MiVoice Business MiVOICE 5320e IP PHONE USER GUIDE
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). Mitel makes no warranty of any kind with regards to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries.
Table of Contents About Your Phone ........................................................................................................ 1 Elements of Your Phone............................................................................................................ 2 Ring/Message Indicators ........................................................................................................... 3 For Users on Resilient Mitel Communications Director (MCD) ICP Systems............................
MiVoice 5320e IP Phone User Guide Enable PC Connectivity ........................................................................................................... 15 Programming Features on Your Keys ........................................................................ 17 Tips on Programming Features ............................................................................................... 17 Features available for programming on programmable keys ................................................
MiVoice 5320e IP Phone User Guide Using Other Features ................................................................................................. 31 Account Codes ........................................................................................................................ 31 ACD ......................................................................................................................................... 31 Attendant Call Hold - Remote Retrieve...................................
MiVoice 5320e IP Phone User Guide Messaging - Cancel Callback .................................................................................................. 46 Messaging - Cancel All Callbacks ........................................................................................... 47 Music ....................................................................................................................................... 47 Night Answer .............................................................
MiVoice 5320e IP Phone User Guide About Your Phone The Mitel® 5320e IP Phone is full-feature, dual port, dual mode enterprise-class applications phone that provides voice communication over an IP network. It features a large graphics display (160 x 320) wideband audio and self-labeling keys. The 5320e IP Phone offers seven programmable multi-function keys for one-touch feature access.
Mitel 5320e IP Phone User Guide Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
5320e IP Phone – User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient Mitel Communications Director (MCD) ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary MCD system.
Mitel 5320e IP Phone User Guide Tips for Your Comfort and Safety Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your Hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
5320e IP Phone – User Guide Using Your Default Phone Window and Keys The 5320e IP Phone’s default phone window and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. Press the Menu to access your phone’s applications and settings. You can then program your phone’s key settings. See Using Your Phone Applications.
Mitel 5320e IP Phone User Guide 5320e IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5320e provides three softkeys. 2) Programmable Keys Launch specific call control features. Use the Settings application or the UC Express application to program these keys.
5320e IP Phone – User Guide About Your Phone Applications Your 5320e IP Phone provides applications that simplify the use of your phone. To open the Applications window, press the Menu key. The menu home window gives the current status of your phone’s applications. To open an application, press the key beside the application name: Call Forwarding: Use the Call Forwarding application to quickly set Call Forward Always and to create Call Forward profiles that identify where to send your incoming calls.
Mitel 5320e IP Phone User Guide Screen Saver: Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display. Audio Feedback: This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting.
5320e IP Phone – User Guide Type of call: Transfer (Tsf.) or Conference (Conf.) Time and date of log Duration of call in hours:minutes:seconds (for Made and Answered logs). 5. Do one of the following: If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. If an outgoing prefix is required to access an external trunk, you must add the digit(s). Press Dial to call the number. Press Press Close to return to the previous list.
Mitel 5320e IP Phone User Guide Getting Help To access the 5320e IP Phone help and documentation: 1. Press the Menu key. 2. Press Help. You have the following options: Press Launch PC Help to display http://edocs.mitel.com. Press Key Icons or Quick Help. Press option. or at the bottom of the set to view items for the selected help 3. Press Close. Tips for Setting up Your Phone After you receive your 5320e IP Phone, use the options in the Settings application to customize your phone.
5320e IP Phone – User Guide Customizing Your Phone Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per-phone basis. When this is in effect, the system administrator sets the settings for Programmable Keys and you cannot change them. Using the Dial Pad to Enter Information You can use the standard dial pad keys 0-9, and * and # to enter a name and or number for applications and features.
Mitel 5320e IP Phone User Guide Using the On-Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter name/number information, press Keyboard to display the on-screen keyboard. 2. Press Next Page and Previous Page to navigate to the set of characters needed for your input. 3. Repeatedly press the key next to the character you want to enter until that character is highlighted.
5320e IP Phone – User Guide Specify Display Brightness and Contrast Note: Brightness adjustment on a 5320e IP Phone is available on models with backlit displays only. To adjust the display brightness and contrast using the Settings application: 1. Press the blue Menu key . 2. Press Settings. 3. Press Brightness and Contrast. 4. Press the Brightness and Contrast keys to adjust the brightness and contrast of your screen. 5. Press Save.
Mitel 5320e IP Phone User Guide Specify Text Size To specify the text size that displays on the phone: 1. Press Menu key. 2. Press Settings. 3. Press Text Size. 4. Select Large Text or Small Text. 5. Press Save. Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press Menu key. 2. Press Settings. 3. Press Call Notification. 4. Press the appropriate options to identify when you want the Phone window to display.
5320e IP Phone – User Guide 7. Press Superkey. Note: Adjusting ringer volume also adjusts cordless headset/handset ringer tone. To adjust the Ringer Volume while the phone is ringing: Press (UP) or (DOWN). Notes: If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. If the phone is idle, this action adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1. Press Superkey (must be programmed to a key). 2.
Mitel 5320e IP Phone User Guide 3. Press PC Connectivity. 4. Press the checkbox Enable. 5. Press Save. Note: You can use UC Express for easy PC-based programming of the labels on your phone. For more information on setting up the UC Express Application, see the Unified Communicator Express User’s Guide on http://edocs.mitel.com.
5320e IP Phone – User Guide Programming Features on Your Keys Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: Settings application Unified Communicator Express application You can assign the following to a programmable Key: Features and Fixed function keys: see Program Feature Keys Using the Setting Application.
Mitel 5320e IP Phone User Guide Feature Default Label Do Not Disturb DND Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History Call Hist Call Park Call Park Call Park Retrieve Park Retrieve Group Listen Grp Listen Superkey Superkey Redial Redial Speaker Speaker Message Message Hold Hold Transfer/Conference Tran
5320e IP Phone – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Menu key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. 5. If applications are displayed, press View Features. 6. Use the Page Navigation keys to move through the features list. 7. Select the desired feature or fixed function key from the list. A default label is automatically assigned to the key. 8.
Mitel 5320e IP Phone User Guide 3. Press Programmable Keys. 4. Press the key you wish to program. If it’s already programmed, press Clear Key. 5. Press Speed Call. 6. Press Edit Info and enter the label for the Speed Call. 7. Press Save. 8. Press Edit Number and enter the phone number for the Speed Call: The maximum length is 26 characters. 0-9, # and *. Pause and Flash are not allowed. You can use dial pad to enter the number. 9. Press Save, and then press Save again. 10.
5320e IP Phone – User Guide Making and Answering Calls You can make a call using one of the following methods: Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features on Your Keys. Dial the number using the dialpad. Use Phone Book (see Phone Book below). Phone Book To use Phone Book: Note: You an enter the first or last name, or both. 1. Press Phone Book (if available) or the key programmed as Phone Book. 2.
Mitel 5320e IP Phone User Guide Answer a Call Do one of the following: Select the programmable line key for the ringing line that is flashing. Lift the handset or press (SPEAKER). End a Call Do one of the following: Press Hang Up or Cancel ( Replace the handset. Press the key that you have programmed as Cancel. If you are in Handsfree mode, press ). (SPEAKER). Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL).
5320e IP Phone – User Guide 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To use Handsfree operation to answer calls: 1. Press the flashing line key. 2. Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To hang up while using Handsfree operation: Press (SPEAKER). To turn Mute on during Handsfree operation: Press (MUTE). The Mute key light turns ON.
Mitel 5320e IP Phone User Guide 24 Press the Hang Up softkey. Wait for the caller to hang up.
5320e IP Phone – User Guide Call Handling Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: Lift the handset and press the flashing line key. Press the flashing indicator. Use the Add Held feature to conference into the held call.
Mitel 5320e IP Phone User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press (CANCEL). To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key.
5320e IP Phone – User Guide 4. Do one of the following: To complete the Transfer, hang up or press the Release feature key. To abort the Transfer, press destination number is dialed. (CANCEL) at any time before the last digit in the Note: Both the FAC and the destination number can be programmed to a single Speed Call key. Note: When the phone is in idle state and there are no messages in the mailbox, pressing the Message key connects you directly to your voice mail.
Mitel 5320e IP Phone User Guide Swap To call another party when you are in an established two–party call: 1. Press (TRANS/CONF). 2. Dial the number. To alternate between the two parties: Press the Trade Calls softkey. Call Forwarding Call Forward lets you redirect incoming calls to an alternate number when your phone is busy, when you're not answering, or all the time.
5320e IP Phone – User Guide To deactivate Call Forward Always: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key 2. Press Deactivate. Programming Call Forwarding Using Profiles You can create Call Forward profiles that identify where to send your incoming calls. After you create and save a Call Forward profile in the Call Forwarding application, you can enable or disable the profile at any time. Notes: The None Profile is a default profile provided by the system.
Mitel 5320e IP Phone User Guide 11. Repeat Step 6 to Step 10 for each Call Forwarding type that you wish to program. 12. Press Save. This profile is saved but it is not activated. To activate this profile, see Activate Call Forward below. 13. Press Close. 14. Press Close. Note: Press Cancel at any time to exit this application without making any changes. Activate Call Forward To turn Call Forward on once it has been programmed: 1. Press the Menu key. 2. Press Call Forwarding. 3. Press Profiles. 4.
5320e IP Phone – User Guide Using Other Features Certain features require access to a Superkey menu; therefore, a Superkey must be programmed to a key to access this menu. See Programming Features on Your Keys for information on how to program a Superkey. Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates.
Mitel 5320e IP Phone User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant. Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered. To request a Callback when you reach a busy or unanswered station: 1. Press Call Me Back. 2. Hang up.
5320e IP Phone – User Guide To cancel Call Forward – Remote from the station that was forwarded: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Forwarding softkey. 4. Press the Review softkey. 5. Press the Change Key softkey. 6. Press the Turn FWD Off softkey. 7. Press Superkey (must be programmed to a key). Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2.
Mitel 5320e IP Phone User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. To park an active call: 1.
5320e IP Phone – User Guide Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup. To answer a call that is ringing at another extension not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station. Campon When you get a busy tone, you can use the Campon feature to be notified when the busy party becomes available.
Mitel 5320e IP Phone User Guide Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback, you can choose to turn it on or off directly from your phone. To turn Handsfree Answerback on: When your phone is idle, press Handsfree Answerback is ON.
5320e IP Phone – User Guide To end a Handsfree Answerback call: Press either (SPEAKER) or (CANCEL). When the Handsfree Direct Page call ends, the MUTE key light returns to the state it was in before the call was established. Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see "Direct Paging - Handsfree Answerback Enabled" elsewhere in this guide.
Mitel 5320e IP Phone User Guide Direct Voice Call Direct Voice Call feature allows you to establish a two-way handsfree call at another extension whether or not it has Handsfree Answerback or Auto-Answer turned on. Only extensions programmed by the system administrator to receive Direct Voice Calls can be called using this feature. To make a Direct Voice Call: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Dial the extension you want. 4. Speak to called party.
5320e IP Phone – User Guide Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your MCD: Emergency Call Routing NOT programmed Emergency Call Routing programmed CAUTION: Verify with your System Administrator which type of emergency number dialing you can use.
Mitel 5320e IP Phone User Guide To activate or deactivate Group Listen while in headset mode: Press the Group Listen key. Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or directory number of the paging party, use the Meet Me Answer feature.
5320e IP Phone – User Guide Users belonging to multiple groups can control their presence in each group separately through the use of feature keys (one for each group), or by dialing a feature access code (FAC) followed by the group number. For information about programming feature keys, see page 17. To join a group: 1. Lift the handset. 2. Do one of the following: Press the Group Presence feature key to join the group associated with the key.
Mitel 5320e IP Phone User Guide Handoff - Personal Ring Groups Personal Ring Groups (PRGs) associate two or more of your devices, such as your office phone and cell phone, with a single user Directory Number (DN). PRGs are set up by the system administrator. Group member devices ring simultaneously when called. You can use the group Handoff feature to “Push” or “Pull” calls between group member devices. A Push passes the call to the group, where it can be answered by any other present group device.
5320e IP Phone – User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Directory number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display. Any changes you make to the phone while you are logged in--for example, adding a speed dial--are saved to your personal profile.
Mitel 5320e IP Phone User Guide Hot Desk - PIN Change To change your Hot Desk PIN: 1. Log into a Hot Desking phone. 2. Press Superkey (must be programmed to a key). 3. Press the HotDesk PIN softkey. 4. Press the Yes softkey. 5. Enter the current PIN or skip to step 6 if a PIN has not yet been assigned. 6. Press the Enter softkey. 7. Enter the new PIN. The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length. 8. Press the Enter softkey. 9. Re-enter the new PIN. 10.
5320e IP Phone – User Guide Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". To turn Messaging - Advisory on: 1. Press Superkey (must be programmed to a key). 2. If necessary, press the No softkey until "Advisory Msgs” appears. 3. Press the Advisory softkey. 4.
Mitel 5320e IP Phone User Guide You can check for messages from a remote station: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Remote Msging?" appears. 3. Press the Yes softkey. 4. Dial your directory number. 5. Press the Enter softkey. 6. If a password is required, enter your password and press the Enter softkey. 7. Press the Yes softkey. You can set, change, or clear a password (up to 7 digits, not including 0): 1. Press Superkey (must be programmed to a key). 2.
20e IP Phone – User Guide Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. Music To turn Music on and off when the phone is idle, do one of the following: To turn the music on, press the key that you programmed to Music or the Music softkey. To turn the music off, press the key that you programmed to Music or the Music softkey. When the Music is activated, the key you have programmed is highlighted.
Mitel 5320e IP Phone User Guide Paging To use Paging: 1. Lift handset. 2. Press the key that you have programmed to Page. 3. Dial the Paging zone number (if required). 4. Make the announcement. Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions: unlocking the set via a user PIN Hot Desk Login and Logout support, and Emergency Call Notification support.
5320e IP Phone – User Guide To activate Phone Lock: Press the Phone Lock feature key or enter the Phone Lock Feature Access code. To de-activate Phone Lock: Press the Phone Lock feature key or enter the Phone Unlock Feature Access code. Enter your user PIN to unlock the set. Note: If a user PIN has not been assigned, enter # when prompted for the PIN to unlock the phone. User PIN A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user.
Mitel 5320e IP Phone User Guide Record-a-Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2-party call: Press the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.
5320e IP Phone – User Guide Speed Call Speed Call is an application that allows you to dial a specific number with one key press. You must program Speed Call on a Programmable key. For more information on programming this key, see Program Feature Keys Using the Settings Application. To make a Speed Call: Press the key that you have programmed as your Speed Call key. Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call.
Mitel 5320e IP Phone User Guide Timed Reminder To program a Timed Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4.
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