OfficeSuite® Cloud-Based Phone System Mitel IP Phone User Reference Guide Release 5.
Note: The information contained in this document is the property of Broadview Networks Inc. and is disclosed to you on the condition that you maintain the information strictly confidential. You are hereby warned that the information disclosed is subject to change without notice or the assumption of any liability on the part of Broadview Networks Inc. © 2009-2012 Broadview Networks Inc. All rights reserved.
Contents Introduction ........................................................................................1 Setting your language ............................................................................1 Setting your language for the web interface ..........................................1 Setting your language for the phone text .............................................2 Language for Voice Mail ..................................................................2 What's new in Release 5.0.1 ....
Voice mail on the 5304 phone ...................................................................... 104 Volume control on the 5304 phone ................................................................ 105 Using a headset ......................................................................... 106 Connect and configure the headset ................................................................ Answer a Call with the headset ....................................................................
View dynamic site information ..................................................................... 144 Connect your phone on a dynamic site ............................................................ 144 Voice Mail ................................................................................ 144 Enable Message Waiting Indicator .................................................................. Configure email notification of voice messages .................................................
vi Contents Final
Introduction This document is provided as a reference guide for the use and configuration of your Mitel 5212/5312 IP Phone, Mitel 5224/5324 IP phone, Mitel 5320/ 5330/5340/5260 IP phone, and Mitel 5304 IP phone and the phone system features.
https:///webadmin/login/ Replace the bold part with "select_language" to create the Select Language URL: https:///webadmin/select_language/company For example, if your Login URL is: https://78.1.2.3/webadmin/login/MyCompany then the Select Language URL will be https://78.1.2.
What's new in Release 5.0.1 The following changes are available in Release 5.0.1: Multiple Business Hours silhouette now supports Multiple Business Hours. Multi-site Tenants often have a need to support multiple definitions for Business Hours: each site may have different opening and closing times. Multiple Business Hours provides Tenants with the ability to set different business hours for different sites, as well as managing business hours for DIDs and tenants.
See “Mitel 5310 IP Conference Unit” on page “Using the Mitel 5224/5324 IP phone” on page 31. Programmable Key Modules (PKMs) can be added to the Mitel 5224/5324 IP phones to provide additional programmable memory keys - see “Using a Programmable Key Module” on page 107. Using Mitel 5320/5330/ 5340/5260 IP phones This section describes the Mitel 5330 and 5340 IP phones. • To set up your new phone service, see “Initial setup for 5320/5330/5340/ 5360 phone service” on page 8.
• Wall mountable Information Area Display Date/Time Display Volume/ Contrast/ Scroll Message Waiting Lamp Speaker Mute Softkeys Fixed Function Keys Memory Keys & Memory Key Label Display Key Pad Navigation Buttons Figure 1: Mitel 5320 IP phone Mitel 5330 IP phone The Mitel 5330 IP phone has the following features: Handsfree speakerphone Final • Date/Time Display • 2-line 20-character backlit Information Area Display • 3 pages of 8 (total 24) multi-function memory keys with color LEDs • M
• Wall mountable Figure 2: Mitel 5330 IP Phone The Information Area Display shows information about the current telephone call (such as name and number). There are three softkeys. The meaning of each softkey is displayed directly beside the key. There are three pages of 8 memory keys. The icons at the bottom of the phone indicate which page is current. The page navigation buttons can be used to switch pages. The memory key labels are also displayed beside each one.
Figure 3: Mitel 5340 IP Phone The Information Area Display shows information about the current telephone call (such as name and number). There are six softkeys (the three on the right are currently not used). The meaning of each softkey is displayed directly beside the key. There are three pages of 16 memory keys. The icons at the bottom of the phone indicate which page is current. The page navigation buttons can be used to switch pages.
• Wall mountable Message Waiting Lamp Date/Time Display Volume, Speaker & Mute Controls Control Area Fixed Function Keys List Area Keypad Gadget Sidebar Navigation Keys Figure 4: Mitel 5360 IP Phone The Information Area Display shows information about the current telephone call (such as name and number). There are six softkeys (the three on the right are currently not used). The meaning of each softkey is displayed directly beside the key. There are three pages of 16 memory keys.
2 Plug the phone into the network. 3 Plug the computer into the phone at the port marked PC. 4 Connect one end of the phone power pack into your phone and the other end into a power outlet. Note: If your network is configured with Power Over Ethernet (POE), the above step is not necessary. 5 Wait for the Information Display Area to show "Logged Out" (this may take 30 seconds or more). 6 Press the ACTIVATE softkey.
You can pull back a call that has been answered by a twinned target phone by pressing the corresponding Line Appearance key. See “Twinned calls on the 5320/5330/5340/5260 phone” on page 29 Using the 5320/5330/5340/5260 handset To answer your phone using the handset, follow these steps: 1 Lift the handset. Note: If you choose to ignore the incoming call and select a different line appearance, the line appearance continues to flash but the phone stops ringing.
known. If the name of the caller is unknown, either the phone number or "Unknown Caller" is displayed. To answer a second call, choose one of the following: • Press the flashing Line Appearance key. This puts the active call on hold and answers the second call. • End the first call by replacing the handset. The phone will start ringing. Pick up the handset again to answer the second call. To switch between two active calls, press the flashing Line Appearance key.
Note: To use the speakerphone for step 1, press an available Line Appearance key or the key instead of lifting the handset. 4 To end the call before you have completed dialing, choose one of the following: • Replace the handset if using the handset. • Select the • Press the END softkey. key if using the speakerphone. Making a second call on the 5320/5330/5340/5260 phone To make a second call while on an active call, follow these steps: 1 Press any available Line Appearance key.
2 Enter the phone number of the third party. 3 The system dials the number and displays a "Calling" message along with the caller ID. 4 When the third party answers the call, the Information Area Display updates with the caller ID. 5 Press the CONF softkey again. The 3-Way Call is now activated. Notes: Until the CONF softkey is pressed a second time, the first party will remain on hold and you can talk with the second party privately.
Account code entry on the 5320/5330/5340/5260 phone Account codes can be entered against incoming and outgoing calls to associate those calls with a particular client or account. Account code entry is accepted before a call is placed or during a call. To enter an account code before you place a call, follow these steps: 1 Select the Account Code key. 2 Enter the account number using the phone keypad. 3 Press the CALL softkey to start your call.
2 The next available line appearance is selected, dial tone is heard and your phone display updates. 3 Proceed with making your call. To enter a pre-programmed account code during a call, follow these steps: 1 Select the Account Code key. The Information Area Display briefly shows the account code that has been pre-programmed. Notes: You can re-enter an account code for a call multiple times. The last account code entered is the account code that will be assigned to the call.
To call a number from your incoming calls list (only available if dialing from the incoming call list is supported by your Service Provider): 1 Press the CALLS softkey on your phone (or the Incoming Calls List programmed key). The caller's name of the most recent call that you received is displayed. 2 Use the 3 Press the DIAL softkey to make a call to the displayed number.
5 Once the required number is displayed, press the DIAL softkey to make the call. The next available Line Appearance is selected and you will hear ringing once the number has been dialed. Notes: The * symbol beside the position number means that the call was not answered. The position of the call in the call list is displayed in front of the phone number. Press the QUIT softkey or the key to exit from the call list.
• Press the Company Speed Dial key for the number you want to call. The system will select the next available Line Appearance for you and activate the speakerphone. • Activate the speakerphone and press the Company Speed Dial key. • Select an available Line Appearance. This will activate the speakerphone. Press the Company Speed Dial key • Lift the handset and press the Company Speed Dial key for the number you want to call.
feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded. To use this feature, you must have a key programmed with Forward to Auto Attendant. See “Program memory keys” on page 124. Note: If you have this feature turned on when you log out of your phone all your calls will be forwarded to the auto attendant.
Note: If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See “Permissions” on page 122 for instructions on how to view your call permissions. If you have this feature turned on when you log out of your phone all your calls will be forwarded to the number defined.
To be able to activate and deactivate this feature with a key, you must have a key programmed with Handsfree answerback. See “Program memory keys” on page 124. You can also enable the feature without a key by checking the box for Handsfree Answerback on your Personal Details page (see “Change user details” on page 121). Hold on the 5320/5330/5340/5260 phone Using Hold, you can put an active call on hold, and make other calls. The LED of the Line Appearance key flashes to indicate the call is on hold.
If your phone is already active on a call or ringing, you need to press an available Line Appearance key or put the current call on hold before you can use the Intercom to Prompt feature. 2 Enter the phone number of your co-worker on the phone keypad. You will then be connected to your co-worker and you can speak through their speaker. If your co-worker has the Handsfree Answerback feature configured and activated, then you will also be able to hear your co-worker speak.
Your phone will normally have two or three pre-programmed Line Appearances. To be able to handle more simultaneous calls, you must program additional keys with Line Appearance. See “Program memory keys” on page 124. Note: You can only program Line Appearance keys on page one of the three programmable pages. Login on the 5320/5330/5340/5260 phone Using Login, you can enter your extension into any phone and take ownership of that phone.
1 Press the MENU softkey. 2 Press the LOGOUT softkey. The phone displays a confirmation message. 3 Press the YES softkey to proceed. The phone will display the message "Logout successful", confirming that you are logged out of the phone and the system. Incoming calls will be forwarded to Call Coverage. The phone returns to a logged out/unassigned idle state. Notes: If your phone has been locked you cannot log out of the phone. The LOGOUT softkey is not be displayed on your phone.
Notes: If you are part of a Monitor Group, you can put a call on hold and either the primary group member or other phones in the group can pick up the call. Your call coverage still applies when you are in a monitor group. A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only applicable to users who are using Mitel IP phones.
To answer a call occurring on the primary group member's phone, follow these steps: 1 When the Monitor Call/Monitor Call Silent key is flashing, lift the handset. 2 Press the Monitor Call/Monitor Call Silent key. or 1 Press the Monitor Call/Monitor Call Silent key to answer the call in speaker mode. Note: By putting a call on hold, either the primary group member or other Monitor phones can pick up the call.
Page on the 5320/5330/5340/5260 phone Using Page, you can send a page to all of the phones at your site. The page is broadcast through the speaker of each available phone. To use this feature, you must have a memory key programmed as a Page key. See “Program memory keys” on page 124. To page all of the phones at your site, follow these steps: 1 Select a memory key programmed with the Page feature.
1 From an idle phone, lift the handset. This will select the next available Line Appearance. Select a memory key programmed with the Park/ Retrieve feature. The Information Area Display prompts you for the "Park Location:". 2 Enter the required park location using the phone keypad. The system connects you with the caller who was on hold at the park location. The Information Area Display shows the caller's name (if known) or number.
3 Try to transfer the call again. If you choose not to complete the transfer, press the QUIT softkey, then press the flashing Line Appearance key to retrieve the original call. Note: You can use the TRANSFER softkey. key instead of the TRANS or Transfer to voice mail from the 5320/5330/5340/5260 phone If your administrator has configured an auto attendant for voice mail deposit, you can transfer a caller directly to a co-worker's voice mail box.
message service may answer the call first. If you want to avoid this situation, then you should ensure that your call coverage is configured to answer calls before the twinning target phone's voice message service. To toggle twinning on or off, you can use the web interface (see “Twinning” on page 136) or you can configure a memory key as Twinning On/Off (see “Program memory keys” on page 124). Once you have a Twinning On/Off key configured, press the key once to turn the feature on.
Change handset volume on the 5320/5330/5340/5260 phone To change the volume of the sound you hear through the handset, follow these steps: 1 Lift the handset. You will hear dial tone. 2 Repeatedly press the 3 Replace the handset. keys until the volume is at the level you want. Change speaker volume on the 5320/5330/5340/5260 phone To change the volume of the sound you hear through the speaker, follow these steps: Using the Mitel 5224/ 5324 IP phone 1 Press the 2 Repeatedly press the key.
• Three context-sensitive softkeys for additional features • 24 programmable multi-function memory keys with color LEDs • Six fixed function keys, including Directory, Cancel, Redial, Hold, Transfer/Conference, and Message • Mute and Speaker keys • Dedicated headset jack • Arrow keys for Ringer Volume/Contrast up/down controls and scrolling • Support for peripherals, such as the Mitel IP Programmable Key Module 12, Mitel IP Programmable Key Module 48, and the Mitel 5310 IP Conference Unit • M
Activating a 5224/5324 phone To activate a Mitel phone you need (1) an extension number, (2) a phone, and (3) a PIN. Your administrator can provide you with an extension number and initial PIN. To activate your phone, follow these steps: 1 Disconnect your computer from the network. 2 Plug the phone into the network. 3 Plug the computer into the phone at the port marked PC. 4 Connect one end of the phone power pack into your phone and the other end into a power outlet.
See “Quick set-up” on page 120 for information about initial settings you should configure through the web interface. Answering a call on the 5224/5324 phone When an incoming call is received on a phone, several things happen: (1) the phone rings, (2) a Line Appearance flashes, and (3) the LCD displays the phone number of the caller and, if known, the name of the caller.
To end a call while using the speakerphone, choose one of the following: • Press the END softkey. • Press the key. Switching from speakerphone to handset on the 5224/5324 phone To switch from the speakerphone to the handset during a call, pick up the handset. To end the call while using the handset, choose one of the following: • Press the END softkey. • Replace the handset.
Making a call on the 5224/5324 phone To make a call, follow these steps: 1 Lift the handset. This will select the next available Line Appearance. You can also start dialing the number without lifting the handset. This will automatically select the next available Line Appearance and operate in speakerphone mode. REDIAL CALLS 2 DIR To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually “9”) followed by the number you want to call.
2 To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually “9”) followed by the number you want to call. 320 3 When you finish dialing the number, the call will be placed. Calling: Robin Jones END 4 If you place an internal call, your LCD screen displays the extension and name of the connected party once the call is answered.
CONF 5 QUIT Press the CONF softkey again. The 3-Way Call is now activated. The LCD displays: 3-Way Call TRANSFER END Until the CONF softkey is pressed a second time, the first party will remain on hold and you can talk with the second party privately. By putting a 3-Way Call on hold, the other parties can continue talking. You can use the key instead of the CONF softkey. When using this key you must press twice to activate a 3-way call or you will initiate a transfer instead.
Account code entry on the 5224/5324 phone Account codes can be entered against incoming and outgoing calls to associate those calls with a particular client or account. Account code entry is accepted before a call is placed or during a call. To enter an account code before you place a call, follow these steps: 1 Select the Account Code key. The LCD displays: Account Code: CALL QUIT 2 Enter the account number using the phone keypad.
1 Select the Account Code key. The LCD briefly displays the account code that has been pre-programmed: Account Code: 45678 2 The next available line appearance is selected, dial tone is heard and your phone LCD updates. REDIAL 3 CALLS DIR Proceed with making your call. To enter a pre-programmed account code during a call, follow these steps: • Select the Account Code key.
To view the list of incoming calls received, follow these steps: 1 Press the CALLS softkey on your phone. If you have programmed one of your programmable keys as Incoming Calls List, you can press this key instead. The most recent call that you received is displayed. 1: John Doe DIAL TIME QUIT If the name of the caller is not known, the number will be displayed. 2 Use the 3 Press the TIME softkey if you wish to display time and date of the call.
If the call was answered by a member of your call pickup group, then the call will show as unanswered (with a *) on your phone and answered (without a *) on the call pickup group member's phone that answered the call. *CALLS means that there has been at least one unanswered call since the last time you viewed the list of calls you received. Redial on the 5224/5324 phone Using Redial you can view a list of calls that were made and also redial a number in that list without using the keypad.
1 Lift the handset. 2 Press the Pickup key. or 1 Press the Pickup key to answer the call in speaker mode. You can also join and leave your pickup group with a Join/Leave group key or via the web interface. When you leave the group, this disables other group members from picking up your calls; however, you can still pickup other members' calls. See “Join/Leave group on the 5224/5324 phone” on page 48 and “Join/leave call groups” on page 137.
2 Press the DIR softkey. The system displays the first name in the directory on the first line of the LCD. You can also press the Andrews Kim DIAL NUMBER 3 key to access the Directory. QUIT Use one of the following options to locate the person that you would like to call: • Press the number on the keypad for the appropriate first letter of the person’s last name. For example, press “5” twice for “K”.
• “Forward your 5224/5324 phone to prompt” on page 46 Forward your 5224/5324 phone to auto attendant Using Forward to Auto Attendant, you can send all incoming calls to a selected auto attendant. Press the Forward to AA key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded. To use this feature, you must have a memory key programmed with Forward to AA.
Forward your 5224/5324 phone to number Using Forward to Number, you can send all incoming calls to a preset phone number. Press the Forward to Number key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded. To use this feature, you must have a memory key programmed with Forward to Number.
instructions on how to view your call permissions. If you have this feature turned on when you log out of your phone all your calls will be forwarded to the defined prompt. Handsfree answerback on the 5224/5324 phone Using Handsfree answerback, you can have intercom calls automatically answered so that you have a two-way speech connection. See “Intercom Calls on the 5224/5324 phone” on page 47. Press the Handsfree answerback key to turn the feature on. Press the key a second time to turn the feature off.
If your co-worker has the Handsfree Answerback feature configured and activated, then you will also be able to hear your co-worker speak. See “Handsfree answerback on the 5224/5324 phone” on page 47. To use this feature, you must have a key programmed with Intercom to Coworker. Intercom to prompt on the 5224/5324 phone Using Intercom to Prompt, you can make a page to any co-worker whose number you enter on the phone.
• Key is flashing green with a ring tone – an incoming call is available to be answered. • Key is flashing red without a ring tone – a call is on hold. • Key is solid – If this is green, then a call is active. If this is red, then a twinned call is active on the twinned target phone. When you have multiple Line Appearance keys, they are ordered from bottom to top, right to left. An incoming call will appear on the first available Line Appearance key.
If you log in while you are logged in to another phone, the system will log you out of the original phone. You cannot log in or out, or activate a phone, while the phone is on an active call. If you are not logged into a phone, all calls to your extension go directly to call coverage. If you have not been assigned the privileges required to log out of your phone, you are not prompted for a PIN when you log in. You are not prompted for a PIN when you log in to a phone with a location extension.
the Monitor Group will still ring any secondary phones and will redirect to the primary member’s call coverage target after the configured number of rings. For more information about Monitor Groups, see “Monitor groups on the 5224/5324 phone” on page 51. If a logged out phone has twinning configured, the twinning target phone will ring and the call will be redirected to the logged-out phone’s call coverage target after the configured number of rings.
that you want to monitor on the primary group member's phone. The maximum number of simultaneous calls that you can monitor for one Monitor Primary equals the number of Line Appearances that the Monitor Primary has programmed on their phone. For example, if you have one Monitor Call/Monitor Call Silent key programmed for a Monitor Primary, you will only be able to monitor one incoming or outgoing call at a time.
Monitor Phone on the 5224/5324 phone Using the Monitor Phone feature, your phone activity can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone. The administrator will create a Monitor group in your name with the people in your list as members of the group. There is no other action that needs to be taken on your part.
END 3 Speak into the handset or the speakerphone. 4 To end the page, you have the following options: • Replace the handset if using the handset. • Select the • Select the END softkey. key. A page is not broadcast on phones that are busy. If you select Page while there is already a page in progress, the system waits until the page in progress is completed before your page is started. Your phone displays "Calling: Site Page" and you hear ringing while you are waiting.
The system connects you with the caller who was on hold at the park location. The LCD screen now displays the caller’s name (if known) or number. Robin Jones TRANS CONF END . To cancel the retrieval of the parked call, press the QUIT softkey. If you enter a park location where there is no caller on hold, the phone LCD will briefly display "No Parked Call". There are nine park locations available (1 through 9).
3 Try to transfer the call again. If you choose not to complete the transfer, press the QUIT softkey, then press the flashing Line Appearance key to retrieve the original call. You can use the softkey. key instead of the TRANS or TRANSFER Transferring a call to voice mail from the 5224/5324 phone If your administrator has configured an auto attendant for voice mail deposit, you can transfer a call directly to a co-workers voice mail box.
Note that if neither your desk phone nor the twinning target phone answers an incoming call, your call coverage setting will determine what happens to the call. If the other phone has a voice message service associated with it, then your twinning target phone's voice message service may answer the call first. If you want to avoid this situation, then you should ensure that your call coverage is configured to answer calls before the twinning target phone voice mail service.
2 While your phone is ringing, repeatedly press the volume is at the level you want. key until the ring Changing handset volume on the 5224/5324 phone To change the volume of the sound you hear through the handset, follow these steps: 1 Lift the handset. You will hear dial tone. 2 Repeatedly press the 3 Replace the handset. key until the volume is at the level you want.
• 2-line, 20-character backlit LCD display • 12 multi-function memory keys with color LEDs • 6 fixed function keys, including Directory, Cancel, Redial, Hold, Transfer/ Conference, and Message • Mute and Speaker keys • Dedicated headset jack • Wall mountable Figure 6: Mitel 5212/5312 IP Phone Initial set-up for Mitel 5212/5312 IP phone service To set up your new phone service, follow these steps: 1 Activate your phone. See “Activating a Mitel 5212/5312 IP phone” on page 59.
1 Unplug your computer from the network. 2 Plug the phone into the network (through the supplied power pack or from power over the Ethernet; consult the documentation provided in the box). 3 Plug the computer into the phone. 4 Plug the phone power pack into an outlet. 5 Wait for the phone to display the following (this may take 30 seconds or more): LOGGED OUT *00 to Login 6 Enter *00. The phone will display the following: Extension: 7 Enter your extension.
• Alternatively, you may choose to use one of the following methods: - Press the flashing Line Appearance key. - Press the key. You have now answered the call. The LCD displays the caller's name (if known). 321: Robin Jones If you choose to ignore the incoming call and select a different line appearance, the line appearance continues to flash but the phone stops ringing.
• End the first call by replacing the handset. The phone will start ringing. Pick up the handset again to answer the second call. To switch between two active calls, press the flashing Line Appearance key. This puts the active call on hold, and activates the other call. If the display shows )) prior to the number calling, this indicates that it is a second call. Making a call on the 5212/5312 IP phone To make a call, follow these steps: 1 Lift the handset.
• Select the key if using the speakerphone. Making a second call on the 5212/5312 IP phone To make a second call while on an active call, follow these steps: 1 Press any available Line Appearance key. This puts the active call on hold and provides dial tone for a second call. 2 To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually 9) followed by the number you want to call.
Conf with: 2 Enter the phone number of the third party. The system dials the number and displays a "Calling" message along with the caller ID on the first line of the LCD screen. Calling: Lesley Greene 3 When the third party answers the call, the LCD shows that a connection is established. Lesley Greene 4 Press the screen displays:. 3-Way Call key again. The 3-Way Call is now activated.
Account codes on the 5212/5312 IP phone Account codes can be entered against incoming and outgoing calls to associate those calls with a particular client or account. Account code entry is accepted before a call is placed or during a call. You must have a memory key programmed with Account Code. Account code entry on the 5212/5312 IP phone To enter an account code before you place a call, follow these steps: 1 Select the Account Code key.
memory key programmed with Account Code and a pre-programmed account code. To enter a pre-programmed account code before you place a call, follow these steps: 1 Select the Account Code key. The LCD briefly displays the account code that has been pre-programmed: Account Code: 45678 2 The next available line appearance is selected, dial tone is heard and your phone LCD updates. 3 Proceed with making your call.
2 Use the 3 Press the Incoming Calls List key to exit from the call list. keys to navigate the list. To call a number from your incoming calls list: 1 Press the Incoming Calls List programmed key. The most recent call that you received is displayed: 1: 754-4536 2 Use the 3 Press the keys to navigate the list. key to make a call to the displayed number. If you are on-hook, the next available Line Appearance is selected and the speakerphone is activated.
The number that you most recently dialed is displayed: *1: 9-605-223-7865 2 Use the Arrow keys to navigate the list (if required). 3 Once the required number is displayed, press the key to make the call. The next available Line Appearance is selected and you will hear ringing once the number has been dialed. * means that the call was not answered. The position of the call in the call list is displayed in front of the phone number. Press the exit from the call list.
Company speed dial on the 5212/5312 IP phone Using Company Speed Dial, you can call a number from the External Directory by pressing a single memory key on your phone. To use this feature, you must have a phone key programmed with Company Speed Dial. To make a call using the company speed dial, choose one of the following: • Press the Company Speed Dial key for the number you want to call. The system will select the next available Line Appearance for you and activate the speakerphone.
• “Forward your 5212/5312 IP phone to auto attendant” on page 70 • “Forward your 5212/5312 IP phone to co-worker” on page 70 • “Forward your 5212/5312 IP phone to coverage” on page 70 • “Forward your 5212/5312 IP phone to number” on page 71 • “Forward your 5212/5312 IP phone to prompt” on page 71 Forward your 5212/5312 IP phone to auto attendant Using Forward to Auto Attendant, you can send all incoming calls to a selected auto attendant. Press the Forward to AA key once to turn the feature on.
Forward your 5212/5312 IP phone to number Using Forward to Number, you can send all incoming calls to a preset phone number. Press the Forward to Number key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded. To use this feature, you must have a key programmed with Forward to Number.
If you have this feature turned on when you log out of your phone all your calls will be forwarded to the numbered you entered. Handsfree answerback on the 5212/5312 phone Using Handsfree answerback, you can have intercom calls automatically answered so that you have a two-way speech connection. See “Intercom calls on the 5212/5312 phone” on page 72. Press the Handsfree answerback key to turn the feature on. Press the key a second time to turn the feature off.
If your co-worker has the Handsfree Answerback feature configured and activated, then you will also be able to hear your co-worker speak. See “Handsfree answerback on the 5212/5312 phone” on page 72. To use this feature, you must have a key programmed with Intercom to Coworker. See “Program memory keys” on page 124. Intercom to prompt on the 5212/5312 phone Using Intercom to Prompt, you can make a page to any co-worker whose number you enter on the phone.
• Key is flashing green with a ring tone - an incoming call is available to be answered. • Key is flashing red without a ring tone - a call is on hold. • Key is solid - If this is green, then a call is active. If this is red, then a twinned call is active on the twinned target phone. When you have multiple Line Appearance keys, they are ordered from bottom to top. An incoming call will appear on the first available Line Appearance key.
members). Only the administrator can add a Monitor group or change the members of an existing Monitor group. • You must have the same number of phone keys programmed with Monitor Call or Monitor Call Silent as the number of simultaneous calls that you want to monitor on the primary group member's phone. The maximum number of simultaneous calls that you can monitor for one Monitor Primary equals the number of Line Appearances that the Monitor Primary has programmed on their phone.
Monitor Phone on 5212/5312 IP phone Using the Monitor Phone feature, your phone can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone. The administrator will create a Monitor group in your name with the people in your list as members of the group. There is no other action that needs to be taken on your part.
Paging: 7 of 10 3 Speak into the handset or the speakerphone. 4 To end the page, you have the following options: • Replace the handset if using the handset. • Select the key if using the speakerphone. A page is not broadcast on phones that are busy. If you select Page while there is already a page in progress, the system waits until the page in progress is completed before your page is started. Your phone displays "Calling: Site Page" and you hear ringing while you are waiting.
The system connects you with the caller who was on hold at the park location. The LCD screen now displays the caller's name (if known) or number. Robin Jones To cancel the retrieval of the parked call, press the key. If you enter a park location where there is no caller on hold, the phone LCD will briefly display "No Parked Call". There are nine park locations available (1 through 9).
Instead of pressing the key immediately you can wait until the destination answers and then press the key. If you enter an invalid extension during a transfer, the LCD screen displays "Invalid Extension". To reconnect with the caller, follow these steps: 1 Press the 2 Press the flashing Line Appearance key. 3 Try to transfer the call again. key. If you choose not to complete the transfer, press the key, then press the flashing Line Appearance key to retrieve the original call.
If you answer the call on your twinning target phone, the Line Appearance key on your desk phone will remain lit. To pull back the call to your desk phone, simply press the corresponding Line Appearance key. The call will be dropped from the twinning target phone and you will be connected on your desk phone. Note that if neither your desk phone nor the twinning target phone answers an incoming call, your call coverage setting will determine what happens to the call (See “Call Coverage” on page 135).
2 While it is ringing, repeatedly press the keys until the ring volume is at the level you want. Change handset volume on 5212/5312 IP phone To change the volume of the sound you hear through the handset, follow these steps: 1 Lift the handset. You will hear dial tone. 2 Repeatedly press the keys until the volume is at the level you want. 3 Replace the handset.
Mitel 5304 IP phone The Mitel 5304 IP phone has the following features: • Nine (9) programmable keys - Two (2) Programmable keys with LEDs. These are dedicated as Line Appearance keys. - Seven (7) Programmable keys without LEDs • Lamp for Messaging waiting and alerting • Speaker (however, no microphone) • Supports G.711 and G729 • Sets conform to new ROHS Standards • Power Over Ethernet (POE) powered The 5304 does not support 5412, 5448 PKMs nor does it support the 5310 conference unit.
Initial setup for 5304 phone service To set up your new phone service, follow these steps: • Activate your phone. See “Activating a 5304 phone” on page 83. • Perform a Quick Set-up. See “Quick set-up” on page 120. Activating a 5304 phone To activate a 5304 phone you must physically connect the phone, then log in with your extension and PIN number. To activate your phone, follow these steps: 1 Unplug your computer from the network.
321: Robin Jones You can answer an incoming call by using the handset or the speakerphone. See “Using the 5304 handset” on page 84 and “Using the 5304 speakerphone” on page 84. You can pull back a call that has been answered by a twinned target phone by pressing the corresponding Line Appearance key. See “Twinned Calls on the 5304 phone” on page 104. Using the 5304 handset To answer your phone using the handset, follow these steps: 1 Lift the handset.
Answering a second call on the 5304 phone A second incoming call causes three things to happen: (1) the phone rings once (only if you are using the handset), (2) a line appearance flashes, and (3) the LCD displays the number and name of the caller, if known. ))321: Robin Jones To answer a second call, choose one of the following: • Press the flashing Line Appearance key. This puts the active call on hold and answers the second call. • End the first call by replacing the handset.
To end the call before you have completed dialing, replace the handset. Making a second call on the 5304 phone To make a second call while on an active call, follow these steps: 1 Press any available Line Appearance key. This puts the active call on hold, and provides dial tone for a second call. 2 To make an internal call, dial the extension.
To activate 3-Way Call, follow these steps: 1 While on an active call, press the Transfer/Conference key twice. This places the first call on hold, and selects an available Line Appearance. The LCD screen displays: Conf with: 2 Enter the phone number of the third party. The system dials the number and displays a "Calling" message along with the caller ID on the first line of the LCD screen. Calling: Lesley Gr 3 When the third party answers the call, the LCD shows that a connection is established.
Joining two calls on the 5304 phone The 3-way call feature allows you to conference together two calls on your phone's Line appearances. You must have a Transfer/Conference memory key programmed to use this feature. See “Program memory keys” on page 124. To activate a 3-way call in these circumstances, follow these steps: 1 While on an active call, press the Transfer/Conference key twice. 2 Select the Line Appearance of the person on hold that is to be connected.
3 Press the # key when you have finished entering the account code. You can re-enter an account code for a call multiple times. The last account code entered is the account code that will be assigned to the call. If you enter an account code with an invalid length, the phone LCD briefly displays "Invalid Account Code". Contact your system administrator to determine the valid account code length for your business. You cannot assign an account code to a call once it has been completed.
To cancel account code entry before the call is placed, replace the handset. Account code speed entry during a call cannot be cancelled. If the pre-programmed account code has an invalid length, the phone LCD briefly displays "Invalid Account Code". Contact your system administrator to determine the valid account code length for your business. You cannot assign an account code to a call once it has been completed.
3 Press the Redial List/Dial key to make a call to the displayed number. If you are on-hook, the next available Line Appearance is selected and the speakerphone is activated. The system will attempt to dial the displayed number by prefixing it with the appropriate digits for external dialing (usually "9" or "91" depending on configuration). If the number can be dialed as such, you will hear ringing once the call has been placed.
* means that the call was not answered. The position of the call in the call list is displayed in front of the phone number. Lift and replace the handset to exit from the call list. Call pickup on the 5304 phone Using the call pickup feature, you can answer incoming calls for other members of your call pickup group. To use this feature, you must be a member of a call pickup group and have a memory key programmed as Pickup. See “Program memory keys” on page 124.
Directory on the 5304 phone Using the directory, you can view the internal directory on your phone's LCD screen and make calls. To view the directory, you must first have one of your programmable memory keys programmed as a Directory key. To dial a number from the directory list, you must have another programmable memory key programmed as a Redial List/Dial key. See “Program memory keys” on page 124. You can access the directory with the phone on-hook or off-hook.
To use this feature, you must have a key programmed with Forward to AA. See “Program memory keys” on page 124. If you have this feature turned on when you log out of your phone all your calls will be forwarded to the auto attendant. Forward your 5304 phone to co-worker Using Forward to Co-worker, you can send all incoming calls to a selected coworker. Press the Forward to Co-worker key once to turn the feature on. Press the key a second time to turn the feature off.
If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See “Permissions” on page 122 for instructions on how to view your call permissions. If you have this feature turned on when you log out of your phone all your calls will be forwarded to the number defined.
If you have this feature turned on when you log out of your phone, all your calls will be forwarded to the number you entered. Handsfree answerback on the 5304 phone Using Handsfree answerback, you can have intercom calls automatically answered on your phone. See “Intercom to co-worker on the 5304 phone” on page 96. Since there is no handsfree microphone in the phone, you must lift the handset to be able to speak to the caller. Press the Handsfree answerback key to turn the feature on.
If your co-worker has the Handsfree Answerback feature configured and activated, then you will also be able to hear your co-worker speak. (See “Handsfree answerback on the 5304 phone” on page 96) To use this feature, you must have a key programmed with Intercom to Coworker. See “Program memory keys” on page 124. Intercom to prompt on the 5304 phone Using Intercom to Prompt, you can make a page to any co-worker whose number you enter on the phone.
• Key is unlit - the Line Appearance is available for an incoming or outgoing call. • Key is flashing with a ring tone - an incoming call is available to be answered. • Key is flashing without a ring tone - a call is on hold. • Key is solid - a call is active or a twinned call is active on the twinned target phone. When you have multiple Line Appearance keys, they are ordered from bottom to top. An incoming call will appear on the first available Line Appearance key.
A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only applicable to users who are using Mitel IP phones. Monitor Call on the 5304 phone Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user's phone. To use this feature, • You must be a member of a Monitor group.
By putting a call on hold, either the primary group member or other Monitor phones can pick up the call. Monitor Phone on the 5304 phone Using the Monitor Phone feature, your phone can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone. The administrator will create a Monitor group in your name with the people in your list as members of the group.
you must have a memory key programmed as a Page key. See “Program memory keys” on page 124. To page all of the phones at your site, follow these steps: 1 Lift the handset 2 Select a memory key programmed with the Page feature. 3 Your phone LCD screen displays "Calling: Site Page" while the system identifies the available phones at your site.
You are no longer connected with the caller and your phone returns to the idle state. To retrieve a parked call, follow these steps: 1 From an idle phone, lift the handset. This will select the next available Line Appearance. Select a memory key programmed with the Park/ Retrieve feature. The phone LCD screen displays: Park Location: 2 Enter the required park location using the phone keypad. The system connects you with the caller who was on hold at the park location.
Transfer call on the 5304 phone You must program a Transfer/Conference memory key to be able to use this feature. See “Program memory keys” on page 124. Using Transfer, you can transfer a call from one phone to another. To transfer a call, follow these steps: 1 While on an active call, press the Transfer/Conference key.
3 Select the auto attendant voice mail deposit option and enter the extension of the co-worker to whom you are transferring. 4 Press the Transfer/Conference key to complete the transfer. The LCD displays the message "Transfer Complete" for approximately five seconds before returning to an idle state. Twinned Calls on the 5304 phone If you have configured your phone to be twinned to another external phone (the twinning target), then incoming calls will simultaneously ring the other phone as well.
mail retrieval option. You are prompted for your extension, then connected to your voice mail box. Using the web interface, you can control many of the settings for your voice mailbox. See “Voice Mail” on page 144. Volume control on the 5304 phone Use volume control to change ring volume, handset volume, and speaker volume. The ring, handset, and speaker volumes return to their default settings if the phone loses power.
Using a headset The Mitel 5212, 5224, 5312, 5324, 5330, and 5340 IP phones support the use of specially designed headsets made by Plantronics. The following headset types are available: • Monaural over-the ear • Binaural over-the head with voice tube • Binaural over the head with noise canceling microphone Some headsets are all supplied with a control switch that can be used to mute the microphone.
Make a call with the headset To make a call while using the headset, press a Line Appearance key and dial the number. line. You can also use dial, directory dial, and speed dial features. See the section for making a call for your phone model in this guide.
• Seven dual color LEDs that provide visual confirmation that the unit has picked up the speaker’s voice. • Power supply from a 24V DC wall adapter • Side-control unit with fixed function keys • Optional mouse controller is available Using the Conference Unit for 5320/5330/5340/ 5260 phones Set up the Conference Unit on 5320/5330/5340/5260 phones Follow these steps to configure the conference unit on the Mitel 5320/5330/ 5340/5260 IP Phone. 1 Connect the unit as per the instructions in the box.
5 To close the Conference Unit application and still leave the conference unit on, press the memory key labelled Close. The memory keys return to their programmed states and the label for the Conference Unit memory key displays "Conference Unit (On)". 6 To return to the Conference Unit application, press the Conference Unit memory key.
Follow these steps to switch a call from the conference unit to the speakerphone: 1 If you are running the Conference Unit application, press the key labelled Close. 2 Press the 3 Press the flashing Line Appearance key to take the call off hold. key. Switch between handset and the conference unit on 5320/ 5330/5340/5260 phones Note that your handset must be onhook (i.e. you must be in speakerphone mode) to use the conference unit.
Use Presentation mode on 5320/5330/5340/5260 phones The 5310 Conference Unit has multiple directional microphones around the disk. Based on sound that it detects, it turns on the microphone pointing in that direction. As different speakers talk, it changes which microphone is on. Presentation mode allows you to lock the unit so that the microphone currently on stays on, thereby removing potential background noise.
Hang up a call on the conference unit on 5320/5330/5340/ 5260 phones To hang up a call while using the conference unit, follow this step: 1 Press the speaker key. Note that the key labelled Hang Up does not have any effect. Figure 8: Mitel 5310 IP Conference unit with sidecar and optional mouse When connected to the 5224 phone, the conference unit can be controlled using the buttons on the sidecar for On/Off, Volume, Mute and Presentation Mode.
Set up the Conference Unit on 5324 phones Follow these steps to configure the conference unit on the Mitel 5324 IP Phone. 1 Connect the unit as per the instructions in the box. 2 Connect the mouse to be able to control the operation of the conference unit. Figure 9: shows various keys on the conference unit mouse: Figure 9: Mitel 5310 IP Conference unit with mouse Make a call from the Conference Unit on 5324 phones Follow these steps to make a call from the phone connected to the conference unit.
Using hold on the Conference Unit on 5324 phones To put a call on hold when using the Conference Unit, follow these steps: 1 Press the key. To take a call off hold when using the Conference Unit, follow these steps: 1 Press the flashing Line Appearance key to take the call off hold. 2 Press the Power On/Off button on the mouse.
Use Presentation mode on 5324 phones The 5310 Conference Unit has multiple directional microphones around the disk. Based on sound that it detects, it turns on the microphone pointing in that direction. As different speakers talk, it changes which microphone is on. Presentation mode allows you to lock the unit so that the microphone currently on stays on, thereby removing potential background noise.
Using other phones Compatible peripherals matrix Mitel IP Phone model PKM 5412 This phone system supports usage of other phones using the SIP protocol. Not all features are supported on other phones. Consult the documentation provided with the other phones. The following table summarizes which peripheral devices are supported for each of the listed phone models in the left hand column.
Figure 10: User Home page You should always use the appropriate left hand menu link or button or link on your screen to navigate through the web interface. You should never use the "Back" button on your browser since the information and actions from a previous page may no longer be valid. Web login To log in to the web administration interface, you need four things: (1) your extension, (2) your PIN, (3) the Login URL, and (4) a web browser (Internet Explorer 6.0 or later or Firefox 1.5.0.
open session for this user”, which has been invalidated upon current login. You will be logged out of the web if your computer is idle for 30 minutes or more. To stop the security alert at log in A Security Alert may appear when you log in if the security certificate that is being used has not been identified as a trusted source on your computer.
2 Select the Save and Change PIN button at the bottom of the page. A Change PIN pop-up window will be displayed. 3 Type your old PIN. 4 Type a new PIN. 5 Type the new PIN again. 6 Select the Save button. You will be returned to the My Personal Details page appears with the message “Successfully Saved” confirming that your PIN has been changed. The Change PIN window refreshes, clearing all fields, and displaying an error message in the following cases: • You enter an invalid old PIN.
more. Quick set-up To quickly set up your phone service, follow the steps provided below: To record your name for the Auto Attendant Name prompt, follow these steps: 1 Log in to the web interface (see “Web login” on page 117). 2 Select the My Personal Details option in the navigation pane. 3 Select the Record button on the Personal Details page. A Record Prompt pop-up window is displayed. Confirm that the extension displayed matches that of the phone you will be using.
the drop-down list. If you selected Another Phone Number, enter a phone number for call coverage. 4 Choose the number of rings. 5 Select the Save button to save the information. External numbers entered as Another Phone Number for Call Coverage must include the appropriate prefix for external dialing. This prefix is usually the number "9". Contact the system administrator for assistance.
5 Select the Call button. 6 When your phone rings, lift the handset to answer. 7 Listen to a brief set of audio instructions: “Please record your message after the tone. When you are finished, press # for more options”. 8 When you hear the tone, record your name into the handset. 9 When you are finished, press the # key. The system plays the following set of options: • To listen to the recording, press 1. • To save the recording, press 2. • To re-record, press 3.
Table 1: Permission types Emergency (911) Calls to the number used to report an emergency. In North America, this number is 911. This permission is active for all users at all times. Internal Calls to another extension within the same business. International International calls to which long-distance charges apply. Local (external) Calls within the local calling area of your business. No longdistance charges apply.
• Print phone labels for all the programmed phone keys. See “Print phone labels” on page 135. Program memory keys Any features that you that you assign to the memory keys will remain associated with your extension regardless of which phone model you log into.
Your phone key profile is updated. 8 Repeat steps 3-7 for each memory key to be programmed. To cancel your changes, select the Close Window button instead of the Save button in step 6. Program memory keys on PKM To program the memory keys on a Programmable Key Module (PKM), follow these steps: 1 Select My Phone in the left menu. The My Phone page appears. 2 Select the PKM module from the Phone Model drop-down list. Your options are: Mitel 5412 PKM, Mitel 5448 PKM-1, or Mitel 5448 PKM2.
8 Repeat steps 3-7 for each memory key to be programmed. To cancel your changes, select the Close Window button instead of the Save button in step 6. The LEDs on the PKM are the same as on the phone except that they are always red. Programmable memory key features Table 1 shows the features available to program on a memory key by a user and a description of the fields required. Only the memory keys on your phone can be custom configured. Options that require an LED memory key are labeled LED.
Table 2: Programmable memory key options Feature Description Default Label Account Code Assign the Account Code option to a memory key to associate an account code to a call before or during the call. Account Code Details 1 Leave the details box blank if you want to be prompted for an account code after selecting the Account Code key. 2 Type an account code if you want the Account Code key to behave like an Account Code Speed Dial key.
Table 2: Programmable memory key options Feature Description Default Label Details Status Forward to AA (LED) Assign the Forward to AA (Auto Attendant) option to a memory key to forward all incoming calls to the Auto Attendant. To turn the Forward to AA feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled. Forward to (AA number) Select one of the Auto Attendants from this list to enable the Forward to AA option.
Table 2: Programmable memory key options Feature Description Default Label Details Status Forward to Prompt (LED) Assign the Forward to Prompt option to a memory key to forward all incoming calls to a user defined phone number. To turn the Forward to Prompt feature on, select the associated memory key and, using the phone keypad, type in the number to which you would like to have your calls forwarded. When the memory key LED is lit, the feature is enabled.
Table 2: Programmable memory key options Feature Description Default Label Details Status Line Appearanc e (LED) Assign the Line Appearance option to a memory key to have a phone line from which you can receive calls, place calls and keep calls on hold. Line (followed by a number) Note: You cannot program a Line Appearance on a PKM. N/A Note: Line Appearances are ordered bottom to top, right to left. Incoming calls will be presented on the first available Line Appearance based on the above order.
Table 2: Programmable memory key options Feature Description Default Label Details Status Monitor Call (LED) Assign the Monitor Call option to a memory key to monitor and answer calls occurring on another user’s phone. For 5224/5324 phones, see “Monitor call on the 5224/5324 phone” on page 51. For the 5212/5312 phone, see “Monitor Call on the 5212/5312 IP phone” on page 74. For the 5304 phone, see “Monitor Call on the 5304 phone” on page 99.
Table 2: Programmable memory key options Feature Description Monitor Call Silent (LED) Assign the Monitor Call Silent option to a memory key to monitor and answer calls occurring on another user’s phone. For 5224/5324 phones, see “Monitor call on the 5224/5324 phone” on page 51. For the 5212/5312 phone, see Default Label Monitor Call Silent *** (extension number of user monitored) “Monitor Call on the 5212/5312 IP phone” on page 74. For the 5304 phone, see “Monitor Call on the 5304 phone” on page 99.
Table 2: Programmable memory key options Feature Description Park/ Retrieve Assign the Park/Retrieve option to a memory key to put a call on hold at a park location such that it can be retrieved from any other phone at your business that has a memory key configured with the Park/Retrieve option. When you are on an active call, selecting a memory key programmed with the Park/Retrieve feature will park the call.
Table 2: Programmable memory key options Feature Voice Mail Description Default Label Assign the Voice Mail option to a memory key to allow access to the Voice Mail system. This is only appropriate for Mitel 5304 IP phones. Voice Mail Details N/A Status N/A Select key mapping profile To help with the programming of your phone keys, choose a key mapping profile with a number of pre-programmed keys. Selecting a Key Mapping Profile will remove any programming you may have done to your memory keys.
The Configuring Ring Tones dialog appears. 3 Choose the Extension for test. (Tenant Administrator only.) 4 From the Internal call direct drop-list, select the ring tone you want to use. 5 From the Internal call via group drop-list, select the ring tone you want to use. 6 From the External call direct drop-list, select the ring tone you want to use. 7 From the Internal call via group drop-list, select the ring tone you want to use. 8 Click Save.
the Navigation pane. If allowed for your phone, this page also allows you to set the twinning option which allows you to ring another phone (such as your cell phone) simultaneously with your desk phone.
Note that your desk phone can receive as many simultaneous calls as its number of Line Appearance keys. 4 Select the Save button to save the information Do not configure your Twinning Target to be your own company phone number. Call groups Incoming calls to a call group have the opportunity to be answered by any member of the call group. The way the call is presented to the group members depends on the call group type.
Your status for each call group will be displayed in the Status column. 2 Select In Group to leave or Out of Group to join. Join and leave steps apply to Broadcast, Call Pickup, Hunt and Rollover groups only. If your status is not displayed as a link, it means that you do not have permission to leave the call group. Selecting this status will not cause a change. See the administrator. You can also join/leave a call group (except a Monitor group) via a programmed join/leave memory key on your phone.
Figure 11: ACD Agent Log In/Out Directories Final The phone system has two directories: the Internal Directory and the External Directory.
• call users • print the directory View the internal directory To view the Internal Directory, select Internal Directory in the Navigation pane. View the external directory To view the External Directory, select External Directory in the Navigation pane. Sort directory list You can sort a directory from either directory page. To sort a list, select the column header of the field that you want to sort on. To reverse the sorting order, select the column header a second time.
2 Type a Name or Phone Number in the appropriate field. You can enter the first few letters/numbers followed by a “*” to search for multiple entries. 3 Select the Search button. Your search results are displayed. If there are multiple results, you can sort the results. To restore the entire directory list, select the Show All button.
Dynamic site 2 Select the Print List button to display a printable version of the directory. 3 Select Print button in the browser window. 4 Return to the directory by selecting the Close Window button. The Dynamic Site Support feature allows telephone users to create their own dynamic site from any location with an IP connection to the service provider. The service provider can provision this capability for any telephone user. Your company administrator cannot provision this capability.
. Figure 12: Dynamic site page Create a dynamic site To create a dynamic site, follow these steps: 1 Select My Dynamic Site in the left menu. 2 Select the Create Dynamic Site button. This will create a dynamic site based on the current location of your computer. If you already have a site associated with a different location, it will be released before any new site is created. Release a dynamic site To release a dynamic site, follow these steps: 1 Select My Dynamic Site in the left menu.
View dynamic site information To view your current dynamic site information, select My Dynamic Site in the left menu. At the bottom of the page, you will see a line that specifies the address from which you are currently connected. This indicates the IP address of the computer from which you are currently logged in.This could be at your dynamic site or at a regular static site of your company. At the bottom of the page, you will also see a line that specifies the dynamic site IP address.
If this is enabled, your phone's Message Waiting lamp will be on whenever you have a phone message waiting for you. To disable the Message Waiting Indicator lamp on your phone, follow these steps: 1 Select My Voice Mail in the left menu. 2 In the Receiving Voice Mail section, uncheck the checkbox for Use phone Message Waiting Indicator. 3 Select the Save button to save the information.
“Voice mail on 5212/5312 IP phone” on page 80, “Voice mail on the 5224/ 5324 phone” on page 57, “Voice mail on the 5320/5330/5340/5260 phone” on page 30 and “Voice mail on the 5304 phone” on page 104. 4 Fill in the email address to which you want the voice message sent. 5 Select the Save button to save the information. If you configure your voice mails to be emailed and deleted from the voice mail system, then you must also disable the Message Waiting Indicator.
Configure language for voice mail retrieval To configure the language that is used when you retrieve your messages, follow these steps: 1 Select My Voice Mail in the left menu. 2 In the Language section, select the appropriate language from the pulldown list. 3 Select the Save button to save the information. Note that this does not affect the language that is used for callers to your voice mailbox.
Note that if your browser is configured to auto-fill the fields for resetting the PIN, it may fill in the other PIN which is used for logging into the web interface. To avoid this, clear the field and fill in the correct Voice mail PIN value. Web pages This section describes the web administration pages. My settings The My Settings page acts as your home page, and is the first page you see when you log in.
• View and change the settings of your phone keys. See “Program memory keys” on page 124. • Select a default profile. See “Select key mapping profile” on page 134. • Print phone key labels. See “Print phone labels” on page 135. For users of non-Mitel phones, refer to the phone documentation for details regarding its configuration. My call coverage Using the My Call Coverage page, you can perform the following tasks: • View and change your call coverage settings. See “Call Coverage” on page 135.
• Email forwarding of voice messages - See “Configure email forwarding of voice messages” on page 145. • Your dial-0 destination - See “Configure dial-0 destination” on page 146. • The language used for voice mail retrieval - See “Configure language for voice mail retrieval” on page 147. • The timezone used for playback of voice message information - See “Configure timezone for voice mail” on page 147. • Reset your voicemail PIN - See “Reset voice mail PIN” on page 147.
Phone Message Cause Resolution Call not allowed The user does not have the correct call permissions to make the call.. “Permissions” on page 122. Check your call permissions. See Contact your system administrator. User will also hear fast busy tone. The device called is busy on a different call Try the call again at a later time. Invalid Extension The extension dialed is not valid. Check the number and dial the correct extension.
Phone Message Cause Resolution Call not allowed The user does not have the correct call permissions to make the call.. “Permissions” on page 122. Check your call permissions. See Contact your system administrator. User will also hear fast busy tone. The device called is busy on a different call Try the call again at a later time. Invalid Extension The extension dialed is not valid. Check the number and dial the correct extension.
Phone Message Cause Resolution Invalid Feature Code The user has entered an incorrect feature access code. Check the access code and try the call again. This will normally be seen when trying to page. Try the page again at a later time and/or contact your system administrator. User will hear a fast busy tone. All Phones Busy User will hear a busy tone. Own Number Final User dialed the same extension number as that of the device they are dialing from.
154 Phone Messages Final
Glossary A Auto Attendant An automated system that directs incoming calls to the appropriate extensions. ATM Asynchronous Transfer Mode. This is a protocol used for high speed data connections CallP Server Call Processing Server. This is a piece of software that provides much of the intelligence for the silhouette system Class of Service an identifier that indicates a type of telephone call. Examples of Class of Service include "Emergency (911)", "Internal", and "Long Distance".
H HTML Hyper Text Markup Language. This is a system of tagging documents with context information allowing them to be displayed by web browsers. HTTP Hyper Text Transfer Protocol. This is the protocol used to send information (usually HTML pages) over networks. ICMP Internet Control Messaging Protocol. This is a protocol that allows the Ping command. IP Internet Protocol. This is a simple data networking protocol used in the World Wide Web and many private data networks.
PRI Primary Rate ISDN. This is a service that provides 23 digital voice channels plus 1 signaling channel on a standard T1 interface in a telephone network. PRI Group a grouping of PRI channels used for routing information. Product DHCP Server The DHCP Server provided as part of the silhouette product PSAP Public Safety Answering Point A facility equipped and staffed to receive 911 calls PSTN Public Switched Telephone Network. PVC Private Virtual Circuit.
TCP Transmission Control Protocol. This is a layer added onto the IP protocol (shown as TCP/IP) to provide reliable communication. telco Telephone Company. This is a company that purchases the silhouette solution and sells voice over IP telephone service to tenants tenant a customer of the service provider tenant administrator a user id that has the access rights required to perform administrative functions for a given tenant. TFTP Trivial File Transfer Protocol.
159 Glossary Final
160 Glossary Final
Index Numerics 3-way call 5212/5312 IP phone 63 5224/5324 IP phones 37 5304 IP phone 86 5330/5340 IP phone 12 5212/5312 IP phone 58 3-way call 63 account codes 65 account codes speed entry 65 activating 59 answering calls 60 call groups join/leave 73 company speed dial 69 directory 69 forward to auto attendant 70 forward to coverage 70 forward to coworker 70 forward to number 71 forward to prompt 71 handset volume 81 handset, using 60 hold 72 intercom to co-worker 72 intercom to prompt 73 joining two calls
forwarding calls 93 handset 84 handset volume 105 handset, using 84 hold 96 intercom to co-worker 96 intercom to prompt 97 joining two calls 88 line appearance 97 making a call 85 monitor groups 98 mute 100 one touch speed dial 100 page 100 redial 90 ring volume 105 second call answering 85 second call, making 86 setting up 83 speaker 102 speaker volume 105 transferring a call 103 transferring a call to voice mail 103 twinning 104 using 81 voice mail 104 5324 phone conference unit 112 5330 IP phone 5 5330/5
recording name 121 auto attendant 155, 156 C Call coverage 135, 136 5212/5312 IP phone 70 5224/5324 IP phone 45 5304 IP phone 94 5330/5340 IP phone 19 options 135 Call groups 137 join/leave on 5212/5312 IP phone 73 join/leave on 5224/5324 IP phone 48 join/leave on 5304 IP phone 97 join/leave on 5330/5340 IP phone 22 Call lists viewing on 5224/5324 IP phones 40 Calls 123 Click to Call 141 Company directories description 139 external 150 external, speed dial 127 finding person in external 140 finding person i
configuring 106 connecting 106 using 106 Hold 5212/5312 IP phone 72 5224/5324 IP phone 47 5304 IP phone 96 5330/5340 IP phone 21 I Incoming calls list 129 Intercom to co-worker 5212/5312 IP phone 72 5224/5324 IP phone 47 5304 IP phone 96 5330/5340 IP phone 21 description 129 Intercom to prompt 5212/5312 IP phone 73 5224/5324 IP phone 48 5304 IP phone 97 5330/5340 IP phone 21 description 129 Internal directory, viewing 140 IP address 156 J Join call group using web interface 137 Join group 5212/5312 IP phone
My settings, web page 148 O One touch speed dial 5212/5312 IP phone 76 5224/5324 IP phone 53 5304 IP phone 100 5330/5340 IP phone 26 definition 132 P Page 132 5212/5312 IP phone 76 5224/5324 IP phone 53 5304 IP phone 100 5330/5340 IP phone 27 Park/retrieve 5224/5324 IP phone 54 definition 133 Permission types 122 Permissions 122 Personalizing phone usage via the web 116 Phone messages 150 PIN changing 118 forgotten 118 PKM Mitel 5412 107 Mitel 5448 107 using 107 PRI 155, 157 Printing directory 141 key label
5330/5340 IP phone 30 voice mail 157, 158 Volume ring on 5212/5312 IP phone 80 ring on 5224/5324 IP phone 57 ring on 5304 IP phone 105 ring on 5330/5340 IP phone 30 166 Index speaker on 5224/5324 IP phone 58 W Web login 117, 118 forgotten PIN 118 PIN, changing 118 Web logout 119 Web pages 148 Final
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NOTES 168 Notes
