5312/5324 IP Phones User Guide MITEL COMMUNICATIONS DIRECTOR PLATFORM MITEL 5312 AND 5324 IP PHONES USER GUIDE
Mitel 5312 and 5324 IP Phones User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products. TRADEMARKS Mitel is the registered trademark of Mitel Networks Corporation.
Table of Contents ABOUT YOUR PHONE ............................................................................................. 1 Ring/Message Indicators ..................................................................................................... 4 Selecting Menu Options....................................................................................................... 4 Using Your IP Phone with Mitel Unified Communicator Express.........................................
Mitel 5312/5324 IP Phones User Guide Speed Call – Personal ....................................................................................................... 14 Handsfree Operation ......................................................................................................... 14 Group Listen ...................................................................................................................... 15 Hold ............................................................................
Table of Contents Direct Paging ..................................................................................................................... 27 Direct Paging - Handsfree Answerback Enabled............................................................... 27 Direct Paging - Handsfree Answerback Disabled.............................................................. 28 Direct Voice Call ................................................................................................................
Mitel 5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY)...................................................................................................................... 47 FEATURE ACCESS CODES ..................................................................................
Mitel 5312/5324 IP Phones User Guide ABOUT YOUR PHONE The Mitel® 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing/message indicator.
Mitel 5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone -2-
Mitel 5312/5324 IP Phones User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you access the Application key, prompts and feature information appear on the display screen. For information on selecting menu options, see "Selecting Menu Options" elsewhere in this guide.
Mitel 5312/5324 IP Phones User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call Selecting Menu Options Because the 5324 IP Phone offers softkeys, feature availability and menu options for the 5312 and 5324 IP Phones may differ. To select menu items on the display: 1.
Mitel 5312/5324 IP Phones User Guide About Feature Access Codes Use of some features requires dialing access codes. Ask your Administrator for a list of codes you should use. For Users on Resilient Mitel Communications Director (MCD) Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary MCD system. The call continues but some of the keys and features on your phone function differently.
Mitel 5312/5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
Mitel 5312/5324 IP Phones User Guide CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press (UP) or (DOWN). To adjust the Ringer Pitch while the set is idle: 1. Press (MENU). 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the Yes softkey twice. 4. Press (UP) or 5. Press (MENU). (DOWN).
Mitel 5312/5324 IP Phones User Guide Feature Keys You can use (MENU) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. Note: You can only program Speed Call keys using the Phone. See Speed Call Keys for details.
Mitel 5312/5324 IP Phones User Guide 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey.
Mitel 5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS Make a Call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: Dial the number Press a Speed Call key Press (REDIAL). Answer a Call Do one of the following: Lift the handset. Press Press the flashing Line appearance key and lift the handset. Press the flashing Line appearance. (SPEAKER).
Mitel 5312/5324 IP Phones User Guide To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. 3. The set indicates IP FAIL: ANALOG CALL 4. Dial your Local Emergency Number. To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3.
Mitel 5312/5324 IP Phones User Guide To end a call, do one of the following: On a 5324 IP Phone only, press the Hang up softkey. Press Wait for the caller to hang up. (CANCEL). Phonebook To use Phonebook: Note: You can enter the first or last name, or both. 1. Press (MENU). 2. Press the Yes softkey when "Phonebook?" appears. Enter the name of the desired party, as follows: For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display.
Mitel 5312/5324 IP Phones User Guide Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL). Redial – Saved Number To save the last number that you manually dialed: Lift the handset, and then dial the appropriate feature access code. To Redial a saved number: Lift the handset, and then dial appropriate the feature access code.
Mitel 5312/5324 IP Phones User Guide 9. Do one of the following: To make the number private, press * or the Priv softkey To keep the number visible, press # or the Save softkey. 10. Press (MENU). Speed Call – Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3.
Mitel 5312/5324 IP Phones User Guide To turn Mute on during Handsfree operation: Press (MUTE).The Mute key light turns ON. To turn Mute off and return to conversation: Press (MUTE).The Mute key light turns OFF. To disable Handsfree operation: Lift the handset. To return to Handsfree operation: 1. Press (SPEAKER). 2. Hang up the handset.
Mitel 5312/5324 IP Phones User Guide To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: Press the flashing line key. Dial the appropriate feature access code and the number of the station that placed the call on Hold. Mute Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call. To turn Mute on during a call: Press (MUTE).
Mitel 5312/5324 IP Phones User Guide Direct Transfer to Voice Mailbox You can transfer an active call directly to the requested party's voice mailbox using the (MESSAGE) key or a Speed Call key that contains the Direct Transfer to Voice Mail feature access code (FAC). Using the Message key: 1. Press (MESSAGE). 2. Dial the destination number using any valid dialing method: keypad, DSS/BLF key, Speed Call or Personal Speed Call key, Call History, Phonebook. 3.
Mitel 5312/5324 IP Phones User Guide To leave a Conference: Hang up or press (CANCEL). Conference Split To Split a Conference and speak privately with the original party on a 5312 IP Phone (only): 1. Press (TRANS/CONF). 2. Dial the appropriate feature access code. To Split a Conference and speak privately with the original party on a 5324 IP Phone (only): Press the Split softkey. Add Held (5324 IP Phone only) To move a call on hold to another line appearance: 1. Press an available line key. 2.
Mitel 5312/5324 IP Phones User Guide Call Forward Call Forward lets you redirect incoming calls to an alternate number. You can select one of the following forwarding options: Always redirects all incoming calls regardless of the state of your telephone. B–Int redirects internal calls when your telephone is busy. B–Ext redirects external calls when your telephone is busy. NA–Int redirects internal calls after several rings if you don't answer.
Mitel 5312/5324 IP Phones User Guide Call Forward - Remote (I am Here) To forward calls from a remote station to your current location: 1. Press (MENU). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey. 4. Press # or the Next softkey until "I Am Here" appears. 5. Press * or the Yes softkey. 6. On a 5312 IP Phone only, if a number is already programmed, press * twice. 7. Dial the extension of the remote station.
Mitel 5312/5324 IP Phones User Guide To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Hang up. Call Forward - Forced (5324 IP Phone only) To force an incoming call to be forwarded: Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Dial the extension number.
Mitel 5312/5324 IP Phones User Guide Messaging - Callback To leave a Callback Message when you hear busy or ringback tone: Press (MESSAGE) or, on a 5324 IP Phone only, press the Callback softkey. To respond to a message waiting condition on your 5312 IP Phone: 1. Press (MESSAGE). 2. If a password is required, dial your password. 3. Do one or all of the following: To call the message sender, press #. To erase the message, press *.
Mitel 5312/5324 IP Phones User Guide 9. Press (MENU). Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Hang up.
Mitel 5312/5324 IP Phones User Guide USING OTHER FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5312 IP Phone: 1. Press (TRANS/CONF). 2. Dial appropriate feature access code. 3. Dial the Account Code digits. 4. Press #. 5. Press (CANCEL). To enter an Account Code during a call on a 5324 IP Phone: 1. Press (MENU). 2. Press the Yes softkey. 3. Dial the Account Code digits. 4.
Mitel 5312/5324 IP Phones User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. To park an active call: 1. Do one of the following: Press the Call Park feature key (must be programmed) (TRANS/CONF), and then dial *7#.
Mitel 5312/5324 IP Phones User Guide To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station. Campon To Campon to a busy station: Press the Wait feature key or the Wait softkey. To retrieve a call when you hear Campon tone: Press the Trade feature key or the Trade softkey. Do Not Disturb To activate or deactivate Do Not Disturb: Press the Do Not Disturb feature key.
Mitel 5312/5324 IP Phones User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.
Mitel 5312/5324 IP Phones User Guide To turn Handsfree Answerback off: Press the flashing To respond to a Direct Page when Handsfree Answerback is OFF, see "Direct Page – Handsfree Answerback Disabled" elsewhere in this guide. (MUTE) key once. The MUTE key light turns OFF. Note: By default, Handsfree Answerback is turned OFF at your phone. If the key is OFF when your set is idle, Handsfree Answerback is OFF.
Mitel 5312/5324 IP Phones User Guide To answer Direct Page calls when Handsfree Answerback is disabled: To answer the Direct Page (indicated by single burst of tone): Phone state before Page arrives: Phone is idle and MUTE is OFF. 1. Check that MUTE is ON solid. 2. Lift the handset OR press MUTE key to answer in Handsfree mode. (The light turns OFF.) 3. Begin speaking. You are on a handset call or headset call, and MUTE is OFF 1. Check that MUTE is flashing. 2. Press MUTE.
Mitel 5312/5324 IP Phones User Guide Timed Reminder (5324 IP Phone only) To program a Reminder: 1. Press (MENU). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press (MENU). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4.
Mitel 5312/5324 IP Phones User Guide To turn mute off and return to the conversation: Press the (MUTE) key. The light turns OFF. Headset Operation To enable or disable Headset Operation: Press the Headset feature key. To answer a call: Press flashing Line Appearance key. To mute the headset microphone: Press and hold the headset's feature control switch. To hang up: Press (CANCEL) To disable Headset Operation: Press the Headset feature key.
Mitel 5312/5324 IP Phones User Guide Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer. To make a Group Page: 1. Lift the handset.
Mitel 5312/5324 IP Phones User Guide Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions: unlocking the set via a user PIN Hot Desk Login and Logout support, and Emergency Call Notification support. Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions: calls to emergency trunk routes, and local operators. Most keys on the device are disabled, except for the dial pad and volume keys.
Mitel 5312/5324 IP Phones User Guide User PIN (5324 IP Phone only) A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user or generic SIP user. It is also used to de-activate the Phone Lock feature. PINs must be from 0 to 8 digits in length. Only digits (0 to 9) are permitted. The default PIN is blank (length zero). Users will have one generic PIN that can be used for any required features.
Mitel 5312/5324 IP Phones User Guide Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2–party call: Press the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.
Mitel 5312/5324 IP Phones User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances – even your language preference for the display.
Mitel 5312/5324 IP Phones User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out using any phone that supports Hot Desk Remote Logout. To remotely log out a Hot Desking phone: 1. Dial the appropriate feature access code. 2. Dial the Hot Desk User Extension Number that you want to log out. Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call.
Mitel 5312/5324 IP Phones User Guide To return a call: 1. Display the call you want to return. 2. Do one of the following: If the call is internal, and the caller name is known, press * or the Call softkey. For unknown numbers, the Call option is not displayed. If the call is external, and you normally need to precede external calls with a digit such as 9, it is likely that your system administrator has programmed your system to insert the 9 for you.
Mitel 5312/5324 IP Phones User Guide To switch your 5324 IP Phone to Night Answer or Day service, or to view which service your 5324 IP Phone is currently in: 1. Press (MENU). 2. Press the No softkey until “Night Answer?" appears. 3. Press the Yes softkey 4. Do one of the following: To exit without making any changes, press To change the mode of service, press the Change softkey, followed by No until the desired alternative appears, and then press Yes. (MENU).
Mitel 5312/5324 IP Phones User Guide To join a group: 1. Lift the handset. 2. Do one of the following: Press the Group Presence feature key to join the group associated with the key. Dial the Group Presence - Join Group feature access code followed by the group directory number. The LED associated with the key is steady lit when the member is present and off when absent. To leave a group: 1. Lift the handset. 2.
Mitel 5312/5324 IP Phones User Guide Handoff - Personal Ring Groups Personal Ring Groups (PRGs) associate two or more of your devices, such as your office phone and cell phone, with a single user Directory Number (DN). PRGs are set up by the system administrator. Group member devices ring simultaneously when called. You can use the group Handoff feature to “Push” or “Pull” calls between group member devices. A Push passes the call to the group, where it can be answered by any other present group device.
Mitel 5312/5324 IP Phones User Guide USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference unit on or off, to adjust the volume, mute the conference call, or to put the conference unit into Presentation mode.
Mitel 5312/5324 IP Phones User Guide Adjust the Conference Unit Volume Press Volume Up or Volume Down key on the mouse. Place the Conference Unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you must disable Presentation Mode. Presentation Mode minimizes extraneous noise. To place the conference unit in Presentation mode Press Presentation Mode key on the mouse.
Mitel 5312/5324 IP Phones User Guide USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module line) connected to your phone, and operates in either of the following two modes (as determined by your System Administrator): Line Interface Module mode: your phone allows you to use the Line Interface Module line at any time.
Mitel 5312/5324 IP Phones User Guide Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service, you may use the hookswitch or press (CANCEL) to answer a waiting Line Interface Module call. When you are on a Line Interface Module call and a waiting Line Interface Module call arrives, you will hear a beep. Note: This feature may not be supported in all regions.
Mitel 5312/5324 IP Phones User Guide Failover Mode Make a Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer a Call To answer a call using the Line Interface Module line during an IP connection failure: Lift the handset. IP FAIL: ANALOG CALL appears on the display, and the call is answered.
Mitel 5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY) IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48-button IP PKM to connect to the IP phone without using an additional LAN port. PKM keys can be programmed as feature keys, speed call keys, Direct Station Select (DSS) keys, or line appearance keys.
Mitel 5312/5324 IP Phones User Guide FEATURE ACCESS CODES FEATURE ACCESS CODES Account Code *43 Attendant Call Hold - Remote Retrieve *23 Call Forwarding - Busy (Ext. & Int. Source) **70 Call Forwarding - Busy (Ext. Source) 62 Call Forwarding - Busy (Int. Source) 63 Call Forwarding - End Chaining 64 Call Forwarding - Follow Me *8 Call Forwarding - Follow Me - Third Party **7 Call Forwarding - I Am Here **8 Call Forwarding - No Answer (Ext. & Int.
Mitel 5312/5324 IP Phones User Guide FEATURE ACCESS CODES Cancel Call Forwarding - End Chaining **73 Cancel Call Forwarding - No Answer (Ext. & Int.
Mitel 5312/5324 IP Phones User Guide FEATURE ACCESS CODES Non-verified Account Code **4 Override 2 Personal Speed Call - Upper Range Index Number 09 Personal Speedcall - Invoke *58 Personal Speedcall - Remove **78 Personal Speedcall - Store *67 Remote Clear All Features 55 Remote Hot Desking Logout 111 Repeat Last Number Saved *6* Save Last Number **79 Tag Call *55 Tone Demonstration 83 Trunk Answer From Any Station (TAFAS) *9 Trunk Double Flash *56 Trunk Sin
Mitel 5312/5324 IP Phones User Guide - 51 -
