 9. Press 2 to save the name announcement. 10. Replace the handset. 11. Click Close on the pop-up window. Set up Call Coverage To set-up Call Coverage, follow these steps: 1. Select My Call Coverage in the navigation pane. 2.
Mitel IP Phone Reference Guide These are all available from your administrator. You first need to determine the Language Selection URL. Your administrator will provide you with a Login URL. The Login URL should be of the form: https://>/webadmin/login/ Replace loginwith select_language to create the Select Language URL: https://>/webadmin/select_language/ To change your language for the web interface, follow these steps: 1.
Mitel IP Phone Reference Guide Language for Voicemail If you have a voice mail box, the language used for your access to the voice mail box will be the same as the language that was originally set (by your Administrator when creating your extension) in the Language for Phone field. Modifying the field does not change the voice mail language. If you want to change the language for your voice mail box, see Configure Language for Voicemail Retrieval language for voice mail retrieval.
Mitel IP Phone Reference Guide Record Name Announcement Callers will hear your recorded name announcement as confirmation when they use the auto attendant name directory to contact you. This records the name announcement for the auto attendant. This does not record your voicemail greeting. To record, or re-record your name announcement, follow these steps: 1. Click Personal Details in the left menu. 2. Click Record Name Announcement in the Automated Attendant Prompt section.
Mitel IP Phone Reference Guide Permissions types are displayed in a table on the vertical axis, and Business Hours on the horizontal. Only the system administrator can change permissions and business hours. Permission Types Permission types are listed below: Call Type Emergency (911) Internal International Local (external) Long Distance Operator Assisted Regional Toll Free (1-800) Toll Premium Definition Calls to the number used to report an emergency. In North America, this number is 911.
Mitel IP Phone Reference Guide • • • • • • Change User Details Configure My Phones Configure My Call Handling Configure My Call Groups Configure My Dynamic Site Configure Contacts My Personal Details Using the My Settings page, you can perform the following tasks: • • • • View and edit your personal data–see User Details Record your name announcement–see Record Name Announcement View your call permissions–see Permissions Change your PIN–see Change PIN My Phones Using the My Phones page, you can perform
Mitel IP Phone Reference Guide • • Click to Call Originator–click to designate this device as your click to call originator Logout Device–check to log out from the device. To save any changes, click Save Device Changes. The system returns Saved Sucessfully.
Mitel IP Phone Reference Guide Supported phone models include Mitel 5020, Mitel 5212, Mitel 5220/5220e, Mitel 5224, Mitel 5304, Mitel 5312, Mitel 5320/5320e, Mitel 5324, Mitel 5330/5330e, Mitel 5340/5340e, and Mitel 5360 IP phones. 3. For Mitel 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 phones, select the appropriate Page number. 4. Select the memory key that you want to program by selecting the appropriate button icon. The Program Memory Key Details page appears. 5. Complete the following fields.
Mitel IP Phone Reference Guide 3. If you are programming a Mitel 5448 PKM, select the section of keys that you want to program. The choice is Left Bank or Right Bank. 4. Select the memory key that you want to program by moving the mouse over the button and left-click. The system displays the Program Memory Key Details page. 5. Complete the following fields. See Programmable Memory Key Features. • Feature: Select the feature to be programmed. • Label: (Optional) Type in a description.
Mitel IP Phone Reference Guide Feature Description Label account code to a call before or during the call. Note: The Account Code option is not displayed if the Account Codes feature is not enabled for your business. ACD Log In/Out Use the ACD Log In/Out feature to turn ACD Log In/ Out. Activate this feature by pressing the programmed key on the phone. The default is login.
Mitel IP Phone Reference Guide Feature Directory Do Not Disturb (DND) Description Label conference unit if connected to a Mitel 5320-5320e/5330-5330e/ 5340-5340e/5360 IP phone. Assign the Directory Directory option to a memory key to access the internal directory. This is only appropriate for Mitel 5304 IP phones. Assign the DND DND option to a memory key to stop calls from going to any device you are logged into.
Mitel IP Phone Reference Guide Feature Description configured the system with auto attendants. Forward to Coworker (LED) Assign the Forward to Co-worker option to a memory key to forward all incoming calls to a co-worker. To turn the Forward to Co-worker feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled.
Mitel IP Phone Reference Guide Feature Description is lit, the feature is enabled. Forward to Prompt (LED) Assign the Forward Forward to Prompt option to a memory key to forward all incoming calls to a user defined phone number. To turn the Forward to Prompt feature on, select the associated memory key and, using the phone keypad, type in the number to which you would like to have your calls forwarded. When the memory key LED is lit, the feature is enabled.
Mitel IP Phone Reference Guide Feature Description Label Details Status Incoming Calls List N/A N/A Intercom to *** (Coworker's extension) Select a user from this list to enable the Intercom to CoWorker option. N/A Note: This option is displayed if the administrator has made it available to you. Incoming Calls List Assign the Incoming Calls List option to a memory key to allow you to see the list of recently received incoming calls to your extension.
Mitel IP Phone Reference Guide Feature Line Appearance (LED) Description Assign the Line Appearance option to a memory key to have a phone line from which you can receive calls, place calls and keep calls on hold. Note: Line Appearances on a Mitel phone are ordered bottom to top, right to left. Incoming calls will be presented on the first available Line Appearance based on the above order.
Mitel IP Phone Reference Guide Feature Description Label the other user has programmed on their phone. When you program multiple Monitor Call keys for the same Monitor group, they are ordered bottom to top, right to left. The first Monitor Call key will monitor the first call placed or received by the other user (not necessarily the first Line Appearance) and so on. Details Status Example: Number of Line Appearances programmed on the "monitored" user's phone: 4 Monitor Call keys programmed: 2 1.
Mitel IP Phone Reference Guide Feature Description Label Appearance is still in use. The second Monitor Call key is used to monitor this call. 3. A second incoming call is received on the "monitored" user's second Line Appearance while the first and fourth Line Appearances are still in use. This call is not monitored as there are only two Monitor Call keys programmed and they are both in use.
Mitel IP Phone Reference Guide Feature Description the Monitor Call entry in this table for details related to programming this option. Label Details Status Monitor Phone (LED) Assign the Monitor Phone option to a memory key to monitor another user's phone to see when their phone is active. Any key that is assigned to monitor another phone also acts as a speed-dial to that phone. Monitor phone *** (extension number of user) Select the name of N/A the user this key will be monitoring.
Mitel IP Phone Reference Guide Feature Pickup Description Label at a park location such that it can be retrieved from any other phone at your business that has a memory key configured with the Park/Retrieve option. When you are on an active call, selecting a memory key programmed with the Park/ Retrieve feature will park the call. When your phone is idle, selecting a memory key programmed with the Park/ Retrieve feature will allow you to retrieve a parked call by entering the park location.
Mitel IP Phone Reference Guide Feature Transfer / Conference Twinning on/off (LED) Unassigned Voicemail Description number displayed on the LCD display (Call lists, Redial lists, and Directory displays). This is only appropriate for Mitel 5304 IP phones. Assign the Transfer / Conference key to a phone to allow transferring and conferencing of calls. Press once to transfer a call and twice to make an nway call. This is only appropriate for Mitel 5304 IP phones.
Mitel IP Phone Reference Guide To select a Key Mapping Profile, follow these steps: 1. Click My Phones in the Navigation pane. 2. Select a Key Profile from the Current Key Profile drop-down list. User-customized key mappings remain the same when changing from one key profile to another. However, when you change to a profile where the administrator has locked the same key, the mapping is overwritten. Once overwritten, changing back to the previous key profile does not restore the customized key mapping.
Mitel IP Phone Reference Guide Print Labels Using Print Phone Labels, you can customize and print labels for the programmable buttons on the phone. 1. Click My Phones in the Navigation pane. 2. Click Print Key Labels at the bottom of the Information pane. The system opens a new window. A PDF Template file will open with templates and instructions for the phone labels. Each box has a limited space. If the label for that key exceeds the size available, a + sign will appear next to the key.
Mitel IP Phone Reference Guide You can program a telephone key (see Program Memory Keys) or use the webadmin to toggle DND. To configure call forwarding using the web admin, follow these steps: 1. In the left-hand menu, select My Call Handling. 2. From the Call Forwarding section, select from one of the following options: • None • Call Coverage, and select Call Coverage. • Auto Attendant, and select an Auto Attendant from the drop-down list. • My Co-worker, and select a Co-worker from the drop-down list.
Mitel IP Phone Reference Guide • • If the user is a primary of a monitor group, the call is immediately deflected and the other members are not able to pickup the call. If the user is a secondary of a monitor group, there is no audible alert. Exceptions The following exceptions apply: • • • Parked Call Reminder overrides DND—Phone rings when a call is parked by the user when DND is active. Call Hold Reminder overrides DND—Hold reminder in effect when user places a call on hold while DND is active.
Mitel IP Phone Reference Guide • • • Auto Attendant, and select an Auto Attendant from the drop-down list My Co-worker, and select a Co-worker from the drop-down list Another Phone Number, and enter a phone number (including "9" if it is an outside call). 2. Select how many times you want the phone to ring before going to the coverage option. 3. Click Save. To disable Call Coverage, check None and click Save.
Mitel IP Phone Reference Guide • • • View all Call Groups to which you belong. See Call Groups. View the members of Call Groups to which you belong. See Call Groups. Join and leave Call Groups. See Join and Leave Call Groups. My Voicemail If the voicemail capability is enabled and you have a voicemail box, you will be presented with an extra web page - My Voice Mail on the web interface.
Mitel IP Phone Reference Guide 3. Click Save. If this is enabled, your phone's Message Waiting lamp will be on whenever you have a phone message waiting for you. Configure Email Notification of Voice Messages To configure the system to send you an email whenever a voice message is deposited in your voice mailbox, follow these steps: 1. Click My Voice Mail in the left menu. 2. In the Receiving Voicemail section, check for Send a notification to this email address. 3.
Mitel IP Phone Reference Guide • The default configured by my administrator • My Co-worker, and select a Co-worker from the drop-down list • Call Group, and select a Call Group from the drop-down list • Auto Attendant, and select an Auto Attendant from the drop-down list 4. Click Save. Configure Language for Voicemail Retrieval To configure the language that is used when you retrieve your messages, follow these steps: 1. Select My Voicemail in the left menu. 2.
Mitel IP Phone Reference Guide My Dynamic Site If you have the dynamic site capability enabled for you, you can use the My Dynamic Site page to perform the following tasks: • • • Create a dynamic site. See Create a Dynamic Site. Release a dynamic site. See Release a Dynamic Site. View current dynamic site information. See View Dynamic Site Information.
Mitel IP Phone Reference Guide The system creates a dynamic site based on the current location of your PC. If you already have a site associated with a different location, it will be released before any new site is created. Release a Dynamic Site To release a dynamic site, follow these steps: 1. Click My Dynamic Site in the left menu. 2. Click Release Dynamic Site. The system release your dynamic site regardless of the site from which you are currently connected. It will also log you out from your phone.
Mitel IP Phone Reference Guide Personal Contacts You can manage your own (and only your own) personal contacts, including • • • • • Add Personal Contacts Add Personal Contact Address Export Personal Contacts Import Personal Contacts Sync Personal Contacts To view Personal Contacts, click Personal Contacts in the Navigation pane. Limits The maximum amount of contact data you can import is 512k.
Mitel IP Phone Reference Guide Add Personal Contact Address To add a personal contact address, follow these steps: 1. From the Personal Contacts page, click the Identifier of the contact. The system returns the Personal Contact page for that contact. 2. Click Add. The system returns the Personal Contract Address page. 3. Enter a value for Label, for example, business. 4. Enter a value for Value, in this example, an email address. 5. Click Save.
Mitel IP Phone Reference Guide 4. Click Import. Note that it may take several minutes to complete. To properly import your contacts through a CSV file, note the following: You can import 1000 Contacts maximum. The total number of contact addresses (phone numbers) cannot exceed 5000 for all Contacts. The maximum number of addresses per contact cannot exceed 50. A record consists of a contact name “Contact” and multiple addresses “Labels” and “Values” (phone numbers).
Mitel IP Phone Reference Guide displays as Clicking Contact Bill Jones expands the contact and display the list of phone numbers. Importing a CSV File Exported from Outlook Outlook supports a special Notes option that does not comply with the CSV format, and will not import into silhouette. Therefore, it must be removed by deleting the column. To import silhouette CSV format through Outlook, follow these steps: 1. Export your contacts from Outlook into a Windows CSV file. 2.
Mitel IP Phone Reference Guide 3. Save as CSV (Comma delimited) format. 4. Import into your personal contact list. silhouette only imports records containing data, even if it’s not a phone number. Example The following format displays as Clicking Contact Bill Jones expands the contact and display the list of phone numbers.
Mitel IP Phone Reference Guide You can see that the Outlook Format also includes the First and Last name as contact addresses. Sync Personal Contacts You can retrieve contacts from an online source, such as Google. You have to be logged in as a subscriber for this feature to work. To retrieve contacts from an online source, follow these steps: 1. 2. 3. 4. Click Personal Contacts in the left-hand menu. Click Sync. Enter the credentials for the 3rd party provider, if required.
Mitel IP Phone Reference Guide The system filters the list as you type your criteria. If there are multiple results, you can sort the results. See Sort Contact List. To restore the entire directory list, click Refresh. To make a phone call or send an email message, select the appropriate extension or email link from the list. Find an Entry in External Contacts To find a person, follow these steps: 1. Click External Contacts in the Navigation pane. 2. Type a Name or Phone Number in the For field.
Mitel IP Phone Reference Guide 4. Confirm that the Destination Number displayed matches the phone number you want to use. If the number is not the same, enter an alternate number. 5. Click Call. The call is initiated on your phone in speakermode. 6. When the party you are calling answers the call you can continue the call in speakermode or you can lift the handset. If your call is not answered, you have to terminate the call on your phone by lifting and replacing the handset or by pressing Speaker.
Mitel IP Phone Reference Guide Simultaneous Ringing Calls ring all terminals that you are logged into. Terminals that are offline, or are within sites for which admission control is in effect, do not ring. Any of the terminals may answer; the first to do so is connected to the caller. Your call forwarding and call coverage configuration applies to all your calls, independent of how many phones ring. Outgoing Calls You can originate a call from any terminal that you are logged into.
Mobile Webadmin Mobile Webadmin provides you with access to silhouette functions from your mobile device. Supported devices include smart phones, such as Android and iPhone, as well as tablets, such as iPad and Android Tablet. Supported operating systems include iOS and Android. Supported browsers include Native Browser, Safari and Chrome. See how to access the Mobile Webadmin. See the functionality available to you.
Mitel IP Phone Reference Guide Mobile Webadmin Access You can access the Mobile Webadmin through the same login URL and credentials as the normal Webadmin service. Ensure you include the tenant name in the URL. To stay logged in, check Keep Logged in. Click Full Site to go to the standard silhouette webadmin portal. Choose the language from the drop-down Language list. After 3 failed login attempts, you are locked out of the application.
Mitel IP Phone Reference Guide • • designate any device as the intercom recipient log out from any device Mobile Webadmin 111
Mitel IP Phone Reference Guide Designate Device as C2C Originator To designate a device as your C2C originator, follow these steps: 1. Log into the mobile webadmin. 2. Under My Phones, select C2C for the device you want to designate. Designate Intercom Recipient To designate a device as your intercom recipient, follow these steps: 1. Log into the mobile webadmin. 2. Under My Phones, select INT for the device you want to designate.
Mitel IP Phone Reference Guide You can forward your calls to • • • • call coverage. If this is a number and no option is selected below the number, 'forward to prompt' is in effect. auto attendant co-worker Number—a list of 'forward to' numbers; forward to prompt can be added as a new number To configure Call Forwarding using your mobile device, follow these steps: 1. 2. 3. 4. 5. Log into the mobile webadmin. Tap Call Forwarding. Select the appropriate coverage. Edit the appropriate field. Click OK.
Mitel IP Phone Reference Guide 2. Tap Do Not Disturb. DND is toggled to activated or deactivated depending on its current setting. Mobile Webadmin Twinning You can use the mobile webadmin to configure Twinning. To configure Twinning using your mobile device, follow these steps: 1. 2. 3. 4. Log into the mobile webadmin. Tap Twinning. Edit the Twinning Target field. Edit the Number of Simultaneous Calls to Target field. If twinning is not enabled, it does not appear on the mobile webadmin.
Mitel IP Phone Reference Guide To configure Call Coverage using your mobile device, follow these steps: 1. 2. 3. 4. 5. Log into the mobile webadmin. Tap Call Coverage. Edit the Number of Rings Before Sending Call to Call Coverage field. Edit the Call Coverage Type field. Edit the Call Coverage Destination field. If you do not enable this field, all calls go to treatment.
Glossary of Terms Auto Attendant An automated system that directs incoming calls to the appropriate extensions. ATM Asynchronous Transfer Mode. This is a protocol used for high speed data connections CallP Server Call Processing Server. This is a piece of software that provides much of the intelligence for the silhouette system Class of Service an identifier that indicates a type of telephone call. Examples of Class of Service include "Emergency (911)", "Internal", and "Long Distance".
a set of entries, which describe what action, the system should take based on the initial digits dialed (such as external call for "9") DSL Digital Subscriber Loop. This is a digital connection to a subscriber (usually high speed). DSLAM Digital Subscriber Loop Access Multiplexor. This is the device that multiplexes a set of DSL lines together. FTP File Transfer Protocol. This is a protocol to allow transfer of files (such as the software loads for IP phones) over a network.
a grouping of PRI channels used for routing information. Product DHCP Server The DHCP Server provided as part of the silhouette product PSAP Public Safety Answering Point A facility equipped and staffed to receive 911 calls PSTN Public Switched Telephone Network. PVC Private Virtual Circuit. This is a reserved part of an ATM connection. RFC Request For Comments. This is actually used to describe specifications for protocols and computer industry related issues that are now considered standard.
T1 A standard North American physical wiring interface which provides twenty four 64 kilobit/second channels for telephone calls. TCP Transmission Control Protocol. This is a layer added onto the IP protocol (shown as TCP/IP) to provide reliable communication. Telco Telephone Company.
Virtual Path Identifier. This is part of the definition of a PVC in an ATM connection. A PVC is uniquely identified by its VCI and VPI (usually written in the form ccc.ppp where ccc is the VCI and ppp is the VPI). Voicemail system a device used for storage and retrieval of subscriber's voicemail. Zone A logical entity that associates sites with dial plans and CallP servers. Zones contain route entries that determine the physical routing of outgoing calls from the system.
122 Glossary of Terms
Index 5610 cordless phone... 17 5610 cordless configure SIP domain... 28 configure from handset menu... 26 configure handsets via web interface... 24 features... 18 handset registration... 23 installation... 19 troubleshotting... 29 5610cordless registration... 22 A account code entry... 51 account code speed entry... 52 account codes... 51 add personal contact address... 101 add personal contacts... 100 auto attendant, forward phones to... 54 B C call coverage... 38 call coverage... 93 call forwarding...
Index glossary... 117 H handset volume, change... 62 handset, switch to... 64 handset, using... 33 handsfree answerback... 56 headset, mute... 64 headsets, connect and configure... 64 headsets, using... 63 hold... 56 hold notification... 56 I import personal contacts... 101 import personal contacts through Excel... 102 import personal contacts through Outlook... 103 initial setup... 31 intercom calls... 57 intercom to co-worker... 57 intercom to prompt... 57 internal contacts...
Index park and retrieve... 60 permission types... 74 permissions... 73 personal contact address add... 101 personal contacts... 100 personal contacts add... 100 export... 101 import... 101 import through Excel... 102 import through Outlook... 103 sync... 105 phone directory... 46 phone display, setting your language... 71 phone system, using... 3 phone usage, personalizing via web... 65 phone monitor... 45 phones, activating... 31 phones, using other... 15 phones using... 5 PIN change... 67 forgotten...
