MITEL 5000 COMMUNICATIONS PLATFORM (CP) MITEL 5320e/5330e/5340e USER GUIDE
NOTICE This guide is released by Mitel Networks Corporation and provides information necessary to use the 5320e/5330e/5340e IP Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
Table of Contents Chapter 1: Getting Started Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About Your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5320e/5330e IP Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5340e IP Phone Features . . . . . . . . . . . . .
Mitel 5320e/5330e/5340e User Guide Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Changing the Text Size on the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Using the Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Viewing Call History . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Placing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mitel 5320e/5330e/5340e User Guide Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Dropping Out of a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Ending a Conference and Placing all Parties on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Using Meet-Me Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Deleting Waiting Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Using Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Using Reminder Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mitel 5320e/5330e/5340e User Guide Cordless Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Cordless Headset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1 GETTING STARTED
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Getting Started Welcome The instructions in this guide are for using the Mitel 5320e/5330e/5340e Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your IP phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.
Mitel 5320e/5330e/5340e User Guide About Your IP Phone The IP Phones are full-feature, dual port phones that provide voice communication over an IP network. All phones have a 160 x 320 (pixels) liquid crystal display (LED), self-labeling programmable buttons, on-hook dialing, and a Ring/Message Indicator. For one-touch feature access, the 5320e IP Phone has 8 programmable buttons, the 5330e IP Phone has 33 programmable buttons, and the 5340e IP Phone has 42 programmable buttons.
Getting Started 5330e IP Phone 1 3 2 4 5 8 6 7 1 – Handset (see page 6) 2 – Programmable buttons (see page 8)1 3 – Display (see page 7)2 4 – Ring/Message Indicator (see page 7) 5 – Feature buttons (see page 7) 6 – Dialpad buttons (see page 8) 7 – Navigation buttons (see page 9) 8 – External Speaker (see page 9) 1. The top three buttons on the 5320e IP Phone do not have LEDs. 2. The 5320e IP Phone does not have a backlit display.
Mitel 5320e/5330e/5340e User Guide 5340e IP Phone Features The 5340e IP Phone is shown here.2 See “Phone Feature Descriptions” on page 6” for more information about the IP phone features.
Getting Started Display The display provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using features and identifying callers. When idle, the display shows user information, the system time and date, and feature button assignments. Consider the following when using the display: • The 5320e IP Phone does not have a backlit display. • You can adjust the display Contrast and Brightness levels (see page 23).
Mitel 5320e/5330e/5340e User Guide Button Action (Applications) Activates the Applications menu to perform the following options: • Call History (see page 27) • Use the conference unit (see page 13) • Program the following settings in the Settings application: o o o o o o Change the language on the display (see page 23).
Getting Started Button Action Call 2 Selects an outside line or answers a call. Intercom Answers an intercom (internal) call. Conference Places a conference call. Forward Forwards the call to the specified number. Menu Buttons (5340e IP Phones only) The 5340e IP Phone has eight dynamic menu buttons at the top of the Display that change depending on the feature and menu currently displayed. You can use the menu buttons to view and select feature options.
Mitel 5320e/5330e/5340e User Guide Phone Signals The IP Phones have several audio and visual signals to indicate feature activity. The following are a few helpful tips: • Lit or blinking buttons indicate call or feature activity. • All phone button lamps illuminate at the same time for a few seconds when the IP phone is reset or powered on. • The following actions may cause an error tone: • Pressing an invalid button combination. • Selecting a restricted feature.
Getting Started Viewing the Phone Information You can use the phone to view system or phone information. To view system information: 1. Press (Applications). 2. Press Settings, and then press About 5320e/5330e/5340e IP Phone. A screen similar to the following appears. 3. Press Close to exit the Applications menu.
Mitel 5320e/5330e/5340e User Guide Using a Headset When using a headset, press (Speaker) to connect to or disconnect from calls. The Headset icon appears when the headset is in use. You cannot use the handset or speakerphone when the IP phone is in Headset Mode. Disconnecting the headset automatically enables the handset. Note: The headset must be hearing aid compatible (HAC). S If your headset has a power-saver mode, make sure the system administrator has enabled the “Headset Connect Tone” feature.
Getting Started Using the 5310 IP Conference Unit Your IP phone can use the 5310 IP Conference Unit (shown below) for full-duplex, advanced IP conferencing. Use the Conference Controller touch screen to turn the Conference Unit on or off, to adjust the volume or to put the Conference Unit into Presentation mode. You can only run one Conference Controller session at a time. If the 5310 Conference Unit is not connected to your IP phone, the Conference Controller application is not available.
Mitel 5320e/5330e/5340e User Guide Adjusting the Conference Unit Volume The following instructions describe how to adjust the Conference Unit volume. To adjust the Conference Unit volume: • Press Volume Up or Volume Down. Muting the Conference Unit You can mute the Conference Unit so that conversation or noise near the Conference Unit cannot be heard by individuals being conferenced. To mute the Conference Unit: • Press Mute.
Getting Started Using the Line Interface Module (LIM) The LIM is an optional device that adds an analog phone line capability to your IP phone. In the event of a network failure, the IP phone can be configured to use the public switched telephone network (PSTN) to provide continued basic telephony until service in restored. The analog line can also be used for emergency calls and local calling.
Mitel 5320e/5330e/5340e User Guide Making and Answering Calls Using the Analog Button To make a call using the Analog line: 1. Lift the handset. 2. Press the button you programmed as Analog Line. ANALOG CALL appears. 3. Dial the number. Note: When you make an external call over the analog line, a prefix dialing number is not required.
Getting Started To end the current analog call when an incoming call arrives: • Press the Star button (*) to cancel. The current analog call ends and you are connected to the new caller. Making and Answering Calls Using the Failover Mode To make a call using the analog line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears. 2. Dial the number. To answer a call using the analog line during an IP connection failure: • Lift the handset. The call is answered.
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CHAPTER 2 PERSONALIZING YOUR PHONE
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Personalizing Your Phone Overview This chapter describes features you can use to personalize your IP phone. Adjusting the Viewing Angle You can tilt the IP phone stand for a better view of the buttons and display. Press tabs on both sides to release and detach unit. To adjust the viewing angle: 1. Turn the IP phone so it faces away from you. 2. Hold the base firmly, and then press the tabs on the sides of the stand to release and detach the base unit. 3.
Mitel 5320e/5330e/5340e User Guide Changing Volume Levels You can change the following volume levels: • Ringer (alerting tone) • Handset • Headset • Background music • External speaker Note: Turning the external speaker volume down to the lowest levels may prevent you from hearing the feature “warning tones” that notify you when errors occur (for example, when you enter an incorrect feature code). You must be using the feature to change the volume level.
Personalizing Your Phone Adjusting the Display Contrast and Brightness You can adjust the display Contrast and Brightness levels. (Brightness adjustment is available on models with backlit displays only.) Note: By default, the IP phone display dims to 20 percent of the maximum brightness level after 5 minutes of inactivity (no button presses or audio, including background music). If the brightness is set at the lowest level, you may not notice when the display dims.
Mitel 5320e/5330e/5340e User Guide Changing the Text Size on the Display You can control the size of the text that appears on the display for programmable buttons. This enhancement does not apply to the text size that appears on the display for the menu buttons. Text size options include: • Large text: Provides one line of basic information for the features and functions programmed for the button. Large text is enabled by default.
Personalizing Your Phone Using the Screen Saver The IP Phones include an embedded screen saver that you can configure for your display. By default the screen saver image is disabled. When your IP phone enters screen saver mode, only the IP phone’s backlight dims. All 5340e and newer 5330e IP Phones have a backlit display. 5320e IP Phones do not have a backlit display.
Mitel 5320e/5330e/5340e User Guide 3. Configure your screen saver options: a. Select one of the following screen saver timeout options: • 15 minutes • 10 minutes • 5 minutes • 1 minute b. If desired, enable the Display Image option: c. • If you enable the Display Image option, the screen saver image appears and your backlight dims when your IP phone enters screen saver mode, as specified by the screen saver timeout setting.
Personalizing Your Phone Viewing Call History You can use the Call History application to display a list of the calls that you have missed, made, and answered. The list shows your most recent 50 calls. After the 50-call limit has been reached, the oldest call record is replaced each time a new call is missed, made, or answered.
Mitel 5320e/5330e/5340e User Guide Deleting Call Records You can delete individual call records or all calls of a certain type. To delete an individual call record: 1. From the idle display, press (Applications), and then press Call History. 2. Press the button to the left of the call to display the call details 3. Press Delete Log Entry. To delete all calls by type: 1. From the idle display, press 2. Press: (Applications), and then press Call History.
Personalizing Your Phone Cutomizing Your Contact List You can use the People application on the 5340e IP Phone to add, delete, and edit contact names and numbers. You can also dial anyone on your contact list from the People application. The People window displays up to eight contacts per page, ordered alphabetically by last name. The People application is not supported on the 5320e and 5330e IP Phones.
Mitel 5320e/5330e/5340e User Guide Dialing from Your Contact List You can dial a phone number associated with a contact name in your People application list. To dial a contact from your People application list on your 5340e IP Phone: 1. From the idle display, press 2. Use the navigation buttons to page through the contact list and select the desired name. 3. Dial the contact name using one of the following methods: 4. (Applications), and then press People. • Select a contact name and press Dial.
Personalizing Your Phone Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 83) and Station Speed Dial (see page 48). The following are guidelines when entering dialpad characters: • Press (Message) to switch from Alpha Mode to Numeric Mode. The button stays lit in Alpha Mode and is off in Numeric Mode. • Press • Press • In Numeric Mode, press # for a hyphen (-).
Mitel 5320e/5330e/5340e User Guide 6. Press 3. 7. Press 1. 8. Press (Speaker), #, or lift the handset to save the entry. The following tables show the dialpad characters for the Canadian French and Mexican Spanish languages. Dialpad Characters — Canadian French Number of Times Dialpad Button is Pressed Button 1 1 : 2 3 4 5 6 7 8 9 10 11 12 13 14 15 - / , .
Personalizing Your Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. The new button assignments are self labeled, which means the button labels automatically appear on the Display when the buttons are programmed. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes” and “Default Feature Codes” on page 34 for code lists.
Mitel 5320e/5330e/5340e User Guide Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference.
Personalizing Your Phone Feature Page Code ACD Agent – Log In/Out 89 328 ACD Agent – Log Out 89 327 ACD Agent – Wrap-up Terminate 90 329 Activate Door Relay 40 332 Agent Help – Reject 91 376 Agent Help – Request 91 375 Answer Ringing Call 43 351 Automatic IC Access – On/Off 43 361 Automatic Trunk Access – On/Off 43 360 Automatic Trunk Answer 44 350 Background Music – On/Off 38 313 Barge-In 93 386 Call Forward – All Calls 59 355 Call Forward – If Busy 59 357 Call
Mitel 5320e/5330e/5340e User Guide Feature Page Code Headset – On/Off 12 317 Hold – Individual 56 336 Hold – System 56 335 Hookflash (Recall in Europe) 56 330 Hot Desk On/Off 71 348 Hunt Group – Remove 91 322 Hunt Group – Remove/Replace 91 324 Hunt Group – Replace 91 323 Display Contrast Control 23 303 Message – Cancel Left Message 82 366 Message – Delete Message 82 368 Message – Leave Inter-station Message 81 367 Message – View Messages 82 365 Microphone Mute – On
Personalizing Your Phone Feature Page Code System Forward – Off 59 353 System Forward – On 59 352 System Forward – On/Off 59 354 System Speed Dial 48 381 Switch Keymap 39 399 Transfer To Hold 57 346 Transfer To Ring 57 345 View Programmable Button Assignments 38 396 New Code (Sheet 4 of 4) 37
Mitel 5320e/5330e/5340e User Guide Listening to Background Music If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational conference calls) through the external speaker. To turn on or turn off background music: • Dial 313 (on/off). BACKGROUND MUSIC ON (or OFF) appears. Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: 1. With the handset on-hook, dial 396.
Personalizing Your Phone Resetting the IP Phone to the Default Settings Resetting the IP phone to the default settings does the following: • Returns all volume settings to the default levels. See “Changing Volume Levels” on page 22. • Cancels Background Music. See “Listening to Background Music” on page 38. • Cancels Callback (queue) requests. See “Requesting a Callback (Queuing the Phone)” on page 46. • Restores Handsfree Mode. “Using Handsfree Mode” on page 55. • Cancels Manual Call Forwarding.
Mitel 5320e/5330e/5340e User Guide Activating Door Relay If the Activate Door Relay feature is enabled, you can unlock a door (i.e., “buzz” it open) through your IP phone. You can enter the Activate Door Relay feature code while idle or while on a call. This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up.
CHAPTER 3 ANSWERING AND PLACING CALLS
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Answering and Placing Calls Overview The following instructions describe how to answer and place internal and external calls and how to use related features. Note: By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the Call Key buttons. Answering Calls Your IP phone may be preset to automatically answer incoming internal calls in Handsfree Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on page 55.
Mitel 5320e/5330e/5340e User Guide Redirecting Calls You can redirect calls to another extension or external number. If you have a 5340e IP Phone, you can use the menu buttons to redirect calls to the following destinations: • SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox to use this destination. • IC CALL TO DND: Places your IP phone in DND Mode and blocks the call. See “Using DoNot-Disturb (DND)” on page 83.
Answering and Placing Calls Placing Calls The following instructions describe how to place calls and related features. Placing Emergency Calls WARNING:CONTACT YOUR SYSTEM ADMINISTRATOR AND YOUR LOCAL MITEL PROVIDER FOR IMPORTANT INFORMATION ABOUT DIALING EMERGENCY SERVICES BEFORE USING YOUR IP PHONE. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).
Mitel 5320e/5330e/5340e User Guide Placing Internal Calls Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your IP phone. Contact your system administrator for a list of extension numbers. To place an internal call: With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press (Hold) to move the cursor backward, deleting the last digits entered.
Answering and Placing Calls Placing External Calls The following sections describe features used when placing external calls. To place an external call: 1. Press the Outgoing button, an unlit Call Key button, or enter the Outgoing Call access code (8 is the default code). 2. Dial the number. S Note: If you cannot place an external call because all outgoing lines are busy, you can request a callback, which prompts the system to contact you when a line becomes available.
Mitel 5320e/5330e/5340e User Guide Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your IP phone (Station Speed Dial). Using System Speed Dial Your system administrator assigns System Speed Dial location numbers, which are available to anyone in the system. Contact your system administrator for more information. To view or dial System Speed-Dial numbers: 1. Dial 381.
Answering and Placing Calls Dialing Station Speed-Dial Numbers To dial a Station Speed-Dial number: Do one of the following: • Dial 382, and then enter the Station Speed Dial bin (0 to 9). The system dials the number. • Press (Up) or (Down) to scroll through the speed-dial bins, and then press # to select the bin and dial the number. Note: You can also program buttons to dial Station Speed-Dial numbers. See “Assigning Speed-Dial Numbers to Programmable Buttons” on page 49.
Mitel 5320e/5330e/5340e User Guide 4. Do one of the following: • Press (Up) or (Down) to scroll through the speed-dial bin. • Enter the speed-dial bin (0 to 9), or select the menu button designation from the display (5340e IP Phones only). To program a System Speed-Dial button: 50 1. With the handset on-hook, dial 397. PRESS THE BUTTON TO PROGRAM appears. 2. Press the feature button that you want to program as a speed-dial button. 3. Dial 381. 4.
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: • Intercom: Find and dial internal numbers. • Outside: Find and dial external numbers listed in the company directory.
Mitel 5320e/5330e/5340e User Guide • 3 for the Feature directory. • The Directory menu button (IC, OUTSIDE, or FEATURE—5340e IP Phones only). 2. Press the dialpad buttons to enter (up to 20) characters. See the table on page 51 for dialpad button character descriptions. 3. Press (Up) or (Down) or the >> (Next) or << (Previous) menu buttons (5340e IP Phones only) to scroll through the entries. Note: The IC directory may display two similar entries, one without an asterisk and one with an asterisk.
CHAPTER 4 CALL FEATURES
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Call Features Overview The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. Note: The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). S You cannot use Handsfree Mode if you are using a headset, or if you have more than one phone assigned to an extension number. To use Handsfree Mode: With the handset on-hook, dial 319. HANDSFREE MODE ON appears.
Mitel 5320e/5330e/5340e User Guide Placing Calls On Hold You can place calls on either Individual Hold or System Hold. • Individual Hold: Places an internal or external call on hold at your IP phone. • System Hold: Places an external call on hold in the system. You can then pick up the call from any phone that indicates a flashing Call button for the call, including the IP phone that placed it on hold. To place a call on Individual Hold: 1. Press (Hold). ENTER EXTENSION NUMBER appears. 2.
Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 63 for more information. Transferring Calls to Other Extensions To transfer a call to another extension: 1. While on the call, press 2. Do one of the following: (Transfer), and then enter the extension number. • Wait for an answer, announce the call, and then hang up.
Mitel 5320e/5330e/5340e User Guide Viewing Your System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time. To display your user information and the date and time: • Press (Special), and then dial 300. Viewing Caller ID Information If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears.
Call Features To use Manual Call Forwarding: 1. Press the Fwd All button (5320e/5330e IP Phone) or Forward button followed by the menu button designation (5340e IP Phone), or dial the Manual Call Forwarding feature code from the previous table. ENTER FORWARD DEST appears. 2. Enter the extension number, or press the Outgoing button or the Outside menu button (5340e IP Phones only), and then dial the telephone number.
Mitel 5320e/5330e/5340e User Guide Using Dynamic Extension Express When you enable Dynamic Extension Express (DEE) on your IP phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension.
Call Features Check with your system administrator to see which routing type has been programmed for you. Your administrator can modify these routing types by adding or removing routing steps, adding or removing destinations, and changing the ring timers, if required. To ensure that calls are routed correctly to your mobile and home phones, inform your system administrator if either of these phone numbers change.
Mitel 5320e/5330e/5340e User Guide Note: If you enter the handoff feature code (388) and the display shows NO CALL TO HANDOFF, the call cannot be handed off (see page 111). S If your phone has a button programmed for the Handoff feature, then the button will light if there is a call available to pull. To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension.
Call Features Placing Ad Hoc Conference Calls You can place a Ad Hoc1 conference call with up to three internal or external parties (for a total of four parties, including yourself). To place a conference call: 1. While on the first call, press the Conference button to place the call on hold. CALL NEXT PARTY TO CNF appears. 2. Place a call to the next conference party (for external calls, press the Outgoing button or the Outgoing Call access code [8 is the default code], and then dial the number). 3.
Mitel 5320e/5330e/5340e User Guide Dropping Out of a Conference You can drop out of a conference and return to the conference later. To drop out of a conference: • Press the Conference button or (Hold), and then hang up. ENTER EXTENSION NUMBER appears. This removes you from the conference but leaves the other parties connected. To return to the conference: • Press the flashing Call Key button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference.
Call Features Using Meet-Me Conferencing The Meet-Me Conferencing feature allows up to eight internal and/or external callers to dial into a conference instead of being manually added by an internal user, as is the case when using the system’s traditional “ad hoc” conferencing method. (See page 63 for details on using the traditional Ad Hoc Conferencing method.
Mitel 5320e/5330e/5340e User Guide To set up a Meet-Me Conference using a system-generated access code: 1. Generate a Meet-Me Conference access code through the Configuration Assistant application (see page 74). 2. Tell all intended conference participants to call the Conference Assistant at an agreed-upon time and use the system-generated number as the access code to join the conference. 3. Follow the instructions for “Joining a Meet-Me Conference“ on page 66.
Call Features Putting a Meet-Me Conference on Hold You can put a conference on hold at your phone (the other parties remain connected) and then later return to the conference. To put a Meet-Me Conference on Hold: During the conference, press the Hold button. To return to the Meet-Me Conference: • Lift the handset or press the Speaker button, and then press the Hold button. Transferring a Meet-Me Conference You can remove yourself from a conference and transfer it to another party.
Mitel 5320e/5330e/5340e User Guide Using Record-A-Call You can use Record-A-Call to record an ongoing call as a mailbox message.2 You can then retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the other party hangs up, so you can add to the recorded call with your own message. Note: Record-A-Call is not supported on peer-to-peer (P2P) calls. Contact your system administrator for more information. To use Record-A-Call: 1.
Call Features Using Call Logging Your call logs are records of your most recent missed, received, and dialed calls. A maximum of 20 entries are stored in each call log.3 You can use Call Logging to: • View recent call activity. • View caller ID information. • Return or redial calls. To use Call Logging: 1. Dial 333 or the LOGS menu button (5340e IP Phones only). 2. Select one of the following options: 3. • Press 1 (MISS) or the MISSED CALLS menu button (5340e IP Phones only) for missed calls.
Mitel 5320e/5330e/5340e User Guide Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator. You can use programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensions). Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons).
Call Features Using Hot Desking The Hot Desking feature allows users to share phones or temporarily move to other phones and yet maintain their personal identity and preferred phone configuration settings. If your administrator has set you up with a Hot Desking Profile, you can log on to any Hot Deskenabled base phone using the Hot Desk feature code (default is 348), your assigned Hot Desk Profile extension number, and your assigned Hot Desk Profile passcode.
Mitel 5320e/5330e/5340e User Guide Using the Configuration Assistant If Configuration Assistant is enabled for your system, you can access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options: • Dynamic Extension Express (see page 76) • DND (see page 73) • Manual Call Forwarding (see page 74) • Meet-Me Conferencing (see page 74) Note: You need a Configuration Assistant extension number to use this feature.
Call Features 3. • If calling from someone else’s main desktop phone that is designated as a Configuration Assistant user, press the Star button (*), and then enter your extension number. • If calling from a phone that is not designated as a Configuration Assistant user, enter your extension number. • If transferred to the Configuration Assistant or if calling the Configuration Assistant from outside the system, enter your extension number. Enter your station passcode, and then press #.
Mitel 5320e/5330e/5340e User Guide sistant first states whether DND is currently enabled or not (for example, “Do-Not-Disturb is currently disabled”), and then offers the following DND functions: 3. • Enable (only if DND is disabled) • Disable (only if DND is enabled) Hang up, or press the Star button (*) to return to the main menu. Changing the Manual Call Forwarding Settings See “Manual Call Forwarding” on page 58 for more information about Manual Call Forwarding.
Call Features To delete an existing Meet-Me Conference access code: 1. Access Configuration Assistant as described in your existing phone user guide. 2. Follow the voice prompts to select the conference option, and then select the option to delete an existing conference access code. Configuration Assistant prompts you for the access code you wish to delete. 3. Enter the access code, and then press #.
Mitel 5320e/5330e/5340e User Guide Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features. See page 72 for using Configuration Assistant.
Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 83 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your station passcode followed by #. See page 72 for details on setting up a passcode for your extension. 5.
Mitel 5320e/5330e/5340e User Guide To turn off Call Forwarding using Remote Programming: • Dial 355, and then hang up. Changing Your Station Passcode You can use Remote Programming to change the station (phone) passcode. See page 72 for details on setting up a passcode for your extension. To change your station passcode using Remote Programming: 1. 78 Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code.
CHAPTER 5 MESSAGES
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Messages Overview This section describes the following system messaging features: • Inter-station messages: Inter-station messages are alerts sent to your IP phone by other internal parties, notifying you to contact the party who left the message. The (Message) button and Message/Ring Indicator flash to notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.
Mitel 5320e/5330e/5340e User Guide Viewing and Responding to Messages When you have waiting messages, the (Message) button and Message/Ring Indicator flash and the display shows the number of waiting messages. Note: If your handset or speakerphone is off-hook when you view an inter-station message, you automatically call the party who left the message. The display shows new messages as follows: • Inter-station messages sent by other internal parties are indicated by the party’s programmed user name.
Messages Using Do-Not-Disturb (DND) You can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message” column for reference.
Mitel 5320e/5330e/5340e User Guide Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder messages. If your system administrator changes your Reminder messages, you can record the new messages in the “New Message” column for reference.
Messages Paging Other System Users You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combination of extensions and external paging equipment. Contact your system administrator for page zone information. You can use the following table to save the page zone information for future reference.
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CHAPTER 6 HUNT GROUPS
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Hunt Groups Overview Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. Hunt groups types are either “UCD” or “ACD.” • UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt group to receive calls.
Mitel 5320e/5330e/5340e User Guide Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT LOGGED OUT OF ALL ACDS. • Dial 327 to log out of one hunt group at a time. If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF HUNT GROUP .
Hunt Groups Other Hunt Group Features The following features can be used by ACD or UCD hunt groups. Requesting Agent Help You can use Agent Help to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can join the call or reject the request. Note: Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system administrator for more information. To use Agent Help: 1.
Mitel 5320e/5330e/5340e User Guide Hunt Group Supervisor Features The following features can be used by hunt group supervisors only. Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls. To accept an Agent Help request: • Answer as usual. Your microphone is automatically muted. To reject an Agent Help request: • Dial 376 or press the REJECT HELP menu button (5340e IP Phones only). AGENT HELP REJECTED appears.
Hunt Groups Using Barge-In While monitoring a hunt group call, you can use Barge-In to join the call. To monitor and/or barge in on a call: 1. To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. 2. Dial the extension number (or press the lit station speed-dial or PKM button) of the station to be monitored.
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CHAPTER 7 CORDLESS DEVICES
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Cordless Devices Overview Note: The cordless devices are supported by the 5330e/5340e IP Phones only. The 5320e IP Phone does not support a cordless module or cordless devices. You can use the cordless handset and cordless headset to move around within your office or adjacent offices. The cordless headset and handset are optional accessories, ordered separately. For more information, contact your system administrator or local Mitel provider.
Mitel 5320e/5330e/5340e User Guide Cordless Module The cordless module is shown here. Caution: Phone Damage Hazard. Attempting to remove the back plate on the IP phone to install the cordless module before disconnecting the IP phone power supply may damage the IP phone. For information about installing the cordless module, refer to the installation documentation that is shipped with the unit.
Cordless Devices Handset and Headset Combinations The following combinations of corded and cordless headset and handset are supported on the 5330e/5340e IP Phone: • Corded handset only • Corded handset and corded headset • Cordless handset only • Cordless handset and cordless headset • Corded handset and cordless headset • Corded headset and cordless handset Pairing the Cordless Module and Devices Before using the cordless handset or headset, each device must establish communication with the co
Mitel 5320e/5330e/5340e User Guide 3. Press Unpair this Device. If the device is in use, an error message appears. Otherwise, the device is unpaired, removed from the display, and can no longer be used to interact with the IP phone. 4. Press Close. The cordless module has a blue LED that indicates the current status of the module. The handset is blinking, when the LED is on and off for an equal amount of time.
Cordless Devices Low Battery Level When the battery of a cordless device reaches a near-critical level, the IP phone displays a warning. Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call. To continue with a call while charging the cordless device, switch to speakerphone and then cradle the cordless device.
Mitel 5320e/5330e/5340e User Guide Answering Calls The following instructions describe how to answer a call. To answer a call: Do one of the following: • Lift the cordless handset. • If the handset is already out of the cradle, press the hookswitch button on the handset. Hanging Up If you are out of range for more than 10 seconds, any call that is in progress is dropped and not recovered. To hang up: Do one of the following: • Replace the cordless handset in the cradle.
Cordless Devices Note: It is normal for the handset LED to cycle between blinking and solid as battery charge is maintained. Cordless Headset The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk, while adding the convenience of hands-free operation. When not in use, the cordless headset sits in the headset charging cradle. For more information on alerting tones and LEDs, see “Alerting Tones and LEDs” on page 100.
Mitel 5320e/5330e/5340e User Guide Hanging Up If you are out of range for more than 10 seconds, any call that is in progress is dropped and not recovered. To hang up: Do one of the following: • Replace the cordless headset in the cradle. • If the headset is already out of the cradle, press the hookswitch button on the headset.
Cordless Devices For information about programming feature keys, see page 38. Note: When the pairing button on the Cordless Module is pressed, or when the battery level of a cordless accessory is critically low, the IP phone will automatically open the Cordless Devices Application. Viewing Cordless Module Information You can use the Cordless Module Application to view protocol, firmware, and hardware information about the module. To view cordless module information: 1.
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CHAPTER 8 TROUBLESHOOTING
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Troubleshooting Overview The following sections can help you solve problems that you may be experiencing with your IP phone. Troubleshooting topics include: • Contact Information: Information about system administrator contacts. • Error Messages: Error messages and descriptions. • Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying phone features.
Mitel 5320e/5330e/5340e User Guide Error Messages The following error messages may appear when using your IP phone. Message 110 Reason CANNOT ACCESS FEATURE The feature is enabled but other feature-related conditions were not met. Make sure that all feature-related conditions are met and retry. CANNOT ACCESS RESERVED FEATURE Your system does not support the feature. Contact your system administrator for more information. INVALID FEATURE CODE The feature code entered does not exist.
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. Note: You can often correct problems that you may be experiencing by resetting the IP phone to the default settings. See “Resetting the IP Phone to the Default Settings” on page 39. Problem The IP phone is not working properly. Possible Solution Contact your system administrator. I cannot use one or more of the features The feature may not be enabled.
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Index Index NUMERICS 5310 IP Conference Unit, using 13 5320e/5330e IP Phone Features 4 5340e IP Phone Features 6 A About Your IP Phone 4 About Your Phone 4 Account Codes, using 52 ACD Hunt Group Wrap-Up Timer, stopping 90 ACD Hunt Groups logging in 89 logging out 90 Agent Help accepting or rejecting 92 requesting 91 Agent Help Calls, accepting or rejecting 92 Agent Help, requesting 91 Agent, ACD hunt group 89 Alerting Tones and LEDs 100 Angle adjusting 21 viewing 21 Audio Problems 111 Automatic Access, us
Mitel 5320e/5330e/5340e User Guide dropping out of 64 ending 64 placing 63 transferring 63 Conference Controller Application, accessing/ exiting 13 Conference Party, adding 63 Conference Unit On and Off, turning 13 Conference Unit Volume, adjusting 14 Conference Unit, muting 14 Conference Unit, presentation mode, placing 14 Conference, transferring 63 Configuration Assistant 72 accessing 72 using 72 Contact Information 109 Contact List adding names 29 cutomizing 29 dialing 30 eidting 29 Cordless Device as
Index H L Handoff - Push/Pull, using 61 Handset 6 off-hook 10 off-hook, on-hook 10 on-hook 10 Handset and Headset Combinations 99 Handsfree Mode overriding 55 using 55 Handsfree Mode, using 55 Hang Up 102, 104 Hanging Up 104 Headset, using 12 Hold Individual 56 System 56 Hookflash, entering 56 Hunt Group Calls diverting 91 stealing 92 Hunt Group Supervisor Features 92 Hunt Groups accepting or rejecting Agent Help 92 Agent Help, requesting 91 agent IDs 89 Automatic Call Distribution (ACD) 89 Barge-In, usi
Mitel 5320e/5330e/5340e User Guide enabling or disabling 85 other system users 85 using 85 Paging Feature, enabling or disabling 85 Passcode, Remote Programming changing 78 entering 72 People contact list adding names 29 customizing 29 dialing 30 editing 29 Phone 5320e IP Phone 4 5330e IP Phone 4 5340e IP Phone 6 angle, viewing, changing 21 blank display 3 changing volume levels 22 comfort and safety 10 default settings, returning to 39 error tones 10 feature descriptions 6 features dialpad buttons 8 featu
Index dialing 49 storing 48 System forwarding 59 Hold 56 information 13 information, displaying 58 time and date, setting 111 System Forwarding 59 System Information, viewing 58 System Speed Dial, using 48 T Text Size on the Display, changing 24 Time and Date, system 111 Tips comfort and safety 10 troubleshooting 111 Tones and LEDs, alerting 100 Transferring Calls 57 transferring 57 V Voice Mail User Guides 81 Voice Messages deleting 82 leaving 81 listening to 82 Volume Levels 22 Volume Levels, changing
